Quality Movement in Industrial Engineering

1. The Quality Thread in Industrial Engineering and Industrial Management Dr. Joan Burtner Associate Professor of Industrial Engineering and Industrial Management American Society for Quality - Certified Quality Engineer Mercer University School of Engineering

2. Introduction • Consumer choices • Rep___________ • Pref___________ • Perceived q__________ • The quality movement • Competition • Global e________ • Quality and industrial engineering professions • Careers • Coursework Mercer University School of Engineering

3. The Quality Movement • S_C • Statistics • Products • SP_ • Statistics • Process • T_M • Management • Employee involvement • _ _ _ _ Sigma • Six Sigma • Lean Manufacturing (Toyota) Mercer University School of Engineering

4. Global Issues • Global economy • Competition • Cooperation • National/International standards and guidelines • MIL-STD xxx • ISO 9001, ISO 14000, etc • QS 9000 • Regulatory agencies • EPA (Radiation levels, contaminants, etc) • National/International Awards • Deming Prize • Baldrige Award Mercer University School of Engineering

5. Quality Leaders • Shewhart (statistically based control chart) • De_____ (management’s 14 points) • Juran (quality trilogy) • T________ (design of experiments) • Jack Welch (advancement of Six Sigma) • Donald Berwick (patient safety advocate) Mercer University School of Engineering

6. Careers • Industrial engineers • Quality engineers • Manu_________ engineers • Management engineers • Project managers • Proc_____ improvement specialists • Black Belts • Performance improvement engineers • Product engineers • CEO’s COO’s Mercer University School of Engineering

7. Preparation • Coursework • Probability and Sta_______ • Statistical Quality Control/ Process Control • Design of Ex___________ • Technical electives such as Quality Engineering or Lean Six Sigma or Healthcare Process Improvement • Related courses – Ergonomics, Simulation • Work experience • Coop (usually during the academic year) • Internships (usually during the summer) • Part-time jobs • Volunteer work (typical of the healthcare field) Mercer University School of Engineering

8. Professional Organizations • Institute of __________ and Systems Engineers (IISE) • Special Interests Groups - Societies and Divisions • Conferences • American Society for _______ (ASQ) • Engineers • Non-engineers • Society for Health Systems (SHS) • Clinical • Non-clinical • Healthcare Information and Management Systems Society (HIMSS) Mercer University School of Engineering

9. “Quality” Organizations • Discussion • Automobile Makers • T__________ • H___________ • Hotels • R__________________ • H_______________ • Fast Food Restaurants • Airlines • Manufacturer of Jeans Mercer University School of Engineering

10. “Quality” Credentials • Six Sigma • Green Belt • B______ Belt • M_______ Black Belt • ASQ Certification • Quality E______________ • M_____________ of Quality / Organizational Excellence • Many other specialities Mercer University School of Engineering

11. “Quality” Salaries • ASQ 2005 Salary Survey Mercer University School of Engineering

12. “Quality” Specialization Courses Taught by Dr. Burtner • Industrial Engineering • ISE 327 Statistical Process Control • ISE 352 Design of Experiments • ISE 427 Reliability and Quality Assurance • ISE 428 Quality Engineering • ISE 468 Healthcare Process Improvement • Industrial Management • IDM 355 Quality Management • IDM 404 Industrial Mgt. Case Studies(includes quality) • ETM 591 Special Topics • ETM 627 Quality Management Mercer University School of Engineering

13. Recent Healthcare Publications and Presentations • Shogbon, A. O., Jacob, B. C., Kimble, L. A. P., Peasah, S. K., Burtner, J. M., Moody, L. E., Ngo, D., Ryan, G. J. (2017). “Time Motion Analysis of Nurses Utilizing Insulin Pen Devices Compared to Vial and Syringe in an Inpatient Setting”. Journal of Pharmacy Practice. DOI: 10.1177/0897190017743132 • Moody, L. E., & Burtner, J. (2016, June), "Opportunities, Challenges, and Locus of Control in Undergraduate Research in Healthcare Settings" Paper presented at 2016 ASEE Annual Conference & Exposition, New Orleans, Louisiana. • Burtner, J.  (2012). “Design and Analysis of Open Response Surveys: Lessons Learned ” IIE Healthcare Systems Process Improvement Conference  February 19, 2012. • Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L.   (2011). “ Effects of Outsourced Nursing on Quality Outcomes in Long-term Acute-Care Hospitals".   Journal of Nursing Administration . March 2011 • Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L.   (2011). “ Use of Outsourced Nurses in Long Term Acute Care Hospitals: Outcomes and Leadership Preferences",   Journal of Nursing Administration . February 2011 • Smith, S. and Burtner, J. (2010). “Beyond the DRG – Utilizing Secondary ICD-9-CM Codes for Data Analysis” Poster presented at the SHS/ASQ Conference and Exposition February 2010. Mercer University School of Engineering

14. “Quality” Alumni • Industrial Engineering • Roger Alvarez: MAPEI - Fort Lauderdale • Susan Barkley: HCA Healthcare • Matt Stevens: Gulfstream • Frank Sun: Bosch • Industrial Management • Drew Elrod: Navicent Health • Roy Jackson: Southwire • Chrystal York: Cooper B-Line • Crystal Bass: Jacobsen Mercer University School of Engineering

15. Questions? http://www.asq.org/ http://www.iienet.org/ Mercer University School of Engineering