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Successful organisations are passionately focused on their customers' needs.

Successful organisations are passionately focused on their customers' needs. Should health be any different?. Economist Intelligence Unit, 2013. No 1 threat to Health Systems?. Europe: 53m today, 64m in 2030 Globally: 371m today, 552m by 2030.

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Successful organisations are passionately focused on their customers' needs.

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  1. Successful organisations are passionately focused on their customers' needs. Should health be any different?

  2. Economist Intelligence Unit, 2013

  3. No 1 threat to Health Systems? Europe: 53m today, 64m in 2030 Globally: 371m today, 552m by 2030 Diabetes UK and International Diabetes Federation

  4. McKinsey, 2012

  5. King’s Fund, 2011

  6. 2011–2030 $47 Trillion World Economic Forum

  7. 3 Behaviours Exercise, Nutrition, Smoking 4 Non Communicable Diseases Cancer, Cardio Vascular Disease, Diabetes, Lung Disease 60%of deaths: 36m avoidable World Economic Forum

  8. Carol Midgley, The Times, 2013

  9. Economist Intelligence Unit, 2013

  10. The Power of the Patient Voice • Stakeholder Networks • Service Design • Performance Mgt • Messaging • Mentors • Advocates

  11. Empower Patients via Education • Do you consider a child’s education an optional extra? • 8,760 hours in a year • 4-12 with an HCP • Don’t confuse effort and achievement

  12. Empower Patients via Education • Do you consider a child’s education an optional extra? • 8,760 hours in a year • 4-12 with an HCP • Don’t confuse effort and achievement

  13. Empower Patients via Education • Do you consider a child’s education an optional extra? • 8,760 hours in a year • 4-12 with an HCP • Don’t confuse effort and achievement

  14. Year of Care, 2011

  15. Thomas Goetz: www.ted.com Data Information

  16. How do you make it work?

  17. Abu Dhabi, for example……patients can access their health data • Personal Health Record (secure paper mail-out) • Electronic Health Record (www.weqaya.ae) • Smart Portable Health Record (Weqaya Data Architecture) HAAD 2012

  18. And it works…. Everyone can know their numbers… …and the numbers can change outcomes % engaged with care* % with HbA1c <7.5% % with LDL:HDL ratio <3.5 Control Weqaya Control Weqaya Control Weqaya 2008 2009 2010 HAAD 2012

  19. We can…Design Deliver Inspire

  20. We can…Design Deliver Inspire

  21. We can…Design Deliver Inspire

  22. Or shall we just carry on… John@Grumitt.co.uk

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