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Westminster Homecare have restructured to meet the business’s growth demands

Central Office - Restructure. Westminster Homecare have restructured to meet the business’s growth demands. Nominal Ledger Audits. Central Office - Organisation Chart. Central Office - Restructure.

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Westminster Homecare have restructured to meet the business’s growth demands

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  1. Central Office - Restructure • Westminster Homecare have restructured to meet the business’s growth demands

  2. Nominal Ledger Audits Central Office - Organisation Chart

  3. Central Office - Restructure We have a newly formed department called Management Services, which incorporates: Accounts, I.T. and other supporting services.

  4. Management Services Our Goal:“Trouble free backoffice services to Customers and Staff”

  5. Tarlika Patel • Title: Accounts Manager • Remit: Payroll and Invoicing • Wayne Martin • Title: Accounts Support • Remit: Tenders, Accounts. • Steve John • Title: IT. Support (Starts December 2006) • Remit: Technical Support Services • Mark Thomas • Title: Director of Management Services • Remit: Manage & Develop Services Management Services Team

  6. Management Services Key Tasks: • IT Support • Customer Services • Accounting Services • Acquisition Integration

  7. Management Services Targets and Objectives: • IT Support • Provide trouble free office equipment • (Broadband, networks, computers, printers/copiers). • Technical Support - all software on computers & company network • Available to you from 8am to 6pm. Back office support 24/7 • Provide mobile phone and office telephony Services, equipment & Support. • Develop Innovative Solutions • Local Authority & Branches Technology implementation

  8. Management Services Team Targets and Objectives: • Accounting Services • Efficient ordering • (Stamps, Uniforms, Gloves, Stationary, etc) • Accurate payroll • Timely Invoicing • Debt Collection

  9. Management Services Team Targets and Objectives: • Acquisition Integration • (Growing the business) • Streamline New Branch Processes • Rostering System Migration • (Tariff Rates, data imports, HCR setup options).

  10. Management Services Team Targets and Objectives: • Customer Services • Help with Artwork, forms designs & advert drafting • Maintain & update website • including Policies & Procedures Intranet • Management Information • Reports on Branch Performance • Budget Spend

  11. Management Services Team Performance Measurements: • Annual Surveys “We’ll ask you” • Business Growth Targets

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