The Quality Thread in Industrial Engineering and Industrial Management

1. The Quality Thread in Industrial Engineering and Industrial Management Dr. Joan Burtner Associate Professor of Industrial Engineering and Industrial Management American Society for Quality - Certified Quality Engineer Mercer University School of Engineering

2. Introduction • Consumer choices • Rep___________ • Pref___________ • Perceived q__________ • The quality movement • Competition • Global e________ • Quality and industrial engineering professions • Careers • Coursework Mercer University School of Engineering

3. The Quality Movement • S_C • Statistics • Products • SP_ • Statistics • Process • T_M • Management • Employee involvement • _ _ _ _ Sigma • Six Sigma • Lean Manufacturing (Toyota) Mercer University School of Engineering

4. Global Issues • Global economy • Competition • Cooperation • National/International standards and guidelines • MIL-STD xxx • ISO 9001, ISO 14000, etc • QS 9000 • Regulatory agencies • EPA (Radiation levels, contaminants, etc) • National/International Awards • Deming Prize • Baldrige Award Mercer University School of Engineering

5. Quality Leaders • Shewhart (statistically based control chart) • De_____ (management’s 14 points) • Juran (quality trilogy) • T________ (design of experiments) • Jack Welch (advancement of Six Sigma) • Donald Berwick (patient safety advocate) Mercer University School of Engineering

6. Careers • Industrial engineers • Quality engineers • Manu_________ engineers • Management engineers • Project managers • Proc_____ improvement specialists • Black Belts • Performance improvement engineers • Product engineers • CEO’s COO’s Mercer University School of Engineering

7. Preparation • Coursework • Probability and Sta_______ • Statistical Quality Control/ Process Control • Design of Ex___________ • Technical electives such as Quality Engineering or Lean Six Sigma or Healthcare Process Improvement • Related courses – Ergonomics, Simulation • Work experience • Coop (usually during the academic year) • Internships (usually during the summer) • Part-time jobs • Volunteer work (typical of the healthcare field) Mercer University School of Engineering

8. Professional Organizations • Institute of __________ and Systems Engineers (IISE) • Special Interests Groups - Societies and Divisions • Conferences • American Society for _______ (ASQ) • Engineers • Non-engineers • Society for Health Systems (SHS) • Clinical • Non-clinical • Healthcare Information and Management Systems Society (HIMSS) Mercer University School of Engineering

9. “Quality” Organizations • Discussion • Automobile Makers • T__________ • H___________ • Hotels • R__________________ • H_______________ • Fast Food Restaurants • Airlines • Manufacturer of Jeans Mercer University School of Engineering

10. “Quality” Credentials • Six Sigma • Green Belt • B______ Belt • M_______ Black Belt • ASQ Certification • Quality E______________ • M_____________ of Quality / Organizational Excellence • Many other specialities Mercer University School of Engineering

11. “Quality” Salaries • ASQ 2005 Salary Survey Mercer University School of Engineering

12. “Quality” Specialization Courses Taught by Dr. Burtner • Industrial Engineering • ISE 327 Statistical Process Control • ISE 352 Design of Experiments • ISE 427 Reliability and Quality Assurance • ISE 428 Quality Engineering • ISE 468 Healthcare Process Improvement • Industrial Management • IDM 355 Quality Management • IDM 404 Industrial Mgt. Case Studies(includes quality) • ETM 591 Special Topics • ETM 627 Quality Management Mercer University School of Engineering

13. Recent Healthcare Publications and Presentations • Shogbon, A. O., Jacob, B. C., Kimble, L. A. P., Peasah, S. K., Burtner, J. M., Moody, L. E., Ngo, D., Ryan, G. J. (2017). “Time Motion Analysis of Nurses Utilizing Insulin Pen Devices Compared to Vial and Syringe in an Inpatient Setting”. Journal of Pharmacy Practice. DOI: 10.1177/0897190017743132 • Moody, L. E., & Burtner, J. (2016, June), "Opportunities, Challenges, and Locus of Control in Undergraduate Research in Healthcare Settings" Paper presented at 2016 ASEE Annual Conference & Exposition, New Orleans, Louisiana. • Burtner, J.  (2012). “Design and Analysis of Open Response Surveys: Lessons Learned ” IIE Healthcare Systems Process Improvement Conference  February 19, 2012. • Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L.   (2011). “ Effects of Outsourced Nursing on Quality Outcomes in Long-term Acute-Care Hospitals".   Journal of Nursing Administration . March 2011 • Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L.   (2011). “ Use of Outsourced Nurses in Long Term Acute Care Hospitals: Outcomes and Leadership Preferences",   Journal of Nursing Administration . February 2011 • Smith, S. and Burtner, J. (2010). “Beyond the DRG – Utilizing Secondary ICD-9-CM Codes for Data Analysis” Poster presented at the SHS/ASQ Conference and Exposition February 2010. Mercer University School of Engineering

14. “Quality” Alumni • Industrial Engineering • Roger Alvarez: MAPEI - Fort Lauderdale • Susan Barkley: HCA Healthcare • Matt Stevens: Gulfstream • Frank Sun: Bosch • Industrial Management • Drew Elrod: Navicent Health • Roy Jackson: Southwire • Chrystal York: Cooper B-Line • Crystal Bass: Jacobsen Mercer University School of Engineering

15. Questions? http://www.asq.org/ http://www.iienet.org/ Mercer University School of Engineering