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HP Designjet 3D Printer Service and Support Training

Spring 2010 Rev. 10.2.1. HP Designjet 3D Printer Service and Support Training. Course overview and agenda. Module 1 – Product Introduction Module 2 – Install, Set up, and Configure Module 3 – Use and Maintain Module 4a – Support (Hardware) Module 4b – Support (Software)

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HP Designjet 3D Printer Service and Support Training

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  1. Spring 2010 Rev. 10.2.1 HP Designjet 3D PrinterService and Support Training

  2. Course overview and agenda Module 1 – Product Introduction Module 2 – Install, Set up, and Configure Module 3 – Use and Maintain Module 4a – Support (Hardware) Module 4b – Support (Software) Module 5 – Service and Repair Course introduction HP Designjet 3D Printer – Module 1

  3. Module 1:Product introduction

  4. Module 1 agenda Lesson 1 – The HP Designjet 3D printer Lesson 2 – About 3D printing Lesson 3 – Features and specifications Lesson 4 – Service offerings and warranty Module 1 – Product Introduction HP Designjet 3D Printer – Module 1

  5. Product overview

  6. The HP Designjet 3D Printer series Lesson 1 – Product Introduction • HP Designjet Color 3D Printer • ABS+ in 8 Colors • 203x203x152mm build area (about the size of a 4-slice toaster) • 0.254 or 0.33 mm layers • Includes software • List price without VAT=€16.200 • Standard 1-year warranty • HP Designjet 3D Printer • ABS+ in Ivory • 203x152x152mm build area (about the size of a 2-slice toaster) • 0.254 mm layer • Includes software • List price without VAT=€12.500 • Standard 1-year warranty Key accessory HP Designjet 3D Removal System (List price without VAT=€1.720) HP Designjet 3D Printer – Module 1

  7. HP Designjet 3D PrinterWho is our Target Customer? Lesson 1 – Product Introduction • Manufacturing, Engineering and Product Design teams of at least 5 engineers/designers who use 3D CAD software applications to design products in: • Business equipment • Consumer goods/electronics • Automotive • Aerospace • Technical education • Who need to minimize costs of errors and gain efficiency for faster TTM producing just a few models/month in standard plastic. Who are 3D CAD users aware of 3DP but not using regularly today Who are existing users of some model-making technology Who are currently outsourcing modeling services HP Designjet 3D Printer – Module 1

  8. Key selling points Lesson 1 – Product Introduction Great models anyone can make Workgroup 3D printing right next to your desk • Automatic, mess-free printing and post-processing of models (no manual finishing) • Intuitive, unattended use—no need for expert operators • Safe, clean, and eco-friendly—no special installations needed • HP reliable networked desktop printing Make robust 3D models for fit, form and function testing • Get best-in-class form/fit/function models printed in standard ABS plastic • Make usable, pre-assembled models with moving parts • Create high-precision models that meet even the most discerning expectations 3D printing that saves you money • One of the lowest TCO in its class based on costs of acquisition, operation, model production • Can pay for itself with just 5-10 models/month • Can save you thousands of euros if it finds even 1 critical error before tooling HP Designjet 3D Printer – Module 1

  9. Lesson 2About 3D printing

  10. What is 3D printing? Form of additive manufacturing 3-dimensional object created by successive layers of material 3D printers are generally faster, more affordable, and easier to use than other additive manufacturing technologies 3D printers offer product developers the ability to print parts and assemblies made of several materials with different mechanical and physical properties in a single build process Lesson 2 – About 3D printing HP Designjet 3D Printer – Module 1

  11. HP Designjet 3D Printer seriesPrimary applications Lesson 2 – About 3D printing Value proposition: Shorten development time + eliminate errors early  reduce development cost Idea Concept Design Proto Test Manuf Sell Design process Concept models Presentation models Ergonomics tests Fit & function tests Applications Marketing photos Packaging development Customer samples Jigs creation HP Designjet 3D Printer – Module 1

  12. FDM technology Extrusion of small beads of thermoplastic material (ABS+) Forms layers as the material hardens immediately after extrusion Water soluble material used to build temporary support for the material while the part is being built Lesson 2 – About 3D printing FDM: Fused Deposition Modeling HP Designjet 3D Printer – Module 1

  13. The Other 3DP Players Lesson 2 – About 3D printing *based on data from The Wohlers Report HP Designjet 3D Printer – Module 1

  14. HP Designjet 3D Printer seriesKey differentiators against the competition Lesson 2 – About 3D printing • ABS plastic = Fit/form/functional parts ready to handle off the printer without gloves or post-curing • HP Designjet 3D Removal System: Automatic support removal with no special facilities/dedicated operators • Smart supports (reduce amount of support material printed and then removed) • Among the highest precision parts for any 3D printer • Models, bases, and spools are recyclable (Take-back) • Low-operating costs • HP quality and reliability HP Designjet 3D Printer – Module 1

  15. Lesson 3Features and specifications

  16. Primary printer components (front) Extrusion head Extrusion tips Guide rods Lead screw Modeling base Z platform Modeling base retainers Material bay (model side) Optional material bay (model side) Optional material bay (support side) Material bay (support side) Door interlock system Purge bucket Tip wipe assembly Display panel Power ON/OFF switch (not shown; on side of printer) 7 6 9 4 8 2 1 5 3 15 12 11 14 13 10 Lesson 3 – Features and specifications Rev. 10.2.1 16 HP Designjet 3D Printer – Module 1

  17. Primary printer components (back) 1 2 6 4 3 8 9 7 5 14 16 10 11 12 13 15 Lesson 3 – Features and specifications • Optional material bay • Optional model material tube • Material bay • Model material tube • Circuit breaker • AC power cord connector • Model material Y block • Support material Y block • Support material tube • UPS connection • Material bay cable connector • RJ-45 network connector • Diagnostics cable connector • Material bay communications cable • Optional support material tube • Optional material bay communications cable HP Designjet 3D Printer – Module 1

  18. Primary software components Lesson 3 – Features and specifications • System software (firmware) • Operating system for printer HP Designjet 3D DIAGNOSTIC Solution Software for service technicians to maintain and calibrate printer • HP Designjet 3D SOFTWARE Solution • End user workstation software • Used to process and send jobs to printer HP Designjet 3D Printer – Module 1

  19. Printer accessories Second material bay(CQ708A) Extends printing times without having to reload material Lesson 3 – Features and specifications HP 3D Printer Support Removal System (CQ658A) Efficiently removes support material from a model HP Designjet 3D Printer – Module 1

  20. Printer supplies Lesson 3 – Features and specifications Tip replacement kit CQ709A Model material spool Part # depends on color Model material carrier Support material carrier CQ655A, CQ656A Modeling bases 8x6" — CQ710A 8x8" — CQ711A Support material spool CQ707A HP Designjet 3D Printer – Module 1

  21. HP 3D Removal System supplies Lesson 3 – Features and specifications Support Removal Powder Kit CQ712A HP Designjet 3D Support Remover Bag CQ889A HP Designjet 3D Support Remover Basket CQ804A HP Designjet 3D Printer – Module 1

  22. Key specifications Lesson 3 – Features and specifications HP Designjet 3D Printer – Module 1

  23. Environmental statement All materials produced while working with the printer and 3D Removal System are recyclable /environmental friendly Special focus has been given to water exiting the 3D Removal System, which is environmentally friendly according to local government agencies 6.5 < pH < 10.0 Aquatic toxicity LC 50 >500 mg/l Recycling instructions for all materials documented in user’s documentation MSDS (Material Safety Datasheet) will be available on HP.com for model & support materials, and Support Removal Powder Kit Lesson 3 – Features and specifications HP Designjet 3D Printer – Module 1

  24. Lesson 4Service offerings and warranty

  25. Support offerings Lesson 4 – Service offerings and warranty Under warranty • 1yr/2yr Warranty Extension • 3yr/4yr/5yr NBD Care Pack Free to customer aware For a fee to customer disposeand/orupgrade choose • 1yr Next Bus. Day HW Repair • 1yr Remote Set-up & Usability orderand/orpurchase support HP forums Hardware and network installation use install learn relationship HP Knowledge Center HP Designjet 3D Printer – Module 1

  26. Care pack offerings Lesson 4 – Service offerings and warranty HP Designjet 3D Printer – Module 1

  27. Warranty statement Printer and 3D Removal System both have a serial number Use standard warranty entitlement process Other supplies and accessories depend on printer warranty and have a manufacturing number to calculate warranty status Modeling bases, support removal powder not available as spare parts If the bases are broken or if the power is defective on arrival, send back to reseller Incorrect handling is not covered Lesson 4 – Service offerings and warranty HP Designjet 3D Printer – Module 1

  28. Supply labels Lesson 4 – Service offerings and warranty Bases HP Designjet 3D Printer – Module 1

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