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Better Boards Conference 2014 Dealing With Damn Difficult Directors Robert Gordon Board Accord. “What distinguishes exemplary boards isn’t structural. It social. They have robust, effective social systems with a virtuous cycle of respect , trust and candor” – Sonnenfeld - HBR.
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Better Boards Conference 2014Dealing With Damn Difficult DirectorsRobert Gordon Board Accord “Whatdistinguishes exemplary boards isn’t structural. It social. They have robust, effective social systems with a virtuous cycle of respect,trust and candor” – Sonnenfeld - HBR
Boardroom Alignment • Alignment is the alchemy of success • The bad news • The good news
Director - Organisational Fit • Selection Process • Board Participation Charter / Code of Good Conduct • Articulate CULTURE, values, history, purpose and goals
Individual Interior Individual Mindsets Psychological Influences I Individual Exterior Individual actions Behavioural Influences It Collective Interior Cultural Influences Shared Values and Vision Collective Exterior Systems Influences Shared Actions and Structures We Its
Communication Master Negotiation – Translate your ______ into their ______ Master Communication • Assertion • Listening. • Hard on problem, soft on person – "He missed last week’s deadline" is OK “He’s a total idiot" is not. Conflict or abuse. Conflict - inappropriate sexual, racial, ethnic abuse or behavior. Not difficult behaviour – harassment.
Typologies Behavioural/Psychological Typologies • DiSC, Myers Briggs, Enneagram Boardroom Typologies • Leblanc – Challengers, Critics, Change Agents, Counselors, Consensus Builders, Conformists, Controllers, Cheerleaders • Beck et al – Power – Definition - Subservient – Dominant
Leadership Chairs • Conductors • Caretakers • CEO / Chair / Board
Self Governance “Between stimulus and response, there is a space.” - Viktor Frankl • React VsRespond • Fight, Flight, freeze, flow • The Instructor • The Mirror • Co- operation Vssurvival of the fittest Re-Think /Re-Invent /Re-Launch
Sack ‘em Intervention • Chair or Leadership Team • Mediator / Consultant Re-Think, Re-Invent, Re-Launch • Board/CEO/Chair Review - Self and Peer Assessment • PD – individual and group Recalcitrant, incompetent or unethical behaviour – remove • Constitution - enable the board to remove a member by vote • Term limits - ensures the board renews itself. • Suggest leave of absence in the case of poor attendance
Board Accord Robert Gordon BEd M CounGAICD Director of Programs m 0405 541 510 robert@boardaccord.com.au www.boardaccord.com.au