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Strengths and Challenges of a Centralized GIS organization, The R6 Data Resources Management (DRM) experience

Strengths and Challenges of a Centralized GIS organization, The R6 Data Resources Management (DRM) experience. April 29, 2009. R6 Data Resources Management (DRM) Major Functions. Data Management (22% of budget) Standard data Data management plan Service First/Partnerships Data center

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Strengths and Challenges of a Centralized GIS organization, The R6 Data Resources Management (DRM) experience

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  1. Strengths and Challenges of a Centralized GIS organization, The R6 Data Resources Management (DRM) experience April 29, 2009

  2. R6 Data Resources Management (DRM)Major Functions • Data Management (22% of budget) • Standard data • Data management plan • Service First/Partnerships • Data center • Applications and Tools • Web, Records, Infrastructure (8% of budget) • Direct Customer Products (70% of budget) • Mapping & Imagery • GIS data and products • GIS training • GIS Assistance • Wireless acquisition & management

  3. DRM Leadership Team 138 FTE’s 53 Duty Locations

  4. Geospatial Information Management (GIM) Team (Service First) • GIS Analysis & Projects • Data Admin • Software tools • Application development • RDBMS management • Remote Sensing • Web Design • Geospatial Training • Mobile GIS 51 FTE’s

  5. Data Assets • Program Lead – Kim Rivard • Cartography • Remote Sensing • Aerial Photography • Data Standardization team • Data Administration • Geodatabase Designer 18 FTE’s

  6. Heinz 57 Data Systems • Program Lead – Bob Varner • GIS Tools Specialists • Database support • Application Development Consulting (Regional) • Web Services (FSWEB & WWW) • Records / Directives 20 FTE’s

  7. Data Services Program Lead – Michele Huffman • Centralized field support through 5 Customer Service Areas • Information Services Supervisor • GIS Field Analysts, Specialists • Geometronics Specialists • Data Analysts • Geospatial Training • Mobile GIS coordination & support • Wireless Services 97 FTE’s Includes 5 Service First (4 BLM, 1 FS)

  8. Data Services Vision • Quality customer service • Standard data & processes • Technical expertise • Efficient, accountable, priority focused • Resourceful and adaptable

  9. Access & Travel Management Surface Erosion Potential Crown Fire Potential Customer Service We provide consistent, high quality service to customers throughout the region regardless of their locations or ours • Direct and remote support to field resource managers • GIS projects • GIS training and user assistance/mentoring • Map publications • Database analysis and integration • Distributed/remote support – across districts/forests • Wireless (cell phones, satellite phones)

  10. Standards We promote, develop, and support standards in data, workflows, and products to leverage investments in data and services • Standard data • Coverage to geodatabase conversion • Standard products and analysis – efficient GIS project support • GI implementation • Timber sale map • Fire initial attack mxd • Project data management • Standard data maintenance workflows

  11. Technical expertise Our technical expertise is strong and current; and we promote, facilitate, and support technical self sufficiency in our customers • ArcGIS technical support • Data base analysis support • Service First GIS Training • Distributed instructor led • Livemeeting demos • Post-training user assistance • Data access and use

  12. Efficient and Accountable We are efficient, effective, and accountable; our work closely aligned with National, Regional, and local priorities • Alignment with priorities • Workplan - Forest/unit Annual Program of Work • Early involvement with ID-Teams • Service Request Database • Customer request management • Work tracking – quantify workload • Workload management

  13. Service Request Database (SRDb) • Managing and tracking work tied to budget (developed by Data Systems) • Quantify level of effort • Summary statistics • Improve accountability • Work aligned with regional/forest priorities • Assign work across multiple Forests • Queue monitoring and management at CSA level

  14. Workload Management • Workplan – GIS program of work • Forest Liasons - Facilitate management of conflicting priorities • Business approach to GIS data management and project support • CSA business leads • Key contacts for multiple forests for assigned business areas • Promote consistency and data management beyond individual forests/districts • Increases synergy

  15. Workload Management • Organized to support multiple Districts/Forests/CSAs • Spread limited staff resources – balance and share work • Align skills with customer needs • Pool resources for large projects • Assign work across multiple districts/forests • Workload Management Plan • Overload capacity management • Roles and responsibilities • DRM management • CSA staffs • Liaisons • Customers

  16. Management Tools • SRDb summaries • Provide budget input • Quantify work tied to projects and regional priorities • Monitor request status • Categorize and summarize work • Annual report • Build & maintain program support (4400 work days support to forest projects in FY08) • Validate priorities

  17. Data Services: Resourceful We are resourceful in adapting to the rapidly changing technology and cultural environments with which we work. We are early adopters, taking full advantage of the benefits and opportunities new technology brings. • Data Center – Portland to Kansas City • Enterprise GIS (EGIS) • National applications • Service First GIS • Evolving technology

  18. R6 Centralized GIS - Strengths • Empowering Resource Specialists and Managers • R6 training & GPS support cadre • Cost effective ‘quick start’ training • Distributed classrooms • Making GIS easier for resource specialists – across multiple units • Consistent, standard, easy access to data (w/ help from Data Assets) • Standard map and analysis tools (developed by Data Systems) • Accountability through POW and workload tracking • Business oriented GIS support and data management • Work and think beyond boundaries – consistency • Teams from multiple locations work together and support each other Improving efficiency and quality of data maintenance • Professional GIS project support and data management • Skills targeted to needs • Remote support • Balance workloads • Team synergy – GIS professional work focused on broader goals • Leverage/pool resources to support large regional efforts • Organized to maximize benefits of common IT environment – data center

  19. R6 Centralized GIS - Challenges • Cultural resistance to change • GIS skills of local resource staffs • Discomfort with SRDb and workload planning/prioritization • Large regional staff/budget – target • Support to offices without locally stationed GIS staff • Shadow organizations • GIS staff levels/availability at field offices – insufficient support • Expectation of unlimited support • Lack of ownership in local data stewardship responsibility • Regional roles and responsibilities vs. field (CSA) sometimes unclear

  20. Summary • No model is perfect • Common challenges in every organizational model • Local vs. regional and national needs • Supporting under-served customers • Clear roles and responsibilities

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