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Supervisor / PM / Manager SOP

Supervisor / PM / Manager SOP. AM Standard Operating Procedure Checklists. A.M. Delivery Supervisor. Identify unscheduled absences Check MDCD status / assure connectivity-download Log into DOIS, minimize screen allow for auto-EOR download

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Supervisor / PM / Manager SOP

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  1. Supervisor / PM / Manager SOP AM Standard Operating Procedure Checklists Supervisor / PM / Manager SOP

  2. A.M. Delivery Supervisor • Identify unscheduled absences • Check MDCD status / assure connectivity-download • Log into DOIS, minimize screen allow for auto-EOR download • Record initial distribution of mail utilizing DCD & PCRS procedures • Ensure mail is color coded/National policy • Verify all available flats are staged at carrier cases (prior to 1st carrier reporting time) • Download DCD volume in DOIS / roll-in prior days curtailed • WEB ADVANCE – enter piece count in DOIS • Review workload based on initial volume and volume remaining in F4 operation Supervisor / PM / Manager SOP

  3. A.M. Delivery Supervisor • Adjust / assign route coverage • Review TACS clock ring error report / make corrections • Badge control completed • Group discussion accomplished • Observe vehicle observations • Ensure carriers case flats first • Log into TACS – print employee clock ring / tour deviation report • Record final volume using DCD / download into DOIS • Finalize workload / work hour assignment using DOIS WL/WH reports • Capture under time using pivot / standby – record in DOIS & ontracking sheet Supervisor / PM / Manager SOP

  4. A.M. Delivery Supervisor • Convey individual carrier expectations based on workload projections • Review PS Forms 3996 / document discuss and provide carrier instructions • Log into MYPO. Print customer hold, redelivery requests & service issues • Monitor workroom floor ensure proper carrier work habits, timely accountable mail receipt, safety, office SOP and breaks adhered to • Complete CSDRS and transmit • Review previous days reports, identify UA hours and address performance issues • Monitor carrier pull down and loading procedures, ensure carrier cases are clear of mail Supervisor / PM / Manager SOP

  5. Postmaster/Station-Branch Manager • Review carrier call offs • Log on to TACS, review supervisor reports • Log on to DOIS – assess volumes recorded / workload assignment • Monitor clerk / carrier activity • Discuss impact items for office (sick calls, volume, etc.) strategies for the day – w/supervisor • Discuss work hour/workload plan for day – w/supervisor • Review DOIS performance reports & address issues w/supervisor • Address labor/attendance issues Supervisor / PM / Manager SOP

  6. Postmaster/Station-Branch Manager • Communicate w/supervisor on MYPO issues • Monitor carrier standby time sheets • Review CSDRS-DOIS reports ( projected versus actual and UA OT) for feedback from supervisor • Review MSP report / scans on-time and scan % goals • Review AVUS vehicle summary & utilization report Supervisor / PM / Manager SOP

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