1 / 65

Diurus Oleh:

Sistem Latihan Total. Diurus Oleh:. AZ SMART INTEGRATED PARTNERSHIP SDN BHD. 10, Jalan Pusat BCH 1/3, Bandar Country Homes 48000 Rawang Selangor Darul Ehsan Tel : 6-03-6733 1940 Fax : 6-03-6733 1965. “INTEGRASI DENGAN INTEGRITI”. CONTENTS. AZ SMART INTEGRATED PARTNERSHIP SDN. BHD.

franz
Download Presentation

Diurus Oleh:

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Sistem • Latihan • Total Diurus Oleh: AZ SMART INTEGRATED PARTNERSHIP SDN BHD 10, Jalan Pusat BCH 1/3, Bandar Country Homes 48000 Rawang Selangor Darul Ehsan Tel : 6-03-6733 1940 Fax : 6-03-6733 1965 “INTEGRASI DENGAN INTEGRITI”

  2. CONTENTS AZ SMART INTEGRATED PARTNERSHIP SDN. BHD. Vision ……………………………………………………………………………………. 5 Mission ……………………………………………………………………………… 5 Corporate Philosophy ……………………………………………………………………………. 5 Corporate Information …………………………………………………………………………… 5 Subsidiaries Company…………………………………………………………………………….. 7 ATTITUDINAL AND MOTIVATIONAL COURSES Membina Sikap Potitif Dan Nilai-nilai Bersama …………………………………….. 9 Peningkatan Etika Kerja Dan Nilai Moral Positif ……………………………………. 10 Enhancing The Culture Of Excellence And Professionalism In Organization ……………………………………………………………………………………………. 11 Clerical Development Program ………………………………………………………………. 12 Psychology Of Winning …………………………………………………………………………… 13 Work Ethics And Professionalism – An Islamic Perspective ……………………………………………………………………………………………… 14 Inisiatif Pembangunan Potensi Ke Arah Kecemerlangan (IMPAK) …………………………………………………………………………………………………… 15 MANAGEMENT DEVELOPMENT COURSES Penyeliaan Efektif …………………………………………………………………………………. 17 Perkhidmatan Pelanggan Berkualiti ………………………………………………………. 18 Perkhidmatan Pelanggan Berkualiti Melalui Telefon ……………………………. 19 7QC Tools For Quality Improvement ……………………………………………………. 20 Five S : Creating Productive Workplace Using ‘The Art Of Visual Management’ …………………………………………………………………………………………. 21 Total Quality Management ……………………………………………………………………. 22 Building A Winning Team ……………………………………………………………………… 23 Menguruskan Kakitangan Dengan Berkesan ………………………………………… 24 Peningkatan Profesionalisma Pemandu ………………………………………………… 25 Teknik Perundingan Yang Berkesan ……………………………………………………… 26 Pengendalian Majlis Dan Etika Sosial …………………………………………………….. 27 Problem-Solving And Decision-Making Skills ………………………………………… 28 Effective Time Management …………………………………………………………………… 29 Counseling As A Management Skill ……………………………………………………….. 30

  3. CONTENTS • MANAGEMENT DEVELOPMENT COURSES • Leadership And Human Relations For Managers ………………………………………………… 31 • Identifying And Resolving Organizational Conflicts ……………………………………………… 32 • Handling Non-performing Employees ……………………………………………………………………… 33 • Managing Stress……… ………………………………………………………………………………………………… 34 • Building Interpersonal Skills Through Effective Communication ………………………… 35 • Finance Management For Business Managers ……………………………………………………… 36 • English Business Communication : • Bring Out The Best In You (BOTBIY) – an effective presentation………… 37 • Effective Writing Intermediate Level of Proficiency ……………………………… 38 • Grammar At Work (G.A.W) ……………………………………………………………………… 39 • Useful Everyday Communication For Support Staff ……………………………… 40 • Employment Law, Disciplinary Procedure And Domestic Inquiry ……………………… 41 • Pelaksanaan OSH Act 1994 And Regulation 1996 …………………………………………… 42 • ADVANCED CORPORATE MANAGEMENT COURSES • Designing For High Performance Organization ………………………………………. 44 Corporate Planning And Strategic Management ……………………… 45 • Strategic Marketing …………………………………………………………………………………. 46 • Corporate Business – Shaping The Corporate Future …………………………… 47 • Benchmarking For Best Practice – With hands-on applications and • Case studies from leading organizations …………………………………………………. 48 • COMPUTER COURSES (MICROSOFT OFFICE) • Microsoft Word • Microsoft Word : Basic (Module 1) …………………………………………………………………… 50 • Microsoft Word : Intermediate (Module 2) ……………………………………………………… 51 • Microsoft Word : Advance (Module 3) ……………………………………………………………… 52 • Microsoft Word : Advance (Module 4) ……………………………………………………………… 53 • Microsoft Excel • Microsoft Excel : Basic (Module 1) …………….…………………………………….………………… 55 • Microsoft Excel : Intermediate (Module 2) .………………………………….…………………… 56 • Microsoft Excel : Advance (Module 3) ………………………………….…………………………… 57 • Microsoft Excel : Advance (Module 4) …………………………………………..…………………… 58 • Microsoft PowerPoint • Microsoft PowerPoint : Basic (Module 1)………………………………………………………………… 59 • Microsoft PowerPoint : Intermediate (Module 2) .………………………………………………… 60 • Microsoft PowerPoint : Advance (Module 3) ………………………………………………………… 61 • Microsoft PowerPoint : Advance (Module 4) ………………………………………………………… 62 • Microsoft Access • Microsoft Access : Basic (Module 1)…………… ………………………………………………………… 62 • Microsoft Access : Intermediate (Module 2) ………………………………………………………… 63 • Microsoft Access : Advance (Module 3) ………………………………………………………………… 64 • Microsoft Access : Advance (Module 4) ………………………………………………………………… 65

  4. AZ Smart Integrated Partnership Sdn Bhd(518664-W) • Vision • Mission • Corporate Philosophy • Corporate Information • Our Strategy • Subsidiaries Company

  5. Vision To be the leading integrator of the entire business community sharing abundant resources to enhance performance and mutual profit. • Mission Facilitating a business throughout its whole phases of development, and ensuring its natural progresses through resources sharing and mutual support. • Corporate Philosophy Our commitment is to provide the best expertise and to deliver the best ideas, products, and services that meet the highest quality requirements. We are willing to uphold the basic principles which are integrity, accountability, and responsibility, to benefit long term relationship in guiding us in the integration of our project management activities.

  6. Corporate Information Registered Name  AZ Smart Integrated Partnership Sdn Bhd Company No  518664-W Incorporated  8th June, 2001 Address  Wisma AZ Smart 10, Jalan Pusat BCH 1/3 Bandar Country Homes 48000 Rawang Selangor Darul Ehsan Telephone  +603 6733 1940 Fax  +603 6733 1965 Board of Directors  Dr. Ahmad Zaki Ismail  Abu Bakar Othman Bank  Southern Bank Berhad Bukit Tunku Kuala Lumpur Authorized Capital  RM 100,000-00 Paid-Up Capital  RM 100,000-00 Management Team Chairman/Executive President  Dr. Ahmad Zaki Ismail Director Of Training  Nor Hashim Ahmad Director Of Consultation  Nurul Huda Mat Nor Principal Consultant Zubli Zainordin Principal Consultant  Dr. Mohd Sobree Ali Chief Business Development  Fauziah Dolmat Chief Executive Officer  Abu Bakar Othman Chief Operations Officer  Khairulfikri Mokhtarudin Chief Administration Officer Moh Rohimi Ismail Chief Public Relations Officer  Julia Baskaran

  7. Subsidiaries Company Ultimate Food Industries Sdn Bhd (520747-M) SJA Infotech Sdn Bhd (543341-K) SJA Technology Sdn Bhd (465918-K) Atlantic Rank (M) Sdn Bhd (236440-M) Ansoft Technologies Sdn Bhd (497885-D) Sales Excellence Training Sdn Bhd (360830-P) Rezka Enterprise (873908-P) Triple Zek HR & Management Services Sdn Bhd.(544699--V) Dynacoral System And Services Sdn Bhd . (261047-H) Dynacoral Sdn Bhd (246835-A) Mandarin Star Sdn Bhd (280360-H)

  8. ATTITUDINAL AND MOTIVATIONAL COURSES • Membina Sikap Potitif Dan Nilai-nilai Bersama • Peningkatan Etika Kerja Dan Nilai Moral Positif • Enhancing The Culture Of Excellence And Professionalism In Organization • Clerical Development Program • Psychology Of Winning • Work Ethics And Professionalism – An Islamic Perspective • Inisiatif Pembangunan Potensi Ke Arah Kecemerlangan (IMPAK)

  9. KURSUS MEMBINA SIKAP POSITIF DAN NILAI-NILAI BERSAMA KOD : AMC 01 TEMPOH : 3 hari (‘residential’) • Memahami kepentingan sikap positif dan hubungkaitnya dengan kecemerlangan. • Mengenalpasti kekuatan dan kelemahan diri. • Memahami kaedah membina sikap dan pemikiran positif untuk membantu visi dan misi syarikat. • Memahami kaedah merealisasikan suasana kerja yang produktif melalui nilai-nilai bersama yang positif. OBJEKTIF KURSUS • Sikap pemikiran positif dan nilai-nilai bersama dalam merealisasikan kecemerlangan. • Kaedah mempertahankan dan meningkatkan nilai-nilai positif secara bersama dalam organisasi. • Kaedah membuat perubahan dan menerima perubahan. RANGKA KURSUS • Kuliah dan ceramah • Latihan dan perbincangan kumpulan • Plan tindakan • Lakonan / ‘role play’ METODOLOGI SASARAN PESERTA • Eksekutif dan bukan eksekutif • 25 orang

  10. KURSUS PENINGKATAN ETIKA KERJA DAN NILAI MORAL POSITIF KOD : AMC 02 TEMPOH : 3 hari (‘residential’) • Mengenal pasti kekuatan dan kelemahan diri. • Memahami etika kerja secara total. • Memahami keperluan nilai penting dalam etika kerja untuk membantu peningkatan produktiviti. • Memahami cara merangka pembangunan diri dan mempraktikkan nilai-nilai moral terbaik di organisasi. OBJEKTIF KURSUS • Menganalisa diri; kekuatan dan kelemahan serta cara memperbaiki • Paradigma etika kerja terbaik dan nilai-nilai moral • Etika kerja nilai moral dan budaya kerja cemerlang. • Amalan-amalan etika kerja dan nilai-nilai moral positif. RANGKA KURSUS • “Self experiential learning” • Kuliah dan ceramah • Latihan dan perbincangan kumpulan • Kajian kes METODOLOGI SASARAN PESERTA • Eksekutif dan bukan eksekutif • 25 orang

  11. COURSE ENHANCING THE CULTURE OF EXCELLENCE AND PROFESSIONALISM IN ORGANIZATION CODE : AMC 03 DURATION : 2 days (Non-residential) • To highlight the concept of corporate culture, excellence and professionalism in organization • To portray the mood and aspiration of excellence and professionalism. • To set the roles of the individual in striving for excellence and professionalism. COURSE OBJECTIVE • Towards achieving excellence and professionalism in organization. • Understanding and appreciating the corporate mission of an organization. • The pre-requisites of excellence and professionalism • The roles and responsibilities of employees in the development of a strong, disciplined and dynamic organization COURSE OUTLINE • Lectures / notes • Case studies • Group discussion METODOLOGY • Non-executives • 25 person PARTICIPANTS

  12. COURSE CLERICAL DEVELOPMENT PROGRAM CODE : AMC 04 DURATION : 3 days (Residential) • To understand the basic concepts of management • To plan work systematically in enhancing productivity • To respond positively towards tasks and responsibilities COURSE OBJECTIVE • Basic management skills • Creative thinking • Interpersonal communication • Work attitude – team work, planning and scheduling tasks and handling instructions • Basic filing management skills COURSE OUTLINE • Lectures / notes • Self experiential Learning • Case studies • Group discussion METODOLOGY • Non-executives • 25 person PARTICIPANTS

  13. COURSE PSYCHOLOGY OF WINNING CODE : AMC 05 DURATION : 1 days (Non-residential) • To present the attributes of corporate winners • To employ the discipline of psychology in the losing and winning games • To create conducive corporate environment fitting for the winning strategy COURSE OBJECTIVE • The global corporate scenario • Why corporate winners? • Creating the culture of winning • Winning strategy and the competitive edge. COURSE OUTLINE • Lectures / notes • Case studies • Presentation • Group discussion METODOLOGY • Senior managers, managers and executives • 25 person PARTICIPANTS

  14. COURSE WORK ETHICS AND PROFESSIONALISM – AN ISLAMIC PERSPECTIVE CODE : AMC 06 DURATION : 2 days (Non-residential) • To explore the prevailing western work ethics and professionalism with a view of identifying its strengths and weaknesses • To understand the concept, philosophy, characteristics and modus operandi of Islamic work ethics and professionalism • To reinforce the prevailing work ethics and professionalism by synthesizing the supremacy of Islamic system. COURSE OBJECTIVE • Foundation for the reinforcement of Islamic work ethics and professionalism. • Western work ethics vs. Islamic work ethics and professionalism. • Work ethics from the perspective of Al-Quran and Al-sunnah. • Internalizing the Islamic ethics in daily work/job. COURSE OUTLINE • Lectures / Group discussion • Case studies METODOLOGY • Non-executives • 25 person PARTICIPANTS

  15. KURSUS INISIATIF MEMBANGUN POTENSI KE ARAH KECEMERLANGAN (I.M.P.A.K) KOD : AMC 07 TEMPOH : 3 hari (‘residential’) • Mengenalpasti potensi dan kelemahan diri dari segi fizikal, mental dan keimanan (spiritual) • Memahami kesedaran membina keupayaan potensi diri • Memahami kesedaran memupuk kehidupan bermatlamat dan proaktif • Memahami kesedaran mempunyai akhlak mulia dan nilai jati diri sebagai Insan • Memahami tanggungjawab melaksanakan tugasan dengan cemerlang OBJEKTIF KURSUS • Kesedaran dan keupayaan untuk belajar • Melihat potensi dan kelemahan diri / membina • peribadi seimbang dan berwawasan • Tanggungjawab dan pertanggungjawaban • Sifat dan nilai positif diri • Kerjasama dalam satu pasukan RANGKA KURSUS • Kuliah dan ceramah • Latihan dan Perbincangan kumpulan • Perbincangan dua hala • Plan tindakan • ‘Management games’ METODOLOGI • Eksekutif dan bukan eksekutif • 25 orang SASARAN PESERTA

  16. MANAGEMENT DEVELOPMENT COURSES • Penyeliaan Efektif • Perkhidmatan Pelanggan Berkualiti • Perkhidmatan Pelanggan Berkualiti Melalui Telefon • 7QC Tools For Quality Improvement • Five S : Creating Productive Workplace Using ‘The Art Of Visual Management’ • Total Quality Management • Building A Winning Team • Menguruskan Kakitangan Dengan Berkesan • Peningkatan Profesionalisma Pemandu • Teknik Perundingan Yang Berkesan • Asas Protokol Majlis Dan Ketrampilan Diri Dalam Konteks Etika Busines • Problem-Solving And Decision-Making Skills • Work And Time Management • Counseling As A Management Skill • Leadership And Human Relations For Managers • Identifying And Resolving Organizational Conflicts • Handling Difficult Employees • Stress Management • Building Interpersonal Skills Through Effective Communication • Finance Management For Business Managers • English Business Communication • Bring Out The Best In You (BOTBIY) • - An Effective Presentation • Effective Writing Intermediate Level of Proficiency • Grammar At Work (G.A.W) • Useful Everyday Communication for Support Staff • Employment Law, Disciplinary Procedure And Domestic Inquiry. • Pelaksanaan OSH Act 1994 And Regulation 1996

  17. KURSUS PENYELIAAN EFEKTIF KOD : MDC 01 TEMPOH : 3 hari (‘residential’) • Mengetahui status kekuatan dan kelemahan mereka. • Memahami peranan sebagai penyelia dalam menjayakan visi dan misi syarikat. • Memahami teknik-teknik mengurus orang bawahan dengan berkesan. • Memahami teknik mengurus pelanggan. • Memahami perlaksanaan operasi tugas dengan berkesan dan profesional. OBJEKTIF KURSUS • Asas penyeliaan yang produktif • Kemahiran mengurus dan mentadbir • Kepimpinan • Kemahiran dan komunikasi yang berkesan • Semangat sepasukan. RANGKA KURSUS • ‘Activity-based’ • Latihan dan perbincangan kumpulan • Plan tindakan METODOLOGI • Eksekutif dan bukan eksekutif • 25 orang SASARAN PESERTA

  18. KURSUS PERKHIDMATAN PELANGGAN BERKUALITI KOD : MDC 02 TEMPOH : 3 hari (non-residential) • Memahami kepentingan melaksanakan khidmat pelanggan yang berkualiti. • Memahami kesan perhubungan yang harmoni dengan pelanggan dalam meningkatkan jualan bisnes. • Memahami teknik servis yang kreatif untuk berhadapan dengan karenah pelanggan. • Memahami teknik persediaan peribadi ‘asertif’ bila berhadapan dengan pelanggan. OBJEKTIF KURSUS • Psikologi pelanggan • Teknik berkomunikasi dan perhubungan • Permikiran kreatif • Menyelesaikan masalah pelanggan. • Teknik asertif RANGKA KURSUS • ‘Self-experiential’ • Latihan dan perbincangan kumpulan • Plan tindakan • Video klip METODOLOGI • Bukan eksekutif dan eksekutif • 25 orang SASARAN PESERTA

  19. KURSUS PERKHIDMATAN PELANGGAN BERKUALITI MELALUI TELEFON KOD : MDC 03 TEMPOH : 3 hari (non-residential) • Memahami kepentingan telefon dalam konteks melayan pelanggan berkualiti dan beretika. • Memahami teknik-teknik menguruskan pelanggan melalui cara bertelefon yang beretika. OBJEKTIF KURSUS • Layanan pelanggan berkualiti • Etika bertelefon • Mengendalikan telefon • Intonasi suara • Menjawab panggilan telefon • Mendengar dengan efektif • Mengendalikan bantahan dan kemarahan pemanggil. • Kemahiran berunding • Mengurus karenah pemanggil • Mengurus sistem pesanan suara. • Mengakhiri perbualan • Memahami keperluan pelanggan • Mengurus pandangan pelanggan RANGKA KURSUS • ‘Self-experiential’ • Latihan dan perbincangan kumpulan • Plan tindakan • Video klip METODOLOGI • Bukan eksekutif dan eksekutif • 25 orang SASARAN PESERTA

  20. COURSE 7QC TOOLS FOR QUALITY IMPROVEMENT CODE : MDC 04 DURATION : 3 days (non-residential) • To understand the importance of Quality Tools in relationship with business result and performance. • To develop a complete understanding of 7 QC Tools to improve efficiency, quality and decrease cost. • To practice the QC Tools for business practical solutions to problems. COURSE OBJECTIVE • The importance of QC Tools in TQM. • Types of Quality Tools for improvement; pareto chat, control chart, check sheet, root-course diagram, basic process improvement etc. • The 7 QC Tools applications for business improvement. • Problem solving and planning process. COURSE OUTLINE • Lectures and group dynamics • Exercise on QC Tools • QC Role Plays • Case studies METODOLOGY • Executive and non-executive • 25 person PARTICIPANTS

  21. COURSE FIVE S : CREATING PRODUCTIVE WORKPLACE USING ‘THE ART OF VISUAL MANAGEMENT’ CODE : MDC 05 DURATION : 3 days (non-residential) • To understand the 5S concepts in TQM • To expose the importance of implementing 5S in the work place • To understand the method of internalizing 5S culture in the work place • To find ways in banishing the frustration of searching for files, documents, materials, tools, jobs and information. • To develop a workplace that easy to manage COURSE OBJECTIVE • The importance of 5S to improve workplace management. • Understanding basic concept of 5S techniques. • Steps towards implementing 5S. • 5 ‘S’ through OJT. COURSE OUTLINE • Classroom, simulations, group dynamic and games. • Video clips and slides. • On Job Training (OJT) METODOLOGY • Executive and non-executive • 25 person PARTICIPANTS

  22. COURSE MANAGING TOTAL QUALITY IN ORGANIZATION CODE : MDC 06 DURATION : 4 days (non-residential) • To introduce the importance of process in quality management in business. • To introduce the fundamentals of quality in increasing productivity. • To introduce process of continuum in Total Quality Management. • To introduce samples of successful companies as exemplary and for comparative studies. COURSE OBJECTIVE • Quality and Business Competitiveness • Applying Quality Concepts in Business • Fundamental Factors Affecting Quality • Product versus process • Model for continuous improvement • Customer focus • Managing key business processes • Six steps to process improvement • Measuring performance • Leadership for TQM • Empowering work Forces for Quality • Training and Education for Quality COURSE OUTLINE • Lectures – Simple presentation techniques, theories and short practical input. • Exercises – Roleplays, case studies, ‘workshop’ etc. • Video presentations. METODOLOGY • Executive and non-executive • 25 person PARTICIPANTS

  23. COURSE BUILDING A WINNING TEAM CODE : MDC 07 DURATION : 3 days (residential) • To identify and develop one’s strengths and weaknesses. • To review the process of managing team for business performance. • To learn technique to develop a motivated team towards success. • To get the best out of the team members • To develop trust and commitment among the members. • To create synergy in organization via good teamwork. COURSE OBJECTIVE • The need for team work in organization • Sharing mission and vision (one team, one vision) • My role and commitment • Critical success factors in team-work • Creativity and problem solving in teamwork • Creating effective teamwork COURSE OUTLINE • ‘Activity-based’ • Group discussions. • Case studies METODOLOGY • Executive and non-executive • 25 person PARTICIPANTS

  24. KURSUS MENGURUSKAN KAKITANGAN DENGAN BERKESAN KOD : MDC 08 TEMPOH : 3 hari (‘residential’) • Mengenalpasti kekuatan dan kelemahan diri. • Memahami prinsip asas kehendak dan gelagat manusia. • Memahami konsep asas menguruskan kakitangan. • Memahami peranan-peranan yang lebih efektif terhadap kakitangan. • Memahami cara membina potensi kakitangan • Memahami cara menyelesaikan permasalahan kakitangan secara kolektif. OBJEKTIF KURSUS • Mengenali gelagat manusia • Memaksimakan potensi / menguruskan kelemahan • Mengenali dan menyelesaikan masalah • Proses membuat keputusan dan plan tindakan • Asas-asas komunikasi dan perhubungan awam. • Membimbing kakitangan melalui kepimpinan (Leadership by example) • Merangsang kehebatan dan kreativiti kakitangan • Pengurusan prestasi kakitangan (Performance Management) RANGKA KURSUS • Kuliah dan ceramah • Latihan dan perbincangan kumpulan • Perbincangan / ulasan • Lakonan / ‘role play’ METODOLOGI SASARAN PESERTA • Eksekutif • 25 orang

  25. KURSUS PENINGKATAN PROFESIONALISMA PEMANDU KOD : MDC 09 TEMPOH : 2 hari (‘non-residential’) • Memahami perspektif kerjaya pemandu yang profesional. • Memahami tanggungjawab melaksanakan tugas secara pro-aktif. • Memahami cara menyimpan dan menyediakan rekod-rekod yang berkaitan dengan efisien. • Memahami cara mengurus personaliti dan kualiti perkhidmatan yang konsisten. OBJEKTIF KURSUS • Mengenali tugas-tugas asas seorang pemandu • Hak-hak pemandu • Kesalahan-kesalahan biasa di jalanraya • Penyelenggaraan kenderaan • Penyelenggaraan rekod perjalanan dan kenderaan • Menjadi pemandu produktif • Pengurusan masa • Pengurusan tekanan stress • Membina imej diri dan syarikat RANGKA KURSUS • Kuliah dan ceramah • “Self experiential learning” • Latihan dan perbincangan kumpulan METODOLOGI SASARAN PESERTA • Bukan eksekutif • 25 orang

  26. KURSUS TEKNIK PERUNDINGAN YANG BERKESAN KOD : MDC 10 TEMPOH : 3 hari (‘non-residential’) • Memahami konsep asas mengadakan rundingan. • Memahami cara menguasai perundingan dari pendirian ‘No’ kepada ‘Yes’. • Memahami cara mengendalikan masalah pelanggan dengan berkesan. • Memahami persiapan membuat persediaan sebelum proses perundingan bermula. • Memahami teknik efektif memenangi tawaran melalui perundingan. OBJEKTIF KURSUS • Bila perundingan diperlukan • Taktik pra-rundingan • Membuat rancangan & penyelidikan untuk perundingan • Stail rundingan • Komukikasi bukan verbal • Teknik dan taktik semasa rundingan berjalan • Plan tindakan selepas rundingan • Psikologi perundingan RANGKA KURSUS • Kuliah dan ceramah • “Self experiential learning” • Latihan dan perbincangan kumpulan • Kajian kes METODOLOGI SASARAN PESERTA • Eksekutif • 25 orang

  27. KURSUS PENGENDALIAN MAJLIS DAN ETIKA SOSIAL KOD : MDC 11 TEMPOH : 3 hari (‘non-residential’) • Memahami kepentingan mempunyai kemahiran mengendalikan majlis. • Memahami kemahiran asas mengurus secara berdiplomasi dan berprotokol dalam majlis-majlis rasmi • Memahami kemahiran beretika sosial dalam majlis-majlis rasmi. OBJEKTIF KURSUS • Protokol dalam majlis. • Anda sebagai MC : Persiapan dan persembahan. • Ketrampilan diri dan ‘corporate dressing’ • Etika busines (Mastering business etiquette) • Berhubung sesama jemputan dalam majlis (effective networking) • Kemahiran makan malam dalam majlis formal (Dining Skills) • “Power Business Lunch” RANGKA KURSUS • Kuliah dan sesi perbincangan • ‘Assignment’ / gerakerja diri • Lakonan / simulasi METODOLOGI SASARAN PESERTA • Pengurus dan eksekutif • 30 orang

  28. COURSE PROBLEM-SOLVING AND DECISION-MAKING SKILLS CODE : MDC 12 DURATION : 3 days (non-residential) • To emphasize the importance of problem-solving and decision-making skills in management. • To develop self confidence in the process of solving problem and making decision. • To equip participants with systematic processes in gathering, evaluation and utilizing information in problem-solving and decision-making. COURSE OBJECTIVE • Decision – making and problem solving types, approaches and limits. • Developing a holistic approach to problem-solving and decision-making • Lead the discussion • Identify problems and diagnosis • Implementing the decision • Managing changes and how to face it ? COURSE OUTLINE • Lectures / notes • Case studies • Presentation • Group discussion METODOLOGY • Executive • 25 person PARTICIPANTS

  29. COURSE EFFECTIVE TIME MANAGEMENT CODE : MDC 13 DURATION : 2 days (Residential) • To explain the relationship between effective time management and job performance. • To introduce and apply some simple analytical tools that will help to optimize the use of management time • To identify time wasters and take steps to reduce these to a minimum. • To develop an action plan that will help to improve participants work life. COURSE OBJECTIVE • Value of time management • Time-use analysis • Identifying time waster – personal, management, organizational and environmental. • Effective time management – tools and techniques COURSE OUTLINE • Lectures / notes • Presentation • Group discussion METODOLOGY • Executive • 25 person PARTICIPANTS

  30. COURSE COUNSELLING AS A MANAGEMENT SKILL CODE : MDC 14 DURATION : 3 days (Residential) • To identify and develop one’s strengths/weaknesses. • To explain the relationship between counseling and excellence in organization. • To expose the concepts and techniques in designing a counseling program.. • To introduce basic techniques in counseling for human resources management. COURSE OBJECTIVE • Principles and purpose of counseling • Attributes of an effective counseling • Processes and dynamics of counseling • Ethics of counseling • Effective counseling – approaches and strategies COURSE OUTLINE • Lectures / notes • Activity-based • Case studies • Presentation • Group discussion • Clinic / project METODOLOGY • Managers, executive and supervisors • 25 person PARTICIPANTS

  31. COURSE LEADERSHIP AND HUMAN RELATIONS FOR MANAGERS CODE : MDC 15 DURATION : 3 days (Residential) • To identify and develop one’s strengths/ weaknesses. • To identify the most appropriate leadership style that can be used in specific management situation. • To recognize individual differences of the employees and ways of interacting with them • To apply the various leadership styles and specific principles of human relations in handling people in organization. COURSE OBJECTIVE • Introduction to leadership • Leadership styles of leaders and maturity of followers. • Understanding human differences • Formation and development of attitudes • Principles of effective human relations COURSE OUTLINE • Lectures/notes • Presentation & Group discussion • Activity based • Action plan METODOLOGY • Managers • 25 person PARTICIPANTS

  32. COURSE IDENTIFYING AND RESOLVING ORGANIZATIONAL CONFLICTS CODE : MDC 16 DURATION : 2 days (Non-residential) • To understand the nature and sources of conflicts in organization • To learn the right ways of perceiving conflicts • To develop skills in resolving organizational conflicts. COURSE OBJECTIVE • Theories on organizational conflicts • Positive and negative conflicts • Internal and external factors affecting conflicts in organization • Managing conflicts COURSE OUTLINE • Lectures / notes • Case studies • Presentation • Group discussion METODOLOGY • Managers. executives and supervisors • 25 person PARTICIPANTS

  33. COURSE HANDLING NOW-PERFORMING EMPLOYEES CODE : MDC 17 DURATION : 2 days (Non-residential) • To identify the non-performing employees in organization • To instill positive attitudes in non-performers • To discover some specific methodologies to optimize employees capabilities COURSE OBJECTIVE • Mediocrity syndrome among employees • Methods of sizing up the non-performers • How to deal with non-performers • Converting non-performers into high achievers COURSE OUTLINE • Lectures / notes • Case studies • Presentation • Group discussion METODOLOGY • Managers. executives and supervisors • 25 person PARTICIPANTS

  34. COURSE MANAGING STRESS CODE : MDC 18 DURATION : 2 days (Non-residential) • To discover one’s stress level root. • To understand the causes of stress. • To understand the dynamics of stress. • To develop new strategies to cope with and win over conflict situations between self, work and systems. COURSE OBJECTIVE • Personality test /stress level test • Organizational problem causes leading to burn-out • Organizational stressors and their demotivating effects • Stress factors • Holistic approach to managing stress COURSE OUTLINE • Lectures / notes • Case studies • Presentation • Group discussion METODOLOGY • Managers. executives and supervisors • 25 person PARTICIPANTS

  35. COURSE BUILDING INTERPERSONAL SKILLS THROUGH EFFECTIVE COMMUNICATION CODE : MDC 19 DURATION : 1 days (Non-residential) • To identify and develop one’s strength and weaknesses. • To increase awareness of the nature and importance of effective communication • To improve communication techniques and skills in order to enhance interpersonal relationship. • To reduce organizational problems resulting from poor communication techniques • To identify systematic approaches to communication COURSE OBJECTIVE • Personality test • Barriers to communication – from receiver and sender view-points • How to improve communication effectiveness through practicing effective empathy and planning • Developing dynamism as a communicator • Evaluating results of communication COURSE OUTLINE • Lectures / notes • Activity-based • Case studies • Presentation • Group discussion METODOLOGY • Non-executives • 25 person PARTICIPANTS

  36. COURSE FINANCE MANAGEMENT FOR BUSINESS MANAGERS CODE : MDC 20 DURATION : 3 days (Non-residential) • To overview the financial statement and understand its relationship with business performance. • To analyze problems and make critical decisions which is closely linked to access and understanding the key financial data. • To use financial information in managerial decision making. COURSE OBJECTIVE • Introduction to financial management and related disciplines. • Assumptions underlying financial statements • Interpretations of financial statements • Financial and Non Financial Indicators Of Performance • Cost management and profit planning COURSE OUTLINE • Lectures / notes • Case studies • Group work • Group discussion METODOLOGY • Non-executives • 25 person PARTICIPANTS

  37. COURSE ENGLISH BUSINESS COMMUNICATION BRING OUT THE BEST IN YOU (BOTBIY) AN EFFECTIVE PRESENTATION CODE : MDC 21 DURATION : 3 days (Non-residential) • To help participants to overcome nervousness when giving presentations by being thoroughly prepared. • For gain the opportunity to deliver presentations and get the chance to view and give feedback on their performance. • To look forward to being more confident when delivering presentations and the pronunciation. COURSE OBJECTIVE • Looking at good and bad presentations. • What makes a good presentation • Pronunciation skills • Techniques to overcome nervousness • The mental you • The visual you • The verbal you • Organizing the presentations I • English for presentations • Organizing the presentation II • Content • Three mini presentations. • (The course outlines will correspond with the immediate needs of the organization. These needs shall be identified upon completion of a thorough language needs analysis to be conducted before the course commences.) COURSE OUTLINE • Lectures / notes • Case studies • Group work • Group discussion • (The program frequency is prior to further discussion) METODOLOGY • Non-executives • 16 person PARTICIPANTS

  38. COURSE ENGLISH BUSINESS COMMUNICATION EFFECTIVE WRITING INTERMEDIATE LEVEL OF PROFICIENCY CODE : MDC 22 DURATION : 12 days (Non-residential) • To look forward to writing easier to understand and stylistically better letters and reports COURSE OBJECTIVE • Looking at samples of good and bad letters • The writing process • Guidelines for effective writing • Grammar and writing style • (The course outlines will correspond with the immediate needs of the organization. These needs shall be identified upon completion of a thorough language needs analysis to be conducted before the course commences.) COURSE OUTLINE • Lectures / notes • Group work • Group discussion • (The program frequency is prior to further discussion) METODOLOGY • Non-executives • 14 person PARTICIPANTS

  39. COURSE ENGLISH BUSINESS COMMUNICATION GRAMMAR AT WORK (G.A.W) CODE : MDC 23 DURATION : 5 days (Non-residential) • To have a good grasp of the language in order to write corporate documents. • To improve participants fundamental of the language. • To overcome with the language in order to reduce performance in corporate writing. COURSE OBJECTIVE • Basic word groups • Tense and meanings • Articles • Verb patterns • Modals and their meanings • Passives • (The course outlines will correspond with the immediate needs of the organization. These needs shall be identified upon completion of a thorough language needs analysis to be conducted before the course commences.) COURSE OUTLINE • Lectures / notes • Group work • Group discussion • (The program frequency is prior to further discussion) METODOLOGY • Non-executives • 15 person PARTICIPANTS

  40. COURSE ENGLISH BUSINESS COMMUNICATION USEFUL EVERYDAY COMMUNICATION FOR SUPPORT STAFF CODE : MDC 24 DURATION : 5 days (Non-residential) • To improve the speaking skills in the office. • To expose the important language function that are frequency used in the office. COURSE OBJECTIVE • Understanding and responding to requests • Giving information about the department/organization. • Understanding, taking messages and relaying messages. • Handling complaints. • Giving directions. • (The course outlines will correspond with the immediate needs of the organization. These needs shall be identified upon completion of a thorough language needs analysis to be conducted before the course commences.) COURSE OUTLINE • Lectures / notes • Group work • Group discussion • (The program frequency is prior to further discussion) METODOLOGY • Non-executives • 15 person PARTICIPANTS

  41. COURSE EMPLOYMENT LAW, DISCIPLINARY PROCEDURE AND DOMESTIC INQUIRY CODE : MDC 25 DURATION : 4 days (Non-residential) • To examine and understand the terms of the Employment Contract. • To understand the implications of the various terms in the Letter of Appointment. • To understand and apply the procedures in handling discipline. • To understand the conduct of Domestic Inquiries. • To know the appeal procedures applicable in dismissal cases. COURSE OBJECTIVE • The Employment Contract – The employment Act 1955. • The Letter of Appointment • Disciplinary problems at the work place – incompetence, conflicts and absenteeism. • Disciplinary procedures – procedure, methods, evaluation, documentation, misconduct, investigation. • Domestic Inquiry – procedure, documentation, defense, natural justice, investigation, punishment. COURSE OUTLINE • Lectures / notes • Group work • Group discussion METODOLOGY • Non-executives • 20 - 25 person PARTICIPANTS

  42. KURSUS PERLAKSANAAN OSH ACT 1994 AND REGULATION 1996 KOD : MDC 26 TEMPOH : 4 hari (‘non-residential’) • Memahami konsep dan keperluan perlaksanaan OSHA 94 dalam meningkatkan produktiviti dan pengeluaran. • Mengenalpasti kelemahan dan permasalahan tempat kerja dalam melaksanakan OSHA 94 • Memahami kaedah menubuhkan OSHCO, tugas dan tanggungjawab kepada setiap ahli komiti dalam perlaksanaan OSHA 94. • Mengenalpasti plan tindakan proaktif untuk dilaksanakan dalam tempoh terdekat. OBJEKTIF KURSUS • OSHA – Kepentingan dan peranan OSHA 94 • Tugas dan tanggungjawab majikan, pekerja, kontraktor dan pengguna. • Seksyen-seksyen penting dalam akta • Langkah-langkah memastikan OSHA dilaksanakan di tempat kerja. • Faktor yang membantu kemalangan dan kawalan ke atas ‘hazard’ serta risiko kecederaan. • Peranan, tugas dan tanggungjawab bahagian senggaraan dan pengurusan. • Penubuhan OSHCO – peranan dan tanggungjawab. • Perlaksanaan OSHCO RANGKA KURSUS • ‘Kuliah dan ceramah • Latihan dan perbincangan kumpulan • Perbincangan / ulasan • Assignment • Peperiksaan / ujian METODOLOGI • Eksekutif dan bukan eksekutif • 25 orang SASARAN PESERTA

  43. ADVANCED CORPORATE MANAGEMENT COURSES • Designing For High Performance Organization • Effective Corporate Planning And Strategic Management • Strategic Marketing • Corporate Business – Shaping The Corporate Future • Benchmarking For Best Practice – With hands-on applications and case studies from leading organizations

  44. COURSE DESIGNING FOR HIGH PERFORMANCE ORGANIZATION CODE : ACMC 01 DURATION : 3 days (Residential) • To expose the dynamics involved in attaining the status of High Performance Organization (HPO). • To discuss critical issues relevant to HPO • To emphasize the important of having a mission and vision in commissioning HPO COURSE OBJECTIVE • Understanding how an organization functions. • Organizational Performance Model (OP Model) – variance, evaluation and structuring. • The management of change in organizational culture. • Culture aspects of HPO and critical issues in managing the change. COURSE OUTLINE • Lectures / notes • Case studies • Presentation • Group discussion • Action plan METODOLOGY • Senior Managers and Corporate Planners • 15 person PARTICIPANTS

  45. COURSE EFFECTIVE CORPORATE PLANNING AND STRATEGIC MANAGEMENT CODE : ACMC 02 DURATION : 3 days (Residential) • To develop management perspective in a variety of strategic situations. • To create visionary corporate citizens who are objective-oriented as opposed to activity-oriented. • To distinguish between business and corporate level capabilities and activities COURSE OBJECTIVE • Strategic management processes – strategic analysis, strategic formulation and strategic implementation • Corporate strategic environmental analysis • Analysis of value, power and expectation within an organization • Establishing the corporate distinctive competence, competitive advantage and corporate objective. • The importance of positive corporate culture in corporate planning, control and review. COURSE OUTLINE • Lectures / notes • Case studies • Presentation • Group discussion • Action plan METODOLOGY • Senior Managers and Corporate Planners • 15 person PARTICIPANTS

  46. COURSE STRATEGIC MARKETING CODE : ACMC 03 DURATION : 3 days (Residential) • To provide participants with an effective mechanisms for integrating marketing theory and practices. • To explore strategic marketing at all level of organization. • To provide guidelines for interface and decision procedures at each level COURSE OBJECTIVE • A cross-section of strategic marketing situations. • Understanding marketing management • Analyzing marketing opportunities • Market research and segmentations • Designing marketing strategies • Organizing, implementing and controlling marketing effort. COURSE OUTLINE • Lectures / notes • Case studies • Presentation • Group discussion • Action plan METODOLOGY • Marketing executives and supervisors • 15 person PARTICIPANTS

  47. COURSE CORPORATE OUTING SHAPING THE CORPORATE FUTURE CODE : ACMC 04 DURATION : 3 days (Residential) • To provide a clear, well-understood vision and direction of the organization. • To create culture that support trust, truth and accountability among the employee. • To introduce a good benchmarking skills towards market competitiveness • To produce an action-plan for a cross-functional an d cross-group networks. COURSE OBJECTIVE • Success Model Planning • Critical Success Factors of the business • Organization’s strategic vision & mission • Analysis Action Impact Management (AIM) tools. • Improving strategic decisions • Performance measures • Balanced Scorecard • What’s next? COURSE OUTLINE • Lectures / notes • Case studies • Presentation • Group discussion • Action plan METODOLOGY • Senior managers • 15 person PARTICIPANTS

  48. COURSE BENCHMARKING FOR BEST PRACTICE WITH HAND-ON APPLICATIONS AND CASE STUDIES FROM LEADING ORGANISATIONS CODE : ACMC 05 DURATION : 4 days (Residential) • To provide a detailed understanding on benchmarking for best practices. • To equip participants with tools of benchmarking • To understand data collection and analysis of benchmarking information • To develop a clear understanding on Performance Measurement and Process Mapping • To highlight critical factors in benchmarking • To show the common pitfalls and how to avoid them. • To present case studies from leading organizations world wide with particular focus on service and mail delivery. COURSE OBJECTIVE • Benchmarking and Tool Quality • The impact of benchmarking on your organization. • Benchmarking – The Process • Common pitfall in benchmarking • Benchmarking and performance myths • The benchmarking exchange COURSE OUTLINE • Group Dynamics • Role Play • Video Presentation • Group Case Study METODOLOGY • Senior managers, managers. • 15 person PARTICIPANTS

  49. COMPUTER COURSES (Microsoft Office) • Microsoft Word • Microsoft Word : Basic (Module 1) • Microsoft Word : Intermediate (Module 2) • Microsoft Word : Advance (Module 3 & Module 4) • Microsoft Excel • Microsoft Excel: Basic (Module 1) • Microsoft Excel : Intermediate (Module 2) • Microsoft Excel : Advance (Module 3 & Module 4) • Microsoft PowerPoint • Microsoft PowerPoint : Basic (Module 1) • Microsoft PowerPoint : Intermediate (Module 2) • Microsoft PowerPoint : Advance (Module 3 & Module 4) • Microsoft Access • Microsoft Access : Basic (Module 1) • Microsoft Access : Intermediate (Module 2) • Microsoft Access : Advance (Module 3 & Module 4)

  50. COURSE MICROSOFT OFFICE (Word, Excel, PowerPoint and Access) • To introduce the importance of Microsoft Office programs in daily office job. • To provide skills and techniques of using Microsoft Word, Excel, PowerPoint and Access. • Toprovide skills on how to produce a good report / document by using the applications of Microsoft Office. • To familiarize the Microsoft Office programs efficiently. COURSE OBJECTIVES Please refer to the module as attached COURSE OUTLINE • Lectures / notes • Hands on • Self test • Exercises • Presentation • Project METODOLOGY • Executives / Non-executives • 25 person PARTICIPANTS

More Related