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Introducing IPCR Upgrade Configuration

Introducing IPCR Upgrade Configuration. 1. Introducing IPCR. The iPECS Internet Protocol Call Recording (IPCR) server application employs a Linux OS and VoIP technology to deliver advanced Call Recording capabilities to iPECS platforms.

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Introducing IPCR Upgrade Configuration

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  1. Introducing IPCR Upgrade Configuration 1

  2. Introducing IPCR • The iPECS Internet Protocol Call Recording (IPCR) server application employs a Linux OS and VoIP technology to deliver advanced Call Recording capabilities to iPECS platforms. • Each iPECS host can support one (1) to ten (10) IPCR servers allowing separation of Call Recording. • The IPCR application supports both Automatic recording of all calls (ACR) and configured users assigned a Two-way Recording button can request an active call be recorded, ODR (On-demand recording). • IPCR includes a Web server module. The Web server module is the user-interface for administrative and user functions and features of the application. • Operating System: Fedora 12 i386 version • Server CPU: Intel Pentium Core 2 Duo 1.8 GHz or higher • AMD Athlon X2-64 2.4 GHz or higher • Server RAM: Minimum 2 GByte • Server HDD: 1-TByte • External HDD: Optional for back up • ** We guarantee 200 currency sound recording simultaneously .

  3. Upgrade • Follow the process below to upgrade the IPCR upgrade application. • Login to terminal with the root Identification. • # su root Change to root identification • Password Input the password • 2. Download the Install file (update_web_A0Ae.tar.gz) to the /root folder in the server. Locate the folder with the file and copy to the /root folder • # cd ‘located folder’ move to the folder with the file • # cp update_web_A0Ae.tar.gz /root copy the install_ipcr.tar.gz file to /root • 3. Stop fcmanager • #cd /usr/furence/bin • #./fcmanager stop • 4. In the /root folder, extract the file. • # tar xvfzp update_web_A0Ae.tar.gz -C /

  4. Upgrade Patch files in web after A.0Ae version

  5. iPECS-LIK IPKTS Protocol IPCR Server iPECS-LIK Start Register of IPCR Server Call_ID Req(0x1F) Call_ID Res(0x1F) It’s registration procedure of IPCR server Event Status(0x00) Attributes(0x05, 0x06, 0x07) Send Agent ID(Channel info) SIP register Request Registration • At Host: • Install License • For auto register, switch 3 – ‘On’ • For Mac Register, • Assign IPCR server in PGM 235 • Assign the following after Register • PGM 190 : IPCR Hunt Group • (Member is the SIP of IPCR) • PGM 111 ~ 113 • Automatic Record Destination • : IPCR Hunt Group • PGM 443 : Station Device Login • Automatically assigned by request of IPCR Server. • PGM 211 : SIP Phone Attributes • After Registration, assign • PGM 237 Agent Table • At IPCR: • Install IPCR • Configure • IPCR server • PBX Server • Setting iPECS-LIK 5 DIP Switch 3-’On’ Or PGM 235 MAC Address 2 1 6 Send License Info • Configure the following after Register • Channel Registration • User assign Channel number 3 Complete Register of IPCR Server 4 Populate Agent Table PGM 237 SIP register Complete

  6. 1.1 iPECS CR server and Agent Unlock Codes 1 1) Select the System Management tab, 2) Select Appliance Control, 3) Select ‘Lock Key Install’, 4) Enter the Key code provided from your local LG-Ericsson representative, and 5) Select ‘Save’.

  7. 1.2 iPECS CR Server MAC Address 1 • In the iPECS LIK Web Admin, • Select the Administration tab, • Select Registration Table, PGM 235, • Enter the MAC address of the IP CR Server and the number of Agents for the server, • Select ‘Save’.

  8. 2.1 IPCR Server Registration 2 • Select the Administration tab from the Home page, • Select the Setting tab, • Select IPCR Server Registration, • Input information as desired. • Select Save

  9. 5 characters 99 characters IP v4 address characters 99 characters 20 characters 20 characters 99 characters 99 characters TLS check box SIP reg Timer Normal 3600 sec. 2.2 iPECS PBX registration 2 • Select the Administration tab from the Home page, • Select the PBX Registration tab, • Input the required iPECS host (PBX) information. • Input optional information as desired. • SIP ID is should be Desired Number. • Select Save.  1234

  10. 3.1 Channel registration 3 • Select the Administration tab from the Home page, • Select the Channel Registration tab, • Input the channel characteristics including the Agent Id (up to 6-characters). • Select Save

  11. User Admin Level selection box Check boxes to permit (activate) User Admin level access Defined User Admin Levels 3.2 User Admin level 3 • Select the Administration tab from the Home page, • Select the User level admin tab, • Input a Level, up to 15 characters • Check appropriate ‘Activation’ boxes for the User Level Admin • Select Save.

  12. 3.3 User registration 3 User registration menu is able to register User group (No. of Class 1 , No. of class 2, No. of class3) and User Information (No. of users).

  13. 4.1 Populate Agent Table PGM 237 4 Agent ID should be matched with station number that want to be recorded. And a Server should be assigned from total of Agent unlock key.

  14. 4.2 SIP station Registration 4 IPCR’s sip station should be register through IPCR server process of registration. 1) The station of IPCR(SIP station) should be “Manual” in ADM 211,SIP Phone Attributes. 2) IPCR can support AES 128 or ARIA 128 except ARIA 129 by programming ADM 211 as following.(Default is OFF) 3) 407 isnot support, And so it should be “OFF”.

  15. Member of VM Group Registration 5 Sip station of IPCR should be the member of External Voice Mail Group as following picture.

  16. Set Automatic Talk Recording Dest. external voice mail group 6 • If Agent ID is linked to a station number in IPCR Agent Table (ADM 237), 58’s item(Automatic Talk Recording Option) is ON. • It should be set Automatic Talk Recording Dest. external voice mail group in ADM 111~113.

  17. SUPERVISOR AGENT(100) AGENT(100) Talking Completed Press the button Under talking ACR and ODR • ACR : The Station with Agent ID of ACR type is recorded without choice. It doesn’t need two way record button. If it had, the button just shows flashing. • ODR : The Station with ODR type is not recorded without choice even though it’s recording. It need Two way record button( Flex button + PGM + 8 + 0 + IPCR Group). It’s toggle.

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