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Developing ‘Virtual Communities’ within CAMHS services

Developing ‘Virtual Communities’ within CAMHS services. Mark Johnson – Director of Informatics – Mental Health Strategies Atif Ali – Project Manager, Greater Manchester CAMHS Joint Commissioning Team. Greater Manchester CAMHS Community. Characteristics. Wide geographical spread

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Developing ‘Virtual Communities’ within CAMHS services

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  1. Developing ‘Virtual Communities’ within CAMHS services Mark Johnson – Director of Informatics – Mental Health Strategies Atif Ali – Project Manager, Greater Manchester CAMHS Joint Commissioning Team

  2. Greater Manchester CAMHS Community

  3. Characteristics • Wide geographical spread • Multi-agency • Wide range of access to technology • Multi-disciplinary • Multiple range of interest areas

  4. Secure areas Easily accessible Discussion forum Document library Shared contact lists Shared ‘service development’ – projects Planning tools Enhanced communication Relatively cheap Identified community needs

  5. Multi-agency/disciplinary https (128bit encryption) Runs on any WWW and NWW platform (browser) Discussion forum Shared ‘drive’ Shared contacts Transparent and visible Very simple to use Shared project management Very cost effective Managed ‘Virtual Community’ solution

  6. Implementation -OITIM (Synder-Halpen 2001)

  7. Need for practical support Pivotal role in building links Efficiency is the key keeping everyone updated Communication = Success Meetings without the venue Spreading the Good word Admin / Management

  8. Mind the GAP Promote Learning Sharing good practice Building a CAMHS knowledge base Varying range of It equipment Knowledge & Skill levels Inputting extra resources Training & development needs Processes / Resources

  9. Developed alongside clinical network Multidisciplinary User led Builds upon local developments National agenda (NSF’s) CAMHS identity with host service Regional necessity to enhance collaboration / communication Values / Knowledge

  10. Varied range of IT skills Professional boundaries Initial Scepticism Competing priorities Operationalise community processes Increased access to WWW NHS and Social Care Firewalls Use of community outside normal work environment Software reporting Software supplier End Users / Technology

  11. Staff Handbooks Staff Process Guides

  12. Front Screen Shared documents

  13. Shared contacts Discussion Board

  14. Issues and Inbox Project Planning

  15. Questions?

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