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PAETEC’s Network Operations Centers: The Heart of the Network

PAETEC’s Network Operations Centers: The Heart of the Network. PAETEC’s Network Operations Centers The Heart of the PAETEC Network. 24/7 Network support with three state-of-the-art geographically disperse centers

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PAETEC’s Network Operations Centers: The Heart of the Network

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  1. PAETEC’s Network Operations Centers:The Heart of the Network

  2. PAETEC’s Network Operations Centers The Heart of the PAETEC Network • 24/7 Network support with three state-of-the-art geographically disperse centers • Reliability ensured with leading technology and tools run by an expert technical staff • PAETEC NOC is different than other providers • Continuous monitoring and tools to pinpoint resolution • OSS

  3. PAETEC’s NOCs24/7 Network Support • Three state-of-the-art centers act as one body, monitoring the network in real time to address and circumvent issues

  4. PAETEC’s NOCs The best Network Monitoring Tools Dedicated Fraud Management

  5. PAETEC’s NOCs

  6. PAETEC’s NOCsReliability and Technology • Four 9’s- 99.99 percent uptime • 40-person certified and cross-trained staff to handle/resolve issues 24x7 • Lucent, Alcatel, Cisco and Alcatel • Can escalate internally or externally • Utilize leading edge technology to provide redundancy, network monitoring and disaster recovery • All processes are ISO Certified • Quality processes through the entire organization

  7. PAETEC’s NOCsWhat’s different • Personal touch - Calls are personally answered by a technician • Continual status updates at intervals customers determine • Timely resolution

  8. PAETEC’s NOCsNetwork Monitoring Harris Network Monitoring (HNM) Platform • Pinpoint accuracy for swift resolution: • Network Monitoring- switches, DACs and Routers • Fault Management • Trend Analysis • Collection and archiving of all messages • Alarm management • Proactive & immediately reactive • Constantly monitors network to ensure functionality– even after hours • Steleus SS7 Network Monitoring System for Voice • In-depth view of all network traffic via real-time call detail records; resulting in: • Reduced MTTR • Clean Cut-overs • Real-time Traffic Visibility • Isolation and Prevention of Overloads or Outages • Proactive Fraud Prevention

  9. PAETEC’s NOCsOSS • Proven ability to handle/resolve issues/outages • Dedicated live support through to restoration of service • The Last Mile – Dealing with the LEC • Measurement of carrier performance to mirror PAETEC’s • Utilization of special access T1s for quality/response • Disaster Recovery • Corporate-wide team dedicated to quick restoration • Meets regularly to review, validate and enhance service

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