The Healthcare Communities Portal

1. The Healthcare Communities Portal A Knowledge Management and Collaboration Tool, an Overview! QualityNet 2012 | Baltimore Marriott Waterfront Hotel December 11-13, 2012

2. Presenters • Daniel S. Shapiro – CMS; COR for the 10th QIO Collaboration Portal • Laverne Perlie - CMS; GTL for the 10th QIO Collaboration Portal • Dr. Puneet Sahni – CSI; Medical Director • Jeff Wasserman - CSI

3. Agenda • Overview of Healthcare Communities Portal (HCP) • Current Utilization of the Healthcare Communities Portal • Current and Upcoming Communities • Elements of a Community of Practice (CoP) • Community Dashboard • Empowering the Conversation • Options for Publicly Sharing the Work of a Community • Sharing what your Community is Doing • Outcomes Sharing Site • The HCP Help Desk

4. Overview of the Healthcare Communities Portal Empowering the Spread of Innovation • What is the Healthcare Communities Portal (HCP)? • What are the high level functionalities within HCP?

5. Public Resource Center

6. Current Utilization of the Healthcare Communities Portal by the QIO Community A Review of Functionality

7. Current QIO Communities on the HCP BFCC - Beneficiary and Family Centered Care National Coordinating Center CRISP - Care Reinvention through Innovation Spread ICPC - Integrating Care For Populations and Communities IHPC - Improve Health for Populations and Communities QIO LAN Driver - QIO Learning & Action Network Driver

8. QIO Communities Coming Soon! IIPC - Improving Individual Patient Care IIPC - HAI - IIPC – Reducing Healthcare-Associated Infections IIPC - ADE - IIPC – Reducing  Adverse Drug Events NHHC NHHC Advancing Excellence NHHC Partnership to Improve Dementia Care

9. Other Communities on the HCP 340B - 340B Peer-to-Peer Community DTCP - Donation and Transplantation Community of Practice PSPC - Patient Safety and Clinical Pharmacy Services Collaborative Community PFP – Partnership for Patients (including 12 HEN Communities)MWP – Medicare Wellness Power

10. Community Overview Access Outcomes Sharing Site, get Help, or join the community Listserv Read the beginning of up to five of the most recent forum topics. Click the title to read the entire post Up to five upcoming events for community Browse or upload documents Current announcements for community Most recently added documents for the community

11. Upcoming Events & Calendar Hold your cursor over any event to see a brief description and access more information or save it to your calendar. Click “download” to save the event to your calendar client (e.g. Outlook) Click “read more” to see the event details

12. Announcements & Forums Announcements are created by Community Admins to highlight events or resources for the community Community Forums are an area for the Community to discuss topics with other members of the community

13. Document Section Subscribe to content folders. Rate and comment on all content.

14. Community Resources & Links, Photo Gallery Community Resources and Links area is used to share specific resources either within the HCP or on other websites The Photo Gallery consists of both a rotating image area on the Community Home page and a complete gallery that is accessible by clicking the image rotator

15. Listservs

16. Searching • COP Search (many results => focused results) • 1000 results > 4 results > 130 results

17. Community Dashboard Most recent forum updates pertaining only to your QIO communities. Most recent announcements pertaining only to your QIO communities. Click to show more Emerging Content from all your QIO communities.

18. Community Dashboard All events pertaining only to your QIO communities, separated by color.

19. Empowering the Conversation Spread to Other Topics & Public Interface

20. Community/Topic Based Resource Centers Provides an area for a custom image Links back to the HCP’s main Resource Center

21. Community Updates Page Community Contact Jump to CoP home page An extended description of what the community is about Find out what is happening in the community

22. HCP Home Page – Broadcast your Community Send a request to Webmaster to have an image for your community placed in the Home Page image rotator If you have documents or resources you’d like to make publicly available, send a request to Webmaster. Once added to the resource center, they will appear here until other newer items are added Consider announcing events for your community in the information area of the Home Page.

23. Sharing what your Community is Doing Learning from Each Other

24. Discussion What is your Community Doing? • Techniques/Workflow for Sharing Information

25. Outcomes Sharing Site

26. Overview – Outcomes Sharing Site Use the Files menu to download templates, upload templates, enter data on the web entry form, and see information about your reporting history Use the charts menu to create charts that display National, Regional, State, and organization level data on any Outcome Measure Use the help menu to read FAQs about using the site and to request help from the webmaster when you need it Use the Account menu to update your in your information. For Team logins, this is where you go to choose or change your measures Look here when you login for important information regarding the Outcomes Sharing site

27. Assigning your Measures Select all available measures for the selected population Enable Measure Checkboxes for the selected Population Save your measure selections 27

28. Submitting Data Using a Form Select your team, then select the Reporting topic. Click Get Form when ready Enter Data for each Measure, noting that some measures require two data elements, while others only one After clicking Save Data on the form, you will receive confirmation your data was saved 28

29. Submitting Data Using a Template Select Upload Data File Select the correct Reporting Month for the file you are uploading Once ready, click Upload Files Select Choose File and then browser to the file on your system Select the row that contains the correct Team and collaborative

30. Single Charts Selecting View Chart allows you to create a single chart with one or more series

31. Multi Charts Selecting Multi Charts allows you to create multiple charts, based on your selected Chart Detail option, also with one or more series

32. Drill Down Your chart will always show the options you have selected at the top On any chart, you can start at a national level and then drill down to Regional, State and Organization level data just by selecting a different option in the Locale selection box and then clicking Create Chart again

33. Chart Details Holding your cursor over any data point will show you the details of that item

34. Chart Filters Chart selection options include: • Date filters • Collaborative filters • Geographic groups • Organizations • Sites • Providers • Measures • Type of charts (line/bar) • Values shown (measure/ numerator/denominator)

35. The HCP Help Desk • The helpdesk is always available to help answer questions, provide direction, and take care of your community’s needs • There are many FAQs, documentation, and even How-to-Videos available • Easily accessible • Full ticketing system

36. The HCP Help Desk Click the Help button on the community page or choose the Help menu. To create a ticket, click New Request 36

37. The HCP Help Desk You may also contact the help desk by sending an e-mail. Help@mail.HealthcareCommunities.orgWebmaster@HealthcareCommunities.org Please include as much detail as you can in your e-mail.