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Mission Statement “To attract and attain customers with high-valued products and services and the most satisfying ownership experience in America." Vision Statement “To be the most successful and respected car company in America.". Company Overview.
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Mission Statement “To attract and attain customers with high-valued products and services and the most satisfying ownership experience in America." Vision Statement “To be the most successful and respected car company in America."
Company Overview • Founded in Japan by Kiichiro Toyoda (1937) • Headquartered in Toyota City, Aichi and Tokyo • Worlds largest automobile manufacturer by sales
History-Japan • Founded in Japan by Kiichiro Toyoda (1937) • Started to develop national private automobile(1950) • Brought out many types of car and held a firmly established position in sales in Japan(1980’s) • Reached the company selling the most number of cars in the world(2005)
History- United States • Extended to the U.S. (1957) • Five major manufacturing plants • New product lines • Bigger trucks • Hybrids(Prius, camry, highlander) • More hybrids sold than any other manufacturer
Products & Price Lexus • Wide Product Offering • Small family vehicles ($13,155~33,195) • SUVs ($22,475~68,290) • Trucks ($16,365~24,435) • High end model ($29,120~375,000) http://www.toyota.com/byt/pub/init.do?zipCode=97330&lang=en&x=23&y=17
Prius –Goin’Green! • Originally sold in Japan in 1997 • 1st mass produced hybrid car Currently sells in more than 70 nations • Largest markets are Japan and North America • Competitive advantage • Target Market
Production/Manufacturing • Just in time production( AKA “The Toyota Production System”) • Streamlined processes • Lower costs for customer • “The Toyota Way” • Set of standards for the company
“The Toyota Way” • Base your management decisions on a long-term philosophy, even at the expense of short-term goals. • Create continuous process flow to bring problems to the surface. • Use "pull" systems to avoid overproduction. • Level out the workload (heijunka). (Work like the tortoise, not the hare.) • Build a culture of stopping to fix problems, to get quality right the first time. • Standardized tasks are the foundation for continuous improvement and employee empowerment. • Use visual control so that no problems are hidden. • Use only reliable, thoroughly tested technology that serves your people and processes. • Grow leaders who thoroughly understand the work, live the philosophy and teach it to others. • Develop exceptional people and teams who follow your company's philosophies. • Respect your extended network of partners and suppliers by challenging them and helping them to improve. • Go and see for yourself to thoroughly understand the situation (genchigenbutsu). • Make decisions slowly by consensus, thoroughly considering all options; implement decisions rapidly. • Become a learning organization through relentless reflection (hansei) and continuous improvement (kaizen).
Promotion -Japan • Life style (soft music/nature) • Celebrity appeal • Simple image • Young generation http://www.youtube.com/watch?v=AqKBpB8jTqg&playnext=1&list=PL464A01FD17EE83C6 http://www.youtube.com/watch?v=Pdep72KjB4c&feature=related
Promotion- United States • http://www.youtube.com/watch?v=Ni4SZTIMUuc • Lifestyle (family friendly) • Social Awareness (hybrid) • Broad appeal (smart and sexy) • Diversity
Current Situation • 2009 Recall • Unintended acceleration-floor mat • 5.2 million recalled • 2010 Recall • “Sticking Accelerator pedal” • 2.3 million + recalled • Decrease in sales (-7.3 million units FY 2011) • 2011 Tsunami
Bibliography • http://www.toyota.com • http://www.toyota.comedia.org/wiki/Toyota • http://en.wikipedia.org/wiki/Toyota_Prius • http://topics.nytimes.com/top/news/business/companies/toyota_motor_corporation/index.html • http://www.industryweek.com/articles/excerpts_from_the_toyota_way_11303.aspx • http://www.toyota.com/toyotaSearch/search?keyword=mission+statement&locale=en