F ORDHAM IT

1. FORDHAM UNIVERSITY THE JESUIT UNIVERSITY OF NEW YORK FORDHAM IT

2. Fordham IT Highlights Oct 2005 – Frank J. Sirianni, Ph.D. – VP for IT / CIO Fall 2005 – FJS asked to develop an IT ‘strategic plan’ Dec 2005 – Board of Trustees approved the University Strategic Plan Toward 2016 Jan  Jun 2006 IT Planning & Improvement Program May 2006 – Fordham IT Strategies Operational Readiness University Resources Organizational Excellence Enterprise Application Integration April 2010 Strategies

3. The University Strategic Plan ...... drives the Fordham IT Vision ... The Plan presents a vision for the University’s future from today to 2016. The Plan initiatives focus on: • the quality of undergraduate life and learning, • the prominence of the professional schools, • wide ranging communications and community building, • an active projection of mission and identity and • the development of resources including people, places, infrastructure and finances.

4. Some perspective… Student and Faculty Expectations Reliable, Fast, Secure and Ubiquitous access to systems and information resources is critical to increasing service levels, maintaining Fordham University’s competitive position and realizing and making progress “Toward 2016.”

5. More perspective… 21st Century Students “Our students have changed radically” this is the observation of Marc Prensky in his article "Digital Natives, Digital Immigrants.“ High expectations from University of choice “Without a consistent IT architecture and infrastructure, and an appropriate IT governance model, modern colleges and universities are simply not able to recruit and retain first-rate scientists and scholars.” “An inadequate IT infrastructure in higher education will result in a decline in the quality of students, faculty and research in the short term and probably extinction in the long run.” -Jack McCredie, Does IT Matter to Higher Education, Educause Review

6. Our Opportunities… • Renew our mission and vision for IT to align with the university strategic goals • Modernize the IT organization • Brand and market IT internally and externally • Build customer trust in IT by becoming the provider of choice for IT services at Fordham University • Become a fully integrated business partner with other operating units and academic departments

7. How? Prepare an IT strategic mission and vision that is aligned with the University Strategic Plan – Toward 2016 Create strategic initiatives to implement the vision Identify key projects in support of the initiatives Identify a financial, resource and organizational framework to deliver the supporting projects and maintain the existing University legacy environment Regularly assess how we were doing vs. the vision So, Our Objective was To … …Transform Fordham IT from a traditional operational service model to an enterprise strategic model that will meet University long term needs … ... IT transformation is frequently characterized as a journey not a destination ... We started the journey in the Spring of 2006 … To Create a University Wide IT that is: Flexible, Scalable, Reliable, Recoverable & Secure

8. Operational Model Maintain existing service levels; service at disruption point Defer investments Fix when broken Decentralized planning and delivery Creates ‘islands of automation’ Strategic Model ... Life-cycle planning Effective information management Early follower Central vs. decentralized – planning, information & ‘power’ Just-in-time purchasing decisions Open, not proprietary systems Buy, don't build, many vendors Re engineer business processes first, ‘custom’ systems second Monitor & control IT initiatives University Wide: Flexible, Scalable, Reliable, Recoverable & Secure Fordham IT Planning Values ...

9. IT Planning & Improvement Program (2006-2011) Phase One – Jan-Jun 2006 The Program was designed to produce three main outcomes: An enterprise-level strategic vision and plan for technology and a process to keep it current. Improved technology services to all current and future constituents. Enhanced management control of University technology investments and operations What we did – Part 1…

10. The Program consisted of eight initiatives, launched in the first half of 2006. Assess Current Technical Capabilities Align IT Strategies with University Strategic Plan Modernize the IT Organization Revise the IT Governance Process Telecommunications ERP Strategic Readiness and Planning Web Services Academic Mission and Goals IT Planning & Improvement Program

11. The Path: USP to IT Initiative ... • USP Initiatives • Transforming • Undergraduate Education • Law School • Distinguished Faculty • Campus Resources • Mission & Visibility • University Image / Integrated Marketing • Fundraising & Stewardship • Supporting • Undergrad Living & Learning • Graduate & Professional Schools • Programs for Mission & Identity • Faculty & Staff • Infrastructure Planned IT Initiatives • IT Planning Framework • Assess Current IT Capabilities • Align IT with USP • Modernize IT Organization • Revise IT Governance Process • Telecomm • ERP/EAI Readiness • Web Services • Academic Mission & Goals University Resources Enterprise Application Integration Organizational Excellence Operational Readiness Data Centers & Risk Management Jan 2006 May/June 2006 Approved by the Board of Trustees December 5th, 2005

12. Era I Era II Era III Era IV Era V Home-Grown Custom Legacy Stand AlonePackage/ Custom Legacy IntegratedPackages (ERP)/Custom Legacy E-enabledviaMiddleware Service - Business Driven Computing(Web Services + Middleware) Legacy View Middleware View Service View FE FE FE FE FE FE FE FE FE FE FE FE FE FE BO BO BO BO BO BO BO BO BO BO BO BO BO Middleware Middleware Area of Consolidation Area of Consolidation • Customized product-based application and data “silos” • Integration through combination of batch and manual processing • Data inconsistencies inhibit ability to aggregate information at an enterprise level • Customized product-based application “silos” • Integration through tightly-coupled proprietary interfaces • Data synchronized via middleware to reduce inconsistencies • Consolidation of product-based application to deliver business functions • Integration through loosely-coupled standards-based interfaces • Data synchronized via middleware to reduce inconsistencies Our Vision is to Move to the Right to Meet USP To meet USP Vision Status May 2006 Notes: FE – front end user systems; BO – back office/admin processing systems

13. Fordham IT Strategies University Resources Customer Service Smart Campus – Global Campus University Portal – Luminis Customer Relations Mgt. Telecom – Plan Telephone System Enterprise Application Integration Consolidate Disparate Systems ERP Business Applications – Banner University Data Management – Oracle Business Intelligence /Data Mart/ Business Process Optimization Organizational Excellence Strategic Program Office Information Security Office Professional Development Governance Operational Readiness Mandatory Catch-up Quick wins Infrastructure Renewal Data Centers & Risk Management Data Centers Contingency Planning ID Mgt. / Security / Privacy / Integrity

14. Fordham IT Vision Our vision for information technology is to create an environment where all students, faculty and staff have easy and secure access to all the information technology resources and information they need, and to provide an information technology infrastructure that grows with the institutional goals identified in the USP – Toward 2016. • We are committed to investing in technology to support our mission and to creating an information technology "baseline" that embraces the diversity and innovation that will allow Fordham to become preeminent among Catholic institutions. • Since we recognize that this baseline will be a moving target, we are committed to reviewing our IT plans on a regular basis to ensure that we are not falling behind.

15. Fordham IT Mission We are committed to supporting and enhancing Fordham University's core missions of education, research, and service through the effective management and use of information technology resources.We are dedicated to providing Fordham University with the technology services it needs to fulfill its commitment to research and education of the highest quality. We anticipate and meet the information technology needs of alumni, students, faculty, and staff as they pursue their educational and professional goals. We collaborate with our clients in our design, development, and maintenance of an effective, flexible, and reliable technology infrastructure, and in our provision of technology tools and training support that meet their evolving needs. We respect and value the input, opinions and importance of all members of the Fordham University community. We foster the personal growth and professional excellence of the entire Fordham IT staff.

16. What’s does this mean for you… University Strategic Plan  IT Strategic Initiatives  IT Department Goals  Individual staff annual performance goals Enterprise Application Integration Consolidate Disparate Systems ERP Business Applications – Banner University Data Management – Oracle Business Intelligence /Data Mart Business Intelligence Establish and execute a vision for the delivery of information and analytics solutions to Fordham University key stakeholders. Individual staff annual performance goals Katherine Egan Successfully fill the position of Director for BI Robert McNab Develop plans needed to achieve the vision • New Director BI • Define the information, reporting and analytical needs of the University’s key stakeholders. • Develop a vision to deliver against these requirements

17. What’s does this mean for you… University Strategic Plan  IT Strategic Initiatives  IT Department Goals  Individual staff annual performance goals Operational Readiness Mandatory Catch-up / Quick wins / Infrastructure Renewal Replace CWDM system with DWDM Individual staff annual performance goals Mark McNeil Create a design for the connectivity between the Rose Hill and Lincoln Center locations Ramon Perez Review and acquire products from different manufacturers Nicholas Guareno Install, configure and perform quality assurance on new system

18. What’s Next?? This image may shift slightly in the next few months… University Resources Customer Service Smart Campus – Global Campus University Portal – Luminis Customer Relations Mgt. Telecom – Plan Telephone System Enterprise Application Integration Consolidate Disparate Systems ERP Business Applications – Banner University Data Management – Oracle Business Intelligence /Data Mart/ Business Process Optimization Organizational Excellence Strategic Program Office Information Security Office Professional Development Governance Operational Readiness Mandatory Catch-up Quick wins Infrastructure Renewal Data Centers & Risk Management Data Centers Contingency Planning ID Mgt. / Security / Privacy / Integrity