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SIPOC

SIPOC. A Process Definition Tool. What is SIPOC?. Suppliers – Inputs – Process – Outputs – Customers. Process  Output  Quality Provides a template for process definition Requires consensus on processes Uses a team of experts with involvement in the process Can express in 8 steps.

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SIPOC

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  1. SIPOC A Process Definition Tool

  2. What is SIPOC? Suppliers – Inputs – Process – Outputs – Customers • Process  Output  Quality • Provides a template for process definition • Requires consensus on processes • Uses a team of experts with involvement in the process • Can express in 8 steps

  3. How to Develop a SIPOC Diagram • Assign a team to a high level process. • Name the Process. (e.g. Test Systems) • Decompose process into a few steps. • Identify the Outputs of the process. • Identify the Customers • Identify the most significant Outputs. • List the Inputs • Identify the Suppliers

  4. Example: Filling a Job Vacancy • Assign team – Who? • Name the process – What? • Decompose to steps – How? • Specify needs • Authorize recruitment • Place ads • Assess applicants • Offer appointment • Confirm start

  5. Completing the Process Definition • Identify Outputs • Ads, Candidates, New hire • Identify Customers • Line Manager, Functional Manager, Team, Company • Identify most significant outputs • New hire • List inputs • Request to fill a vacancy • Identify Suppliers • Line Manager

  6. Completed Diagram

  7. Next Steps • Process purpose statements • Process Owner • Define Start & End • Define Boundaries

  8. SIPOC Summary Process Suppliers Customers S I O P C

  9. Class Exercise • Prescribing drugs in a doctor’s office visit • A dealer selling a used car • Getting your car repaired after collision damage • Booking an airline reservation for an employee’s business travel • Serving a customer in a fast food restaurant

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