Iberia Airlines Cancellation Policy

1. Iberia Airlines Cancellation Policy flightsassistance.com/iberia-airlines-cancellation-policy January 8, 2024 5/5 - (1 vote) Iberia Airlines Cancellation Policy: Discover how to easily cancel your Iberia flight by using this helpful advice to accommodate alterations in your schedule. When you finally leave for your trip, you’ll also learn a helpful trick for making the most of your vacation expenses using the Wise international debit card. Understanding the Iberia Airlines cancellation policy is crucial to start the cancellation process. The policy specifies the circumstances under which you can receive a refund for your flight cancellation. First, you can benefit from Iberia Airlines’ 24-hour cancellation policy if you’ve decided to postpone your trip to or from the United States for up to 24 hours after buying your ticket. Suppose your Iberia flight is cancelled, and you choose not to board the replacement flight. In that case, you are also eligible for a refund. Moreover, you are eligible for a cancellation and refund if your Iberia aircraft is delayed by five hours or more. Furthermore, you may receive a refund if the terms of your ticket allow for it. Should a close relative—that is, a spouse, parent, child, or in-law—die untimely, you have the option to cancel your ticket and get your money back. And last, if COVID-19-related circumstances prevent you from travelling, the cancellation insurance also covers such cases. If you are familiar with these terms, you can make knowledgeable judgments about your Iberia flight and smoothly traverse the cancellation procedure. 1/10

2. Table of Contents Iberia Cancellation Policy Due to Rerouting of Flights In addition to granting a refund, Iberia Airlines’ cancellation policy also gives you the right to reimbursement in the event of unannounced flight cancellations or delays under certain conditions, as explained below. The compensation you receive for a cancelled or delayed flight depends on the length of the delay and the distance travelled. Suppose the rerouted flight arrives up to two hours after the originally booked flight. In that case, you are eligible for EUR 125 for flights up to 1,500 kilometres in length. The reimbursement rises to EUR 250 if the delay exceeds two hours. A compensation of EUR 200 is applicable for intracommunity trips longer than 1,500 km, provided that the rerouted flight arrives no later than three hours after the initially scheduled flight. Suppose the rerouted flight arrives up to three hours after the original scheduled flight. In that case, you will receive EUR 200 for flights that cover a distance of between 1,500 and 3,500 kilometres. But if the wait time surpasses three hours, the payout increases to EUR 400. Suppose the rerouted flight arrives 4 hours after the initially scheduled flight for any other flights not covered by the categories above. In that case, you will get a EUR 300 reimbursement. If the wait time is longer than four hours, the payout is increased to EUR 600. Knowing these compensation schedules will enable you to stand up for your rights if an unplanned flight delay occurs. How to Receive Compensation from Iberia Airlines The Booking Office, your travel agency, or the point of sale where you first bought your ticket can all help you start requesting compensation, as per Iberia’s cancellation policy. There are several ways to get in touch, including in-person meetings, phone conversations, and email correspondence. Cash, bank checks, electronic bank transfers, and travel vouchers are available as forms of payment. Choosing a travel voucher gives you flexibility because you can use it to buy tickets later on or, if you’d like, exchange it for cash. Your booking confirmation email contains information about how to cancel your Iberia Airlines reservation. Furthermore, this data is easily accessible online via the ‘Booking Management’ site. But it’s important to know that, according to Iberia’s cancellation policy, some circumstances can prevent you from receiving reimbursement. You will not be eligible for compensation if you learn that your flight is cancelled between 14 and 7 days before the 2/10

3. planned departure date and are given the option to reschedule your travel so that you can board the new flight up to 2 hours earlier than the original departure time and arrive at your final destination within 4 hours of the original arrival time. It’s important to remember that Iberia Airlines’ cancellation policy requires you to get in touch with them directly to cancel and receive a refund if you bought your ticket through a third party, like a website or travel agency. You will be better equipped to handle the cancellation procedure if you know these subtleties. Iberia Airlines Cancellation Assistance The following choices are available to you if your flight is cancelled or rerouted due to the circumstances above under the Iberia Avios cancellation policy: Reroute at Your Convenience: This option gives you flexibility to change your travel schedule, subject to seat availability. Cancellation and Reimbursement: If you decide to postpone your travel, you may submit an application for reimbursement within seven days under the following circumstances: For the portion or portions of the trip that you did not take. If the flight no longer serves your intended purpose, for the portion (or portions) of the travel you accomplished. If the flight no longer fulfils your travel requirements, for a return flight to your original departure point. In addition, further guidelines are outlined in the Iberia Airlines flight cancellation policy in the event of unexpected delays. The airline guarantees that in the event of an unplanned delay, you will be eligible for the following complimentary services: Meals & drinks: To ensure you’re comfortable during the wait, you’ll receive meals and drinks based on how long you’ve been waiting. Communication Services: To help you stay in touch and informed throughout the delay, Iberia Airlines provides two free phone calls, emails, or faxes. Accommodation for the Night and Transportation: If the delay requires you to stay overnight, Iberia Airlines will make sure you are provided with complimentary lodging and transportation. By being aware of these clauses in the Iberia Avios cancellation policy, you will be better equipped to make decisions and deal with disruptions to your trip schedule. Iberia Airlines Rebooking and Refund Options Due to COVID-19 3/10

4. Iberia Airlines has put in place post-COVID regulations that give passengers impacted by particular events that happen less than 15 days before the departure of their flight flexibility. In these circumstances, you can request a refund via a voucher or reschedule your flight at no additional cost. The following are examples of qualifying circumstances: New entrance Restrictions at Destination: Iberia Airlines enables you to modify your reservation without paying extra fees if new entrance restrictions are implemented at your destination, upsetting your travel schedule. Mandatory Lockdown or Quarantine at Destination: You can reschedule your flight or request a refund if mandatory lockdown or quarantine measures are implemented at your destination and prevent you from travelling. Required Lockdown or Quarantine in the City of Origin: Iberia Airlines allows you to modify your reservation or receive a voucher for a refund if your city imposes mandatory lockdown or quarantine measures prohibiting you from travelling. Good COVID-19 Test Outcome for You or a Family Member: When testing positive for COVID-19, you or a household member need to do the following actions before your flight leaves: Emails should be sent to salud@iberia.es. In the “Subject” field, type “Health + Booking Reference + Voucher”. A medical certificate should be attached to support the positive test result. These post-COVID regulations highlight Iberia Airlines’ dedication to offering travellers flexibility and assistance in the event of unanticipated events, guaranteeing a smooth journey under demanding and dynamic circumstances. Important Information: Suppose you are unable to travel and need to substantiate your circumstances. In that case, it is essential to provide the following documentation as proof: Regarding the Positive COVID-19 Test Outcomes (#4 above) It is necessary to produce a current medical certificate attesting to the positive test result. Regarding Mandatory Lockdown, Quarantine Measures, or New Entry Restrictions at the Destination (#1, #2, #3 above): To verify the reasons preventing your trip, you must obtain a certificate from the local authorities at your destination. Regarding a general inability to travel: You must offer a sworn declaration with pertinent data like date, name, place, and signature explaining why you cannot travel. Furthermore, you purchased your tickets directly from www.iberiaexpress.com (with a reference number beginning with 060). In that case, you must start requesting your voucher as soon as possible. This step is necessary to receive any possible reimbursements or 4/10

5. awards related to your reservation. By supplying the required paperwork, you guarantee that your case will be communicated understandably and transparently, facilitating the prompt processing of your requests in compliance with Iberia Airlines’ regulations. How to Change or Reschedule Your Iberia Travel: You may quickly seek a refund via a voucher and change or rebook your Iberia Airlines flight using several handy methods. The following are the several options available to you: Via the Iberia website, online: To quickly amend your booking, go to the ‘Booking Management’ section of the official Iberia website. Using the Mobile Application: With a few taps on your phone, use the mobile app to rebook your flight or start the refund process quickly. By Phone: Speak with Iberia Airlines customer support over the phone to plan and execute any flight modifications. Via an Iberia Airlines Booking Center: To get help and make the required reservation changes, go to an Iberia Airlines Booking Center in person. Through Your Travel Agent: Work with your travel agent to expedite the rebooking process or get a voucher refund if you purchased your ticket through them. It is necessary to start the rebooking or voucher request at least three hours before your flight’s scheduled departure to guarantee the seamless processing of modifications or refunds. Choose to purchase a travel voucher. You will be able to claim the total cost of your ticket as well as any additional baggage or seat preferences that you may have reserved. Travel vouchers for Iberia Airlines, Iberia Express, and Air Nostrum can be used for future travel. They will be issued within 5 days of the purchase. With these adaptable alternatives, you may easily handle unanticipated circumstances and successfully manage your vacation arrangements. How to Contact Iberia Airlines to Request a Voucher: Making an online voucher request with Iberia Airlines is a simple and easy process. The following is a step-by-step guide to assist you with the process: Go to the Home Page: Go to www.iberia.com to access Iberia Airlines’ official website. To access ‘Booking Management,’ click the ‘Booking Management’ option, which is located on the homepage, beneath the booking box. Enter the necessary data: Give the required information, such as your last name and the booking code. Handle Your Booking: Click the “Manage your booking” button to continue. 5/10

6. Observe On-Screen Prompts: The ad follows the on-screen instructions to finish the voucher request procedure. Following your submission of the request using the ‘Booking Management’ option, the following actions will take place: Voucher Issuance: An email with a unique code will be sent to you in 5 days, along with a ticket voucher. Versatile Usage: You can use the voucher for yourself or someone else. Operated Flights: Your new reservation must include at least one flight segment that Iberia, Air Nostrum, or Iberia Express run. Redemption Procedure: Enter the recently issued voucher code on the payment page to purchase a new ticket online. Your new ticket will be supplied immediately upon successful entry. Remaining Balance: You can continue to be flexible with how you book your travels by having any money left over after the voucher redemption applied to your voucher for future use. You can easily handle the Iberia Airlines voucher request procedure by following these steps, guaranteeing a quick and easy experience. How to Check the Balance on Your Iberia Airlines Voucher: It’s simple to ensure control and transparency regarding the balance on your Iberia Airlines coupon. To check the balance on your voucher, use these steps: Go to the Vouchers Section: Go to the Iberia Airlines website and find the Vouchers page. Enter the email address and voucher code: Enter your coupon code and the related email address. Press “Check”: ‘Check’ the button to start the verification procedure. View Your Voucher Balance: You will receive a prompt presentation of your voucher balance with the most recent information available. Validity of Vouchers: It’s essential to know how long your voucher is valid. Depending on when the voucher was requested, the validity varies: The voucher can be used until June 30, 2021, if requested before May 28, 2020. Travel is allowed until September 30, 2021. The vouchers can be used and travelled with until December 31, 2021, if requested between May 29 and November 3, 2020. 6/10

7. After November 4, 2020, vouchers can be used and used for travel for 14 months from the date of request. To use the voucher, at least one of the flights on your itinerary must be operated by Iberia Airlines, Air Nostrum, or Iberia Express. Voucher Usage Details: You may only use your Iberia Airlines coupon code to book flights online. Regretfully, as flight + hotel or flight + vehicle vacation packages are under British Airways’ management, vouchers cannot be used. Emails with questions about COVID-19 effects and vacation packages should be directed to Vacaciones.iberia@ba.com. If you are familiar with these aspects, you can efficiently handle and maximize your Iberia Airlines voucher when you plan your travels. How to Cancel Iberia Airlines Reservations Using the online cancellation process is the easiest way to cancel a flight that you have directly booked via Iberia Airlines, whether you did so through their official website, mobile app, or booking center. Use these procedures to cancel your tickets with Iberia Airlines online: Go to the Official Website: Go to the official Iberia Airlines website first. To access ‘Booking Management,’ click the ‘Booking Management’ tab, conveniently situated beneath the website’s booking box. Enter the necessary data: Give the required information, such as your last name and the booking code. Handle Your Booking: Click the “Manage your booking” button to continue. Follow On-Screen Prompts: Choose the flight you want to cancel by following the on- screen prompts. Confirm Cancellation: To confirm the cancellation of your chosen flight, follow the instructions. Suppose your Iberia flight was reserved through a third party, like a travel agency or an internet website. In that case, you must cancel directly with them. Contact the third party directly to start the cancellation procedure in these situations. This online cancellation process, which offers a user-friendly interface and clear instructions for cancelling flights booked directly through the airline’s official channels, assures a streamlined and effective experience for customers managing their tickets with Iberia Airlines. After you cancel your flight reservation, 7/10

8. You will receive a confirmation email after the cancellation procedure, acknowledging that your request has been cancelled. It’s crucial to remember that the cancellation affects every flight that was part of the initial reservation. The refund amount will be applied to the original account used for the ticket purchase, depending on your fare type and the time of the cancellation. Alternatively, the returned sum might be changed into a flight voucher, giving you more options for future travel plans based on the same variables. This two-way choice guarantees that the refund procedure complies with the terms linked to your initial reservation, enabling a smooth and customized experience according to your price type and the time of your cancellation. How to Change Your Iberia Airlines Reservations Up to three hours before your flight’s scheduled departure, you can modify your booking in several ways, subject to the terms and conditions of your tariff. Among these changes are: Modification of Travel Dates: Modify your trip dates to better suit your tastes or any changes to your calendar. Change of Flight Destination: Select a new flight destination based on what better fits your schedule or needs. Selecting a seat will help you travel in comfort and convenience. Make your selection now. Purchase of Extra Baggage: If you need more flexibility with your luggage requirements, buy extra baggage allowances. Contact Information Update: To guarantee accessible communication about your trip, update your contact information, including your phone number and email address. To expedite these modifications, you may utilize any of the subsequent techniques: ‘Booking Management’ on the official website: Make the necessary changes to your reservation using this easy-to-use online platform. By Phone: Speak with Iberia Airlines customer support representatives over the phone to get help making the required adjustments. Iberia Airlines Booking Center: For individualized assistance in modifying your reservation, stop by an Iberia Airlines Booking Center in person. Through Your Travel Agent: Utilize your travel agent’s knowledge and support to work together to make the necessary adjustments quickly and effectively. Because of the modification process’s flexibility and availability in Flights Assistance , you can call customer Support No: +1-866-217-1292 passengers may modify their plans to accommodate changing circumstances or preferences, resulting in a hassle-free and seamless travel experience. 8/10

9. How can I change my Iberia Airlines flight booking by phone? Country Contact Number Spain 901 111 500 Austria (+43)(01) 79 56 77 22 Argentina (5411)5354 8125 China (+86)400 881 0207 Costa Rica (+506)4036 0069 Denmark (+45)701 001 52 France (+33)825 800 965 Germany (+49)69 50073874 Ireland (+35) 3 818 46 2000 Israel 1809213835 Italy (+39)02 913 87 051 Japan (+81) (03) 32985238 Luxembourg (+32)02 585 51 98 Mexico (+52)55 15 00 35 51 Netherlands (+31)(0900) 777 7717 Russian Federation (+007)495 2588410 South Africa (+27)0800 99 0824 Sweden (+46)771616068 Switzerland (+41)848 000 015 United Kingdom +1-866-217-1292 Venezuela (58212)335-7451 FAQs- What should I do if I wish to cancel my flight with Iberia Airlines but am not eligible for a refund? 9/10

10. You can reschedule your travel to a later date without incurring any change fees if you are not eligible for a refund, new COVID limitations were implemented in your destination or origin city 15 days before the departure of your trip, or COVID has impacted you or a household member. As an alternative, you can request a refund voucher to use on subsequent trips. How can I get my bookings with Iberia Airlines cancelled? The best approach to cancel your flight if you made your reservation directly with Iberia Airlines is to submit an online refund request. It will cancel every flight in your reservation. Per Iberia’s cancellation policy, you must contact the third party directly if you made your reservation through them, such as a travel agency or an internet website. Can I cancel my Iberia Airlines reservation and receive a full refund? Suppose you cancel within 24 hours of buying your ticket. In that case, you are eligible for a full refund on your Iberia Airlines ticket to or from the United States under the airline’s flight cancellation policy. As stated in the Iberia Airlines Cancellation Policy above, several other circumstances warrant a complete refund. 10/10