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Key Elements of a Quality Improvement Management Plan. Title I Quality Management Program Quality Learning Network Mental Health Providers May 17 th , 2004 Johanna Buck, Quality Consultant. QI Management Plan Learning Objectives.
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Key Elements of a Quality Improvement Management Plan Title I Quality Management Program Quality Learning Network Mental Health Providers May 17th, 2004 Johanna Buck, Quality Consultant
QI Management PlanLearning Objectives • To understand the purpose and primary elements of a quality improvement management plan • To be able to begin a draft of a quality improvement management plan
QI Management PlanElements • Quality Statement • Quality Improvement Infrastructure • Annual Quality Goals • Staff Involvement • Consumer Involvement • Evaluation
QI Management PlanElements • Quality Statement • Describes the purpose of the HIV quality program, e.g. “to provide the highest quality mental health care to HIV positive patients in the Westchester, NY area”.
QI Management PlanElements • Quality Improvement Infrastructure • Describes how the quality program is staffed and structured in order to get the work done. • Leadership – who is ultimately responsible? Typically a Quality Committee. • Membership – who participates routinely • Meeting structure – when, where, system for documentation
QI Management PlanElements • Annual Quality Goals • The “real” work is completed during QI projects and the plan should provide the following information about the yearly projects: • Annual quality goals – select one or more areas for improvement • Quality improvement teams – identify staff • Performance measurement – how will data be collected and evaluated
QI Management PlanElements • Staff Involvement • All staff should be kept informed of quality initiatives. • Communication – meetings, bulletin board, newsletters, reports to internal/external groups • Education – how is quality training provided – manuals, workshops.
QI Management PlanElements • Consumer Involvement • Strategies to involve consumers in quality should be identified.
QI Management PlanElements • Evaluation • A process for evaluating and making changes to the quality program should be described. • Quality projects – make sure that process for selecting and conducting projects that are worthwhile is working and that improvements are sustainable • Quality improvement plan- did the plan provide the vision and organization to get the work done?
