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Travis Holland Holland Thomas & Associates Outreach Safety: Managing the Safety Challenges

Travis Holland Holland Thomas & Associates Outreach Safety: Managing the Safety Challenges of Aggression and Violence. www.hollandthomas.com.au. Number of incidents of aggression and/or violence during the last 30 days?. Aged Care? Disability? Family & Youth? Mental Health?.

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Travis Holland Holland Thomas & Associates Outreach Safety: Managing the Safety Challenges

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  1. Travis HollandHolland Thomas & AssociatesOutreach Safety: Managing the Safety Challenges of Aggression and Violence

  2. www.hollandthomas.com.au

  3. Number of incidents of aggression and/or violence during the last 30 days? • Aged Care? • Disability? • Family & Youth? • Mental Health? www.hollandthomas.com.au

  4. Number of incidents during last 30 days Aged Care Disability Family & Youth Mental Health www.hollandthomas.com.au

  5. What percentage of the time were these people the source of the aggression or violence? • Client • Colleague • Family member • Neighbour • Random member of the public • Worker from another organisation • Visitor

  6. Source of the aggression or violence Client Colleague Family member Neighbour Other Worker Random public Visitor www.hollandthomas.com.au

  7. How many times did incidents involve the following? www.hollandthomas.com.au

  8. FAST FACT … 1 1 in 3 respondents experienced some form of Bullying / Harassment / Verbal Abuse during the last 30 days www.hollandthomas.com.au

  9. FAST FACT … 2 57% of the incidents involving aggression and/or violence during the last 30 days resulted in the worker suffering a Psychological Injury The next largest category was 25% of incidents resulting in the worker suffering a Cut, Scratch, Bite or Bruising www.hollandthomas.com.au

  10. FAST FACT … 3 Just 3% think the number of incidents will decrease in a few years time www.hollandthomas.com.au

  11. FAST FACT … 4 44% felt Very Well Prepared to manage their safety in the future www.hollandthomas.com.au

  12. FAST FACT … 5 90% feel it is Very Important or Important to receive training www.hollandthomas.com.au

  13. FAST FACT … 6 36% have not received appropriate training within the last 2 years www.hollandthomas.com.au

  14. FAST FACT … 7 5% of respondents lost 1 or more days managing one incident during the last 30 days, not including time off work www.hollandthomas.com.au

  15. What was the assistance that is valued the most following an incident? www.hollandthomas.com.au

  16. 33% No Report Report – No Action WorkCover Claim Managed Internally Reporting of Incidents www.hollandthomas.com.au

  17. CLAIMS COST 100 Employees 1 Serious Incident $100,000 + ~ ~ www.hollandthomas.com.au

  18. Outcomes www.hollandthomas.com.au

  19. Legal And Moral Framework THE LAW • Duty of Care • Self Defence ORGANISATIONAL POLICY COMMUNITY EXPECTATIONS www.hollandthomas.com.au

  20. Legal And Moral Framework SELF DEFENCE A person may use force that is not excessive or extreme to take and maintain control of the situation where they are justified in the circumstances and there is no other reasonable option. www.hollandthomas.com.au

  21. Contingency Plans Emergency Response Plan Communication Plan www.hollandthomas.com.au

  22. Case Study You visit Mike for the first time to provide support. Mike, who has a dual diagnosis, begins pacing up and down the corridor and is becoming upset and angry. At one time he stands close behind you while you are seated at the table. Mike begins to mutter things under his breath and you are sensing that he is becoming more agitated. Mike then walks to the front door and locks it, before returning to his seat and proceeding to make threatening gestures towards you.

  23. The Aggressor Warning Signs Triggers Impairments www.hollandthomas.com.au

  24. Withdrawing When and why? Why not? www.hollandthomas.com.au

  25. Physical Evasion “To rise to the occasion is the exception. To fall to the level of yourtraining is the rule.” anon How can you be attacked? Adrenaline dump www.hollandthomas.com.au

  26. Self-Care www.hollandthomas.com.au

  27. Wellbeing • IncidentReporting IMPACT OF EFFECTIVE TRAINING • Rate of Occupational Violence • Costs www.hollandthomas.com.au

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  29. t: 1800 18 83 45 e: info@hollandthomas.com.au www.hollandthomas.com.au

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