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Harmonised relay services

Learn about the work of STF 325 funded by ETSI and the EU, focusing on improving communication for users with hearing impairments. Explore aims, progress, and ways to get involved.

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Harmonised relay services

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  1. Harmonised relay services The work of STF 325 A project funded by ETSI and the European Union W J Mellors C.Eng

  2. The Team • Wally Mellors - STF leader • Gunnar Hellström • Juan Calero González STF 325 "Relay Services"

  3. This presentation • Will describe the problem • Set out the aims of the work • Report progress • Make a call for help STF 325 "Relay Services"

  4. The Problem • Many users are unable to use ordinary telephones because of their inability to hear and/or speak • They can use some form of textphone or total communication to “talk” or sign to one another • They cannot communicate with users of ordinary telephones • Some form of conversion service is therefore required • These services are known as Relay Services • Harmonisation of these services will improve European wide communication for all STF 325 "Relay Services"

  5. Present Aims • In 2000, TC HF produced TR 101 806 giving guidelines for relay services • The aim of the present work is to convert this report to an ETSI standard • A standard will not be accepted and used unless it is realistic and achievable • This will need co-operation from all current relay service providers STF 325 "Relay Services"

  6. Progress • Much has changed since the year 2000 • New systems are available • Updating will be necessary • But mandatory requirements must be currently achievable • All will be explored with current service providers STF 325 "Relay Services"

  7. A call for help • Can you tell us of current relay service providers? • Do you wish to be a stakeholder ? • Please contact me at: • wjmellors@btconnect.com STF 325 "Relay Services"

  8. Thank you for listening

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