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ANGEN UPDATE

ANGEN UPDATE. Partners . Alabama Wireless Board Grant Administrator for A-DHS Center for Advanced Technologies Project Management Coordination with PSAPs and other Partners Testing and Training Coordination. partners. Alabama Supercomputer Authority (ASA) Backbone network between ACCRFs

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ANGEN UPDATE

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  1. ANGEN UPDATE ANGEN - 2013 Gulf Coast Conference

  2. Partners • Alabama Wireless Board • Grant Administrator for A-DHS • Center for Advanced Technologies • Project Management • Coordination with PSAPs and other Partners • Testing and Training Coordination ANGEN - 2013 Gulf Coast Conference

  3. partners • Alabama Supercomputer Authority (ASA) • Backbone network between ACCRFs • End point connections to PSAPs • 24x7x365 Network Monitoring and Trouble Desk • inetwork • Core Call Routing Functions • ALI Database (LIS) • Map database • System Admin Interface ANGEN - 2013 Gulf Coast Conference

  4. Randy fulmer • March 25, 2012 ANGEN - 2013 Gulf Coast Conference

  5. Partners • Wireless Carriers • Re-route 9-1-1 calls to ANGEN • Assist with testing • Trouble resolution and ESRK management • Selective Router Operators • AT&T - 5 • CenturyLinc – 2 • Accept consolidated traffic from ANGEN • Send to PSAP on existing trunks ANGEN - 2013 Gulf Coast Conference

  6. Where are we now? • Equipment is Installed • ACCRFs – Alabama Core Call Routing Facility • Huntsville & Montgomery • Testing to Begin Soon • Wireless Carriers – sending Calls to ANGEN • PSAP Equipment – SIP Calls from ANGEN • Training – Underway • Additional Classes when needed • GIS, MSAG, ANGEN - 2013 Gulf Coast Conference

  7. Next Steps • ANGEN Phase I • Convert Wireless Carriers to ANGEN • Route Calls from ANGEN to Selective Routers • Not much changes for Call Takers • Begin installing IP Connections to PSAPs • ANGEN Phase II • Finish installing IP Connections • Begin routing calls via IP to PSAPs • Get additional data – confidence & accuracy • Begin converting VoIP Carriers ANGEN - 2013 Gulf Coast Conference

  8. Testing & Implementation This will be done per Carrier • Network • Prove call routing in a lab environment • PSAP • Have a few PSAPs accept test calls • Move Live 9-1-1 calls to selected PSAPs • Move Live Calls to All PSAPs • Probably make at least one or two test calls to all PSAPs after a carrier converts ANGEN - 2013 Gulf Coast Conference

  9. AsaAlabama Supercomputer Authority Ray JacobyNetwork Support Manager Rick BagwellNetwork Operations Manager ANGEN - 2013 Gulf Coast Conference

  10. ASA ANGEN Backbone Network (AREN) Nashville 10G 10G Huntsville iNetwork ACCRF 10G Dallas 10G 10G Atlanta Birmingham 10G 10G 10G Montgomery iNetwork ACCRF 10G Mobile AREN Core Routers Serving Clients ANGEN - 2013 Gulf Coast Conference

  11. ANGEN Connection To PSAP iNetwork ACCRF AT&T or Other Ethernet Service Provider 2M VPN 1G Trunk 10M ASA IP Network (AREN) To PSAP LAN PSAP ANGEN - 2013 Gulf Coast Conference

  12. ANGEN Redundant Connection To PSAP Primary Ethernet Service Provider 1G Trunk 10M iNetwork ACCRF AREN To LAN Port 1G Trunk 10M Secondary Ethernet Service Provider PSAP ANGEN - 2013 Gulf Coast Conference

  13. ASA Managed and Ethernet Service Provider On-Site Equipment 1U Cisco 2901 Router 1U Cisco ASA 5505 Firewall Typical Metro E Network Interface Device (NID) (AT&T Shown) 1U Canoga Perkins 9145 ANGEN - 2013 Gulf Coast Conference

  14. ANGEN 10M Transport Can Accommodate Additional Services AT&T or Other Ethernet Service Provider 10M Transport Up To 8M Other IP Services (Internet, Video, IP Radio, etc.) 2M ANGEN VPN ANGEN - 2013 Gulf Coast Conference

  15. IMPLEMENTATION CONSIDERATIONS • CONDUIT ACCESS TO PSAP? (IF REQUIRED) • 2U RACKSPACE FOR ASA EQUIPMENT • 1U RACKSPACE FOR TELCO VENDOR TERMINATING EQPT ANGEN - 2013 Gulf Coast Conference

  16. PSAP EXPECTATIONS DURING IMPLEMENTATION? ANGEN - 2013 Gulf Coast Conference

  17. inetwork Ray PaddockVice President, Emergency Product Portfolio ANGEN - 2013 Gulf Coast Conference

  18. ANGEN Call Routing Gulf Coast NENA October 15, 16

  19. Operations Team Mary Tuten SVP Operations Denver, CO Lindsey Carr Customer Experience Lead and Trainer Denver, CO Fondra Marshall PSAP Liaison Denver, CO Gary Fowler Director, NOC Denver, CO Murali Medikonda Director, Network Denver, CO

  20. Product Management, Architecture, & Implementation Team Ray Paddock VP, Emergency Services Portfolio Denver, CO Jason Shugart Director, and Lead Architect Denver, CO Duke Kaczmarczyk Architect Denver, CO Jim Fleming In-State Project Manager Huntsville, AL Jay Slater Sr. Product Manger Denver, CO Larry Reeder Manager, SW Development Denver, CO

  21. Current Status – ACCRFs

  22. Current Status – ECD Training • Roles–based, just-in-time, efficiently delivered, using multiple delivery options • Modules • Introduction to inetwork and the ANGEN NG9-1-1 Dashboard • V1.0 delivered Monday • ANGEN NG9-1-1 Administrator Training • V1.0 delivered Tuesday • ANGEN NG9-1-1 User Training • MSAG Management • GIS Management

  23. Current Status – ECD Training

  24. Current Status – Wireless Carrier Interconnect • Technical planning with all 8 Carriers under way • Technical agreements (ESAs) being negotiated • Several immediate advantages to carriers • Financial – Reduced number of circuits • Options – SS7 or SIP • Several near-term advantages to 9-1-1 Authorities • Redundancy & diversity • Network integrity • Additional call diversion options

  25. Current Status – Interconnect with SRs • CenturyLink (2) • Purchasing off the tariff • Behind schedule but no problems anticipated • AT&T (5) • Orders placed, not accepted • Multiple paths to resolution being pursued • Behind schedule

  26. Carrier interconnect Wireless ? Alabama Core Call Routing Facility ACCRF x 2 (inetwork) VoIP / CLEC LECs TANDEMs PSAPs

  27. A little more detail AT&T SR 1 2 3 4 CenturyLink SR 1 5 2 Today Wireless ANGEN ACCRF Huntsville ? ACCRF Montgomery

  28. Interconnection Options ANGEN Legacy Interface SIP SS7 Wireless Carrier SIP Internet Protocol Interface SIP Native ANGEN Interface SIP SIP

  29. Interconnection Options ANGEN Legacy Interface SIP SS7 Wireless Carrier MSC 1 MSC 2 Internet Protocol Interface SIP MSC 3 SIP MSC 4 MSC 5 MSC 6 Native ANGEN Interface MSC 7 SIP MSC 8 SIP

  30. Interconnection Options ANGEN Legacy Interface SIP CAMA ILECs & CLECs Internet Protocol Interface SIP SIP Native ANGEN Interface SIP SIP

  31. Interconnection Options ANGEN Legacy Interface SIP VoIP Service Providers Internet Protocol Interface SIP SIP Native ANGEN Interface SIP SIP

  32. What can you be doing? • Provide information through surveys • John’s ECD/PSAP Survey • Get trained • Think about the assignment of roles • Watch for Online and self-paced course announcements • Provide feedback • Through John Ellison • Though structured feedback process • Have questions? Ask!

  33. What can you be doing? • Clean up your data • MSAGs • ECD boundaries • 4 Relevant sessions including GeoComm • 5 Vendors in the exhibit hall that have capabilities

  34. Questions?

  35. Timing Considerations • ANGEN to Tandems for 1 year or more • No rush to convert a PSAP • IF – PSAP is getting new equipment • Wait rather than spend $ to do it again • IF – PSAP is Moving • IF – Whatever affects a PSAP • New Equipment – Be sure to specify connection to ANGEN ANGEN - 2013 Gulf Coast Conference

  36. Voip carriers • Why would they to move to ANGEN? • Probably using SIP in their networks • Relatively inexpensive for them to move • Potential for nice cost savings • Easier to maintain • Higher reliability and redundancy • Improved customer service • Hope they will advertise their improved 9-1-1 service. ANGEN - 2013 Gulf Coast Conference

  37. Schools • Universities, JC’s & K-12 • Already connected to ANGEN (AREN) • Many using VoIP phone systems • Could connect directly to ANGEN for 9-1-1 • Add each extension to ALI / LIS • BIG improvement in 9-1-1 call handling • Good place for a Back-Up PSAP… • Already on the ASA network ANGEN - 2013 Gulf Coast Conference

  38. Angen phase iii • Wired Carriers – LEC and CLEC Convert • Selective Routers no longer needed • EXCEPT – if there are ECDs not using ANGEN • Many PSAPs will want a 2nd Connection • Still much less than existing 9-1-1 costs • Redundancy & diversity to the extent possible • How many PSAPs have 2 connections now? ANGEN - 2013 Gulf Coast Conference

  39. Msag and map data • Start with County and City Boundaries • Blend of Virtual Alabama and inetwork’s data • ALL ESRKs dropped in middle of PSAP Boundary • Update GIS • Roads & PSAP Boundaries • Address Points if available • Wireless Phase II calls route by Lat-Lon • When Lat-Lon is available - otherwise ESRK • Do not delay routing waiting on Phase II ANGEN - 2013 Gulf Coast Conference

  40. ANGEN Costs • Phase I & II • Network Install and Monthly = $0 (ZERO) • PSAPs may need work by your vendor • Cost will vary • How much equipment you need in Legacy • Phase III = Some Costs to ECDS • % of wired traffic • Not in stone – New 9-1-1 Board ANGEN - 2013 Gulf Coast Conference

  41. ANGEN PHASE III – ECD Cost • Example – 75% Wireless Traffic / 25% Wired • ANGEN Annual = $2 Million • Wired 25% = $500,000 divided by Population • ECD SizeAnnual Monthly • 10K ECD = $1,400 $117 • 25K ECD = $3,300 $275 • 50K ECD = $6,900 $575 • 100K ECD = $14,000 $1,167 ANGEN - 2013 Gulf Coast Conference

  42. questions / discussion • www.angen.org • Presentations from Conference • More Details • Announcements • Updates Announced via Email • Direct you to web site ANGEN - 2013 Gulf Coast Conference

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