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PCR Annual Report 2018

Explore the results of the 2018 Person-Centered Annual Report, covering services, outcomes, and indicators for 102 providers and 369 services impacting 660 individuals. Discover insights on person-centered outcomes and organizational performance.

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PCR Annual Report 2018

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  1. PCR Annual Report 2018 Key Findings

  2. PCR Conducted 102 providers 369 services 660 people (23%)

  3. Overall Results-Services

  4. Person Centered Outcomesper Service-range 95-99%

  5. Person Centered Outcomes per Domains

  6. Person Centered DomainsAverage Scores all years

  7. Provider Organizational Outcomes

  8. Not Met >10% PC Indicators

  9. Not Met ≥10% Org Indicators

  10. Not Met ≥10% Org Indicators

  11. Not Met ≥10% Org Indicators

  12. PC HCBS Indicators Not Met ≥10%-Residential Services CQ.3- Is the person and/or their representative aware of actions they can take if they feel they have been treated unfairly, have concerns or are displeased with the services being provided? Not met for 60/129 sampled or 46%. Services not met- Res. Hab., Sup.Liv., and Sup Liv. Periodic, Host Home. Most Problematic- Host Home-37%

  13. PC HCBS Indicators Not Met ≥ 10%-Residential Services H.CQ.44- Are there strategies in place to assist the person in developing transportation skills? Not met for 17/128 sampled or 13% Services not met- Res. Hab., Sup.Liv., Host Home. Most Problematic- Host Home-19%

  14. PC HCBS Indicators Not Met ≥ 10%-Residential Services The following indicators were Not Met in Host Home only. CQ.1- Do the staff and the organization promote an environment that respects the person and treats them in a dignified manner? 2/18 or 11% H.RES.34- Is there a lease or written residency agreement that provides the same responsibilities and protections from evictions as all other tenants under relevant landlord/tenant law in the jurisdiction?- 3/18 or16% H.RES.52- Does the person have an understanding of their rights regarding housing, as explained in the lease or residency agreement, including when they could be required to relocate, and do they or their guardian/advocate understand the eviction process? 2/18 or 11%

  15. PC HCBS Indicators Not Met ≥ 10%-Residential Services The following indicator was Not Met in Supported Living- Periodic only. H.RES.38. Did the person choose their roommate and if dissatisfied, know how to request a roommate change? 1/6 or 17% (47-N/A)

  16. PC HCBS Indicators Not Met ≥ 10%-Day Services CQ.3- Is the person and/or their representative aware of actions they can take if they feel they have been treated unfairly, have concerns or are displeased with the services being provided? Not met for 98/307 sampled or 32%. Services not met- ER, SEJP, SEJT&S, SELTFA, DH1:1, IDS, Comp Most Problematic- SEJP and SELTFA- 50%

  17. PC-HCBS Indicators Not Met ≥ 10% -Day Services H.CQ.44- Are there strategies in place to assist the person in developing transportation skills? Not met for 19/131 sampled or 15% Services not met- Day Hab. SEJP, Day Hab. 1:1 Most Problematic- SEJP and Day Hab.-18%

  18. PC-HCBS Indicators Not Met ≥ 10% -Day Services T.CQ.16.DS- Using an individual schedule, is the person engaged in productive, outcome oriented activities which focus on their needs and desires and offer an opportunity for growth? Not met for 7/59 sampled or 12% Services not met- SEJP, Day Hab1:1 Most Problematic- SEJP – 17%

  19. Org-HCBS Indicators Not Met ≥ 10% -all providers There were only 6 Organizational HCBS indicators There were no organizational indicators that were more than 10% not met. In fact, the range of not met indicators was 0-4%.

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