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Transforming the Organization Thought for the Day

Transforming the Organization An Information Approach Presented by Keith Cromack Raytheon Company Bentley College Waltham, MA June 30, 2004. Transforming the Organization Thought for the Day.

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Transforming the Organization Thought for the Day

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  1. Transforming the Organization An InformationApproach Presented by Keith Cromack Raytheon Company Bentley CollegeWaltham, MA June 30, 2004

  2. Transforming the OrganizationThought for the Day “…anyone in the organization who is not directly accountable for making a profit should be involved in creating and distributing knowledge that the company can use to make a profit.” Sir John Browne – British Petroleum HBR: 1997 Our job is to create and share knowledge

  3. Routine Interpretation Judgment Transforming the OrganizationFrom Computer User to Knowledge Worker Collaborative Groups • Integrated Workers • Systematic, repeatable work • Rely on formal processes • Need tight integration across • functional boundaries • Knowledge Workers • Improvisational work • Rely on deep expertise • across multiple functions • Flexible teams • Transaction workers • Routine work • Rely on formal rules, • procedures and training • Low discretion workforce • Expert Workers • Judgment-oriented work • Rely on individual expertise • and experience • Star performers Individual Contributors Knowledge Workers Rely on Information and Context

  4. Transforming the Organization What we think we know! Most Knowledge Workers are overwhelmed by and not effective at handling the information they need to do their jobs. Without control over content, Knowledge Workers can waste up to 40% of their time in document-related-non-value-added tasks. (Gartner 2003) More than 25% of Knowledge Worker time – 3 hrs a day - is wasted searching for information – rather than acting on it. (IDC) 60% of Knowledge Workers spend 60 minutes a day duplicating work already done by someone else. (Delphi Group 2000) Our Ability to Create Information has Outpaced our Ability to find and Put it to Use

  5. Transforming the OrganizationThought for the day More is not more _________ Less is more!

  6. Knowledge Opportunities (Sweet Spot) Transforming the OrganizationIs all Information Equally Valuable? What Management Cares About What Employees Care About We Need to Understand and Leverage the Overlap

  7. Only 20 % of all knowledge is captured - 80 % of all knowledge remains in people’s heads Knowledge (20%) Only 15 % of all captured knowledge accessible as information Accessible Information (3%) Only 10% of accessible information is ever used – 90% is a cost to the business Accessed Information (0.3%) Info Used for Business Decisions (0.02%) Only 7% of accessed information is ever used by people to do their jobs How do we help our users easily, quickly and reliably find and use information needed to do their jobs? Transforming the OrganizationIs all Information Equally Valuable?

  8. Transforming the OrganizationCurrent State of Accessible Information • Unstructured Information • Represents 85% of all accessible Raytheon Information (Data Discovery, March 2002) • Continues to grow at a rate of 200% per year (Yankee Group, 2002) • Resides in Intranets, docuShare, shared drives, group servers, email systems • Exists in every format & data type used over the last 20 years Our ability to create information has substantially outpaced our ability to retrieve it – and put it to work. 15% 85 % The Key to Transformation is Our Unstructured Information

  9. Transforming the OrganizationWhat does Success Look Like? Apply Increased reuse and sharing of information Create / Capture Increased number of On-line Information Contributors Retrieve Reduced Time to Information Deliver Improved communications vehicles Manage Increased amount of Information assets “Under Management” Information Life Cycle – Touch Points for Transformation

  10. Transforming the OrganizationInformation & Knowledge Management KC

  11. User Interface myRaytheon | NCS | Information Technology Business Process / Job Assignment A A A A A A A A myPages | Search | Collaboration |Businesses | Functions | Communities | Taxonomy Framework DTIC SSIC Govt. Standard NAICS LOCC Business Relationship Employees Information Sources Business NCS Employees Function Portal DocuShare Databases Oracle Notes Shared Drives Data Warehouse Data Warehouse NCS IT Employees Transforming the OrganizationPutting it all together How do we help our users easily, quickly and reliably find and use information needed to do their jobs?

  12. Transforming the Organization Putting it all together Interface Becomes Intelligent Brings the User and Information Together

  13. Transforming the OrganizationThe Value Proposition Improving Business Intelligence and Decision Making Through Simplified and Predictable Information • Better decision making through accessible Data, Information & Business Intelligence • Quicker access to People, Solutions, Knowledge, & Capabilities to grow the business • Streamlining of business & user processes Enabling Customer Focused Solutions through One Company Sharing of Information and Capabilities • Share, Reuse & Reach Back by Capturing Knowledge & Re-inserting into the Business • Delivering open architectures that support our business agility Developing Relationships Through Early IT Engagement in Business Initiatives • Doing the IT we “sell” to our customers (Do IT) • Equipping programs with information throughout the product life cycle • Improving customer access to Raytheon services, information and products

  14. Transforming the OrganizationTop 10 Signs That you are taking this too seriously….. 10. You refer to your vacation plan as a “vision statement” 9. You prepare your grocery list using PowerPoint 8. When dining out, you order the “low hanging fruit” 7. You suggest Six Sigma time value mapping to your waiter when you order arrives late. 6. You plan your weekend with “critical success factors” 5. You think of dating as “benchmarking” 4. You celebrate your wedding anniversary by conducting a performance review. 3. Your Valentines cards have bullet points 2. You decide to reorganize your family into a “team based organization” 1. You start to feel sorry for Dilberts’ boss

  15. Transforming the OrganizationI’d Like to Talk with You Keith Cromack Director – Information Services Keith_a_Cromack@Raytheon.com Office (781-522-3328) AOL IM Screen Name (kacromack)

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