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Effective and automated handling of end user requests in Danish National Union catalogue 10th IFLA ILDS Conference 2007 Singapore, 29th – 31st October 2007. Anders-Henrik Petersen & Rikke Lose Danish Bibliographic Centre (DBC) ahp@dbc.dk rlo@dbc.dk . Denmark – Northern Europe.
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Effective and automated handling of end user requests in Danish National Union catalogue 10th IFLA ILDS Conference 2007Singapore, 29th – 31st October 2007 Anders-Henrik Petersen & Rikke LoseDanish Bibliographic Centre (DBC)ahp@dbc.dk rlo@dbc.dk
Denmark – Northern Europe Inhabitants: 5.4 mio. National libraries: 2University and research libraries: 186Public libraries: 98
For the Danish population Content: Danish national bibliography + holdings of Danish Libraries User interface: simple and easy – for the general public – English version Loan requests are sent to the library used by the end-user http://bibliotek.dk For library professionals Content: as bibliotek.dk plus records from Library of Congress, BNB, ISSN etc. – for reuse and verification User interface for the professionals Loan requests: inter library loans (ILL) DanBibbibliotek.dk
And this could be done automatically! Why automate?Manual handling of bibliotek.dk requests
Why automate? Benefits: • Less manual work • Better turnaround time • Better service to end users
Automate what? Let the ILL-server (and not the staff): • Find the libraries that have the item • Find the library that delivers first, within the time limit specified by the end user • Turn the loan request into an ILL-request to the lending library • And – the end user is not involved in the ILL-process!
<?xml version="1.0" encoding="ISO-8859-1"?> <ill5:ILL-APDU xmlns:ill5="http://www.loc.gov/z3950/agency/defns/ill5" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.loc.gov/z3950/agency/defns/ill5 http://www.danbib.dk/docs/z-bestil/illv5.xsd"> <ill5:ILL-Request-1 protocol-version-num="2" requester-note="*TEST* smides ud *TEST* ekspederes ikke *TEST*" forward-flag="false" place-on-hold="1"> <transaction-id transaction-group-qualifier="" transaction-qualifier="102150" /> <service-date-time> <date-time-of-this-service date="2005-08-26" time="13:36:45"/> </service-date-time> <requester-id> <person-or-institution-symbol> <institution-symbol>DK-870970</institution-symbol> </person-or-institution-symbol> </requester-id> <responder-id> <person-or-institution-symbol> <institution-symbol>DK-762100</institution-symbol> </person-or-institution-symbol> </responder-id> <iLL-service-type>1</iLL-service-type> <search-type expiry-date="2006-02-26" expiry-flag="1"/> <item-id author="Rude, Jeppe" title="ISDN-bogen / Jeppe Rude" place-of-publication="Valby" publication-date="1991" iSBN="87-418-5933-2"> <held-medium-type/> <system-no>07197195</system-no> </item-id> </ill5:ILL-Request-1> </ill5:ILL-APDU> Some issues • Records covering different editions of same work • Type of material • Brand new titles • Local restrictions in ILL-Policy
Solving the edition problemFRBR-inspired display and ordering of records
Solving the policy issues • Mutual accept • requesting and responding libraries • Each requesting library specifies which libraries to send requests to (or all) • Each library specifies: • Automate or not for each material type • The title must be older than xxx days
Results so far Launched 8th May 2007 Status October 2007: • 104 libaries generate automated ILL-Requests (possible: 262) • 101 libaries receive automated ILL-Requests (possible: 160)
September 2007 • Requests from bibliotek.dk • Total number of requests: 97596 • Automated ILL-Requests: 48059 • Not automated requests: 41606 • Held by users library: 7931 • ”Automation ratio”: • 53,5 % 48059*2/60 = 1600 hrs. of work saved
September 2007- public libraries Hvidovre Public Library • Total bibliotek.dk-requests: 940 • From this, automated requets: 602 • That is 64% Copenhagen Public Library • Total bibliotek.dk-requests: 9491 • From this, automated requets: 5454 • That is 57%
Further development (2008) Most important: • A new option: only automate the request if the material is on shelf in the responding library • A new option: automate requests for material held in the user’s library if it is not on shelf
Thank you ! Anders-Henrik Petersen & Rikke LoseDanish Bibliographic Centre (DBC)ahp@dbc.dk - rlo@dbc.dk http://www.dbc.dk - http://bibliotek.dk http://www.danbib.dk/index.php?doc=english