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Stakeholder Consultation U.S. Department of Labor (DOL) Office of Workers’ Compensation Programs Energy Employees Occupa

Stakeholder Consultation U.S. Department of Labor (DOL) Office of Workers’ Compensation Programs Energy Employees Occupational Illness Compensation Program Strategic Planning FY 2010-2016. Energy Employees Occupational Illness Compensation.

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Stakeholder Consultation U.S. Department of Labor (DOL) Office of Workers’ Compensation Programs Energy Employees Occupa

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  1. Stakeholder Consultation U.S. Department of Labor (DOL) Office of Workers’ Compensation Programs Energy Employees Occupational Illness Compensation Program Strategic Planning FY 2010-2016

  2. Energy Employees Occupational Illness Compensation • Mission: Deliver benefits to eligible employees and former employees of the Department of Energy, its contractors and subcontractors or to certain survivors of such individuals. • Leadership: • Shelby Hallmark, Director, OWCP • Rachel Leiton, Director, DEEOIC • Christy Long, Deputy Director, DEEOIC • Organization in 2010: • National/Regional Office FTE Allocation: 560 • Current FY 2010 resources: $123,945,000

  3. Goals • DEEOIC supports these DOL Strategic Goals: • Ensure fair compensation, and • Help middle class families remain in the middle class • Our focus: • Reduce claims decision time • Deliver benefits promptly and • Provide quality customer services

  4. DEEOIC Performance We are doing things differently • Previous measures focused on initial processing time and final decisions processing times separately (process-oriented) • New approach will seek to reduce overall completion of processing from date of filing through final decision (customer outcome-oriented) • New approach also includes improvement of call-back and correspondence response times

  5. Proposed New Goals 2012-2016 • Reduce the average # of days for cases not sent to NIOSH • Without hearing • 2012 average 194 days; 2016 average 175 days • With hearing • 2012 average 330 days; 2016 average 304 days • Reduce the average # of days for cases sent to NIOSH • Without hearing • 2012 average 485 days; 2016 average 438 days • With hearing • 2012 average 601 days; 2016 average 543 days

  6. Strategies • Our strategies to achieve these goals include: • Streamline policy guidance to the field for implementation of new Special Exposure Cohort (SEC) classesas they are identified • Continue to work with NIOSH to improve the flow of communications regarding new Program Evaluation Reports and SECs • Continue to update and improve SEM data to expedite Part E claim development • Increase the use of telephonic or video conferencing for FAB hearings • Integrated case management system will streamline claims processing efficiency by providing an improved workflow process • Improve customer service by decreasing response time for return phone calls

  7. Strategies NIOSH has advised they are pursuing the following strategies that will help achieve our goals: • Established management objective which reinforces NIOSH commitment to production of timely dose reconstructions (goal is to complete draft DRs within one year) • Eliminate legacy cases (greater than one year) by end of FY 2010 (PART Goal) • Undertaking a ten year retrospective review of the NIOSH Radiation Dose Evaluation Program • Recommendations for Program improvements • NIOSH performance relative to legislative requirements and implementing regulations Summary of NIOSH Advisory Board Meeting, February 8, 2010, Manhattan Beach, CA

  8. Strategies • Do you believe these are the right outcomes? • Do you believe these are the right measures for those outcomes? • Do our strategies make sense to you?

  9. Questions To send comments to DEEOIC via e-mail: strategic-plan@dol.gov If you would like to learn more about the DOL strategic planning process, please visit http://www.dol.gov/strategicplan2010

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