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Quality…(like Beauty) …

Quality…(like Beauty) …. Is (often) in the Eye of the Beholder. Outline The Belief The Divergent Thinking The Argument … for a new Approach Historical Anecdotes Support new thinking What do our children say? Tagging – Qualities unspoken when selected

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Quality…(like Beauty) …

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  1. Quality…(like Beauty) … Is (often) in the Eye of the Beholder Prepared by Myrna E. Miller

  2. Outline • The Belief • The Divergent Thinking • The Argument … for a new Approach • Historical Anecdotes Support new thinking • What do our children say? • Tagging – Qualities unspoken when selected • Twelve Quality Markers that live outside Project • Practical Application: Review of Project Failure • The Take Away • Conclusion Prepared by Myrna E. Miller

  3. The Belief: Many believe quality is intrinsic to the product, person, place, project or program… and that Quality moves around as an object moves from one place to another…. Prepared by Myrna E. Miller

  4. PMBOK subscribes to this notion - referring to quality in Quality Management as tangible units in requirements or standards for project or product that can … ‘PAC’ • Plan Quality, • Assure Quality • Control Quality Prepared by Myrna E. Miller

  5. The Divergence: This discussion offers a new perspective – a cataclysmic shift for the project manager or product designer: that Quality – like Beauty - is (often) in the Eye of the Beholder. Prepared by Myrna E. Miller

  6. Back to Basics ….Definition of quality - Webster Dictionary 1a: peculiar and essential character : NATUREher ethereal quality— Gay Talese b: an inherent feature : PROPERTYhad a quality of stridence, dissonance— Roald Dahl c: CAPACITY, ROLEin the quality of reader and companion— Joseph Conrad 2a: degree of excellence : GRADEthe quality of competing air service— Current Biography b: superiority in kind merchandise of quality 3a: social status : RANKb: ARISTOCRACY 4a: a distinguishing attribute :CHARACTERISTICpossesses many fine qualities barchaic: an acquired skill : ACCOMPLISHMENT 5: the character in a logical proposition of being affirmative or negative 6: vividness of hue 7a: TIMBRE b: the identifying character of a vowel sound determined chiefly by the resonance of the vocal chambers in uttering it 8: the attribute of an elementary sensation that makes it fundamentally unlike any other sensation Prepared by Myrna E. Miller

  7. A… Movie, book, vacation spot Good… Movie, great book, favorite vacation spot Humans Qualify Everything … Prepared by Myrna E. Miller

  8. The Argument : Humans qualify everything: a process to assign favorable or unfavorable quality markers to a favorite restaurant, a good beer, a vacation spot, a barber, book or baseball team Prepared by Myrna E. Miller

  9. Yes, History tells us more…Quality (or non-Quality) sometimes lurks outside: • Story 1: Christopher Columbus • Story 2: History of Digital Camera Story 3: The first ATM’s in USA Prepared by Myrna E. Miller

  10. Job evaluation? By children: • Wall Street Guru – daughter’s evaluation of his job No way! • World bank nominee – teenage son’s evaluation… “Dad it’s a setup…” • Favorite college intern – Not interested: “They don’t talk…” Prepared by Myrna E. Miller

  11. Quality in a person: ‘Tagging’ Let’s test our own Quality markers for a prospective project team member Prepared by Myrna E. Miller

  12. Tagging (unspoken) not found in RFP’s/Requirements Document nor Testing scripts. Requires Project team to look outside of project for quality markers for Persons, Project, Program, or Product…to fill-in Prepared by Myrna E. Miller

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  18. Summary: Survival skills for today’s Project Manager • Story Board: Construction Project Manager building homes in Florida: • Flexibility and stakeholder preferences registered at every turn – • Creates Transparency, visibility along the way – • Changes are embraced not resisted as scope creep • Can change original request at certain intervals, with confirmation to proceed Prepared by Myrna E. Miller

  19. Summary (Continued) • Recognizes, alignment and involvement with ultimate stakeholder – the home owner • This ultimate stakeholder –-along with local inspection, engineering, plumbing and architectural teams - will determine Project Quality Prepared by Myrna E. Miller

  20. Conclusion • True Project Leadership must be aware of Quality dynamics that operate outside of project framework • PM can harness surprises in Risk, Cost, Quality, Stakeholder plans • Most importantly, can find treasures hidden in quality markers outside of project boundaries Prepared by Myrna E. Miller

  21. The Takeaway: Continuing the Conversation … and further reading “…Modern quality management and project management are complementary. They both emphasize customer satisfaction and the underlying belief that quality leads to customer satisfaction..” By Tim McClintock April 10, 2017 https://www.globalknowledge.com/blog/2017/04/10/what-is-project-quality-management/ Prepared by Myrna E. Miller

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