1 / 12

Intercultural communication

Intercultural communication. Cross-cultural management issues in contemporary Social and Healthcare Services Mari Kokkonen 23.5.2016. Finnish people waiting for a bus …. Definition of INTERCULTURAL COMMUNICATION.

frederick
Download Presentation

Intercultural communication

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Interculturalcommunication Cross-cultural management issues in contemporary Social and Healthcare Services Mari Kokkonen 23.5.2016

  2. Finnishpeoplewaiting for a bus… Mari Kokkonen

  3. Definition of INTERCULTURAL COMMUNICATION Intercultural communication refers to exchanging information between people from different cultures Cultural Field Sender Cultural Field Receiver Channel MESSAGE MESSAGE • ”Communication is the act of transmitting messages, including information about the nature of the relationship, to another person who interprets these messages and gives them meaning” Berlo 1960 • Communication process involves • the meaning that is to be transmitted, • the sender of the message, • a channel through which the message is transmitted • the receiver of the message Mari Kokkonen

  4. Interculturalcommunication is moredemanding, because.. • Culturallydifferentindividualshavelesscommoninformation and groundingdue to theirdifferences in theirfields of expertise • Culturalfields: • Refer to elements of a person’sbackground • Education , values, attitudes • Theparticularfilterthroughwhichthemessagespasscanlead to incomprehension of messages • Distortions and misunderstandings • Potential for inaccurate and incompleteinformation, even a totaldisruption of communication • Can lead to misunderstandthegoal and interests of eachother Mari Kokkonen

  5. Mari Kokkonen Verbalcommunication • Language: themostobviousconsideration in interculturalcommunication • Symboliccode of communicationconsisting of a set of soundswithunderstoodmeanings and set of rules for constructingmessages • Using secondlanguage: • Causescognitivestrain and is exhausting • Fluency of secondlanguage is seen as competent in otherrespects • Modificationbyfirst-languagespeakers (slowingtheirspeech and reducingsentencecomplexity) • Can beperceived as patronizing and mightnotbewellreceived • Pretend to understand in order to avoidembarrassmentorappearcompetent

  6. Verbalcommunication: • Communicationstyles: • Presentthevalues and normsthatpeoplehavefromtheircultures • Oftenrelated to orientation of individualism and collectivism • How language is used for communication? • High-contextstyle: • verylittle is in coded, explicit, transmittedpart of themessage • Implicit, wordsconveyonly a smallpart of themessage • Low-contextstyle: • Themass of themessage is vested in theexplicitcode – wordsspoken • Directness: theextent to whichcommunicatorsget to thepoint • Silence-tolerance • Use of praise and response to praise • Use of slang and jargon • Euphemisms, idioms, proverbs Mari Kokkonen

  7. Nonverbalcommunication Conveyimportantmessages and areproducedmoreautomaticallythanwords Bodymovements and gestures, touching, facialexpressions, and facialgazing, tone of voice, spaceusage, eyecontact Three aspects in nonverbalcommunication: Nonverbalcommunication is unconscious One shouldbeaware of theimpact of nonverbalcommucation on others Meaningassigned for nonverbalexpressiondiffers per culture Within a culture, 70 % of communication is nonverbal In interculturalencountering, nonverbal is evenmoreimportant Mari Kokkonen

  8. Anyquestions?

  9. Literature • Aycan, Z., Kanungo, R. & Mendonca, M. 2014. Organization and management in cross-cultural context. London: Sage • Berlo, D.K. 1960. The process of communication. New York: Holt, Rinehart & Winston • Browaeys, M-J. & Price, R. 2015. Understanding cross-cultural management. Harlow: Pearson • Garten, F. 2015. The international manager. A guide for communication, cooperating and negotiating with worldwide colleagues. Baca Raton: CRC Press • Hofstede, G. 1980. Culture’s consequences: International differences in work related values. Beverly Hills: Sage • Thomas, D. & Peterson, M. 2015. Cross-cultural management. Essential concepts. London: Sage FinnishNightmares - http://finnishnightmares.blogspot.fi

More Related