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A Special Blend: Benefits & Compensation at Starbucks Corporation. Kayla Conklin. Mission & Vision. “ To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.”. Six Guiding Principles Treating Employees with Respect Commitment to Diversity
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A Special Blend: Benefits & Compensation at Starbucks Corporation Kayla Conklin
Mission & Vision “ To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.” Six Guiding Principles Treating Employees with Respect Commitment to Diversity Excellence in Purchasing, Roasting, & Delivering Coffee Keeping Customers Satisfied Contributing to Communities & the Environment Achieving Profitability
Then & Now 1971 Today 17,651 stores in 61 countries • 1 Store in Seattle, Washington
The Success of Starbucks • 82% employee satisfaction rate • 82% turnover (120% below the industry average) • $1.7 billion increase in net revenue in 2012 • Many recent awards & recognition • No. 1 Best Coffee – 2009-2011 • The 100 Best Companies to Work For (Fortune) – 1998-2000, 2002-2012 • World’s 50 Most Innovative Companies (Fast Company) – 2012 • World’s Most Ethical Companies (Ethisphere) – 2007-2012 • 100 Best Corporate Citizens (Business Ethics) – 2000-2012 • Sustainable Design Award (Global Green USA) – 2011 • Business Person of the Year- Howard Schultz (Fortune) – 2011
“In this ever-changing society, the most powerful and enduring brands are built from the heart. They are real and sustainable. Their foundations are stronger because they are built with the strength of the human spirit, not an ad campaign. The companies that are lasting are those that are authentic.”