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ASKING QUESTIONS Lucie Svobodov á IPPC Agency

ASKING QUESTIONS Lucie Svobodov á IPPC Agency. TYPES OF QUESTIONS Open questions Closed questions Suggestive questions Evaluating questions. CLOSED QUESTIONS Focus on acquiring specific information Limit information flow; one answer possible (often ‘yes’/’no’)

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ASKING QUESTIONS Lucie Svobodov á IPPC Agency

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  1. ASKING QUESTIONSLucie SvobodováIPPC Agency

  2. TYPES OF QUESTIONS • Open questions • Closed questions • Suggestive questions • Evaluating questions

  3. CLOSED QUESTIONS • Focus on acquiring specific information • Limit information flow; one answer possible • (often ‘yes’/’no’) • Decrease immediate emotions • Can disturb discussion • May be felt as a personal rejection

  4. OPEN QUESTIONS • Start sentence with ‘What..’, ‘How..’, ‘Why..’ or • active verb (‘Tell me..’, ‘Which way..’) • Focus on acquiring opinion, feeling, knowledge • Create active and efficient communication • Provide a broader picture of the situation • Chance of many irrelevant aspects

  5. SUGGESTIVE QUESTIONS • Implicitly or explicitly give an answer or include • a judgement on the answer • Answer is often unreliable (‘socially acceptable’)

  6. EVALUATING QUESTIONS • To check the other person’s feelings • To summarize (a part of) the discussion • To conclude on a conversation • To create a breakpoint/ new starting point in • the conversation

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