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Explore ethical dilemmas in leadership, organizational influences on behavior, and the importance of ethical standards in business. Learn to navigate moral principles and values in decision-making.
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“Ethics”? Ethics: The inner-guiding moral principles, values, and beliefs that we use to analyze a situation and decide what is the “right” way to behave. Ethical dilemma: A situation in which you must decide if you should act in the “right” way, when doing so may go against your own self-interest; or, having to decide between two courses of action that are likely to harm one party and benefit another.
Readiness Check #2 In no more than two sentences, clearly describe “teleopathy” and explain why Goodpaster thinks it’s such a big deal.
Are people basically ethical? Source: How Honest People Cheat, Harvard Business Review, February, 2008, vol. 86
Ethics in the workplace Ethics – The study of right and wrong; the general inquiry into what is good • My bus broke down and was held up by robbers. • I was arrested as a result of mistaken identity. • I hurt myself bowling. • My curlers burned my hair and I had to go to the hairdresser. • I eloped. • My cat unplugged my alarm clock. • I’m stuck in the blood pressure machine at Wal-Mart. • I forgot to come back to work after lunch. • Yesterday, I forgot to take the Sunday paper inside. So this morning when I went outside to get the paper, I thought it was Sunday when I read the newspaper. By the time I figured it out that it is in fact Monday, it was too late. ?!
Ethics and leadership “The primary issue is not whether leaders will use power, but whether they will use it wisely and well.” (Gini, 1998)
The value placed on ethics is partially defined by culture 2014 Transparency International Corruption Index
Factors affecting morality & ethics Society’s moral climate Business’s moral climate Industry’s moral climate Organization’s moral climate Superiors Individual Policies Peers 7 Source: Carroll & Buchholtz (2006), Business & society: Ethics & stakeholder management
A Model of Ethical Behavior in the Workplace Internal Organizational Influences • Ethical codes • Organizational culture • Organizational size • Structure • Perceived pressure forresults • Corporate strategy Individual • Personality • Values • Moral principles • History of reinforcement • Gender Ethical behavior External Organizational Influences Neutralizing/enhancing factors • Political/legal • Industry culture • National culture • Environment Top MGT Team Characteristics • Age • Length of Service • Military service • Heterogeneity
Behaving ethically involves… • Recognizing that an ethical dilemma exists • Interpreting the situation in terms of the actions possible, and the effects of these actions on the self and others • Judging which course of action is morally right • Giving priority to what is morally right over other considerations • What were Paine’s “tests” of ethical judgement? • Demonstrating the strength and skills to follow through on the intention to behave morally
An example from a former student… I worked for an internet company and the owner had decided to close the business, which, at the time, I wasn’t aware of; and they stopped fixing all of the customers’ internet problems. I had been getting phone calls from the same few frustrated customers who needed their internet connections for work and hadn’t had access for weeks; but I couldn’t get a straight answer out of my boss about what was going on, and was just told to tell them we would be out that day to work on it, which I knew wasn’t the truth. Instead of thinking ethically, and asking my employer more questions and becoming an advocate for the customers, I just did as I was told because I wanted to keep my job.
Ethics and Leadership 12 “That business purpose and business mission are so rarely given adequate thought is perhaps the most important cause of business frustration and failure.” -- Peter F. Drucker “A business that makes nothing but money is a poor kind of business.” -- Henry Ford “The only real difference between executives at Enron and those at most other big companies, is that those at Enron got caught.” -- Some Random Student