1 / 13

meeting information needs through instant messaging

meeting information needs through instant messaging. an LCoNZ initiative. project process software options toolkit demonstration future. Project process. LCoNZ libraries Otago University Victoria University of Wellington Waikato University Auckland University of Technology.

gabby
Download Presentation

meeting information needs through instant messaging

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. meeting information needs through instant messaging an LCoNZ initiative

  2. project process • software options • toolkit demonstration • future

  3. Project process LCoNZ libraries • Otago University • Victoria University of Wellington • Waikato University • Auckland University of Technology

  4. software options • what can we have? • proprietary software • instant messaging • what do we want? • ease of use for our customers • ability to collaborate across team / library branches / LCoNZ libraries • ease of use for library staff • few technical requirements/limitations

  5. proprietary software concept • service connects to a web browser based application allowing multiple staff members to monitor a "waiting room" for incoming user queries. Customers place their queries through a web form, and are ushered into a chat session with a library staff member. • a "library-centric" system: • two different sides to the reference environment • 'front end' for clients and a 'behind the scenes' interface for library team

  6. proprietary software • eLibrarian(Digi-Net) • Live Assistance (Live Helper) • OnDemand Basic / Enhanced (Convey Systems) • QuestionPoint- 24/7 Reference (OCLC) • Timpani SB Chat / Timpani SB Contact Center (Live Person) • VRL+ (Docutek - Sirsi) • Virtual Reference ToolKit (Tutor.com) (now Ask A Librarian?) • ConferenceRoom (WebMaster) • Chatspace

  7. proprietary software pros and cons

  8. instant messaging concept • library staff connect to a range of different instant messaging (IM) services with a library account, using an aggregator application • customers add the library account to their contact list on their own IM service (Windows Live, Yahoo chat, Google Talk, etc.) - the library appears as one of their “friends” • meebo, Trillian, Psi and individual clients

  9. Instant messaging pros and cons

  10. project recommendations • that LCoNZ libraries implement a Virtual Reference service using instant messaging software • the service be adopted without a trial • the service be established locally, initially, using a custom package designed by an implementation team

  11. im toolkit • Pidgin aggregator • individual im accounts for staff • meebo widget • toolkit on wiki • links to software with download and installation instructions

  12. future developments • faq development • wiki / blog • ideas?

  13. Thank you For more information Contact timothy.greig@vuw.ac.nz charlotte.clements@vuw.ac.nz

More Related