An integrated approach or Does it matter who does what?

1. An integrated approach orDoes it matter who does what? Jean Templeton Chief Executive St Basils

2. Homelessness: an experience or a process Passport or prison?

3. Social housing sector creates its own homelessness Leave alone...slap housing management Exclusion policies which don’t allow second chances neighbourhoods without young people Lack of support for vulnerable people What doesn’t work

5. Transitions Actions Individual needs assessment, action planning Support plan Results 6-18 months Greater confidence, life skills, college, training, work, building support networks Outcomes 2 to 4 years Moving on, effective support networks, tenancy sustainment Impacts 5 to 10 Years Getting on with their lives Achieving their potential

7. Accommodation Education, training & employment Mental and physical health Drugs and alcohol Finance, benefits and debt Children, families and relationships Attitudes, thinking and behaviour Safer, stronger communities Lessons from NOMS

8. Active customers need active not passive services

9. Young People as experts

10. Community intelligence and Trust is important Perceptions have impact and best not to get hung up about it Family, community, neighbourhood centred approach has advantages Choose whoever is best placed to deliver Home Options – What the evaluation told us

11. Plan, plan, plan…not panic, panic, panic! Look at our customers’ emerging needs – current and future Lettings policies which recognise natural support networks Effective, bespoke housing management Access the best support providers for vulnerable tenants ‘Design out homelessness’ – create people pathways not just product pathways Consider young people’s housing requirements as ‘general needs’ not ‘special needs’ What do we need to do?

12. That working together can deliver better results in some cases That it’s important to focus on the outcomes for people and then work back to the activities required That organisations have limited resources for working together so that it needs to be focused That evidence from successful partnerships will help to persuade reluctant partners that getting involved is worthwhile That sub-regional partnerships can use each other’s learning and work to fast track developments Lessons from the W. Midlands regional homelessness strategy