Lesson 1 Identification – know the Roles

1. Lesson 1 Identification – know the Roles • Collaborative Teams • Parts of the Documentation Request • Collaborative Phraseology

2. Documentation Request • Key Parts of the Documentation Request • Requested by: • Process Owners: • Description • Reviewers

3. Sample Request

4. Know the Roles “Cheat sheet” • Requestor: Writer of project or request. Often a Subject Matter Expert (SME) • Assigned to: Decision Maker – Has the primary responsibility for making the updates. • Process Owners: list of the Departments affected by the change. Each listed department should have a team member assigned to the project. • Project Team: Members of the collaborative team assigned from each of the departments listed as project.

5. Key Phrases • Indicates Collaboration • Consult with • Research (indicates SME) • Under the guidance of • Change to include • Clarify

6. Key Phrases cont’d. • Indicates individual work • Correct specified • Rewrite as follows Start Lesson 1 Quiz

7. Lesson 1: Quiz 1. What is the Collaborative Role of the Requestor? • Supervisor or VP of documentation • Person who proofreads for accuracy and clarity • Person responsible for finalizing all changes • Person who requested that the change be made

8. # 1 Correct! • The person who requests that a change be made is the Requestor. This person is also involved in the decision making process to insure that the changes made are the ones intended.

9. Lesson 1: Quiz 2. What is the Collaborative Role of the Decision Maker? • Person who is the content expert • Person who proofreads for accuracy and clarity • Person responsible for finalizing all changes • Person who requested that the change be made

10. #2 Correct!! • The decision maker is typically the person that the request is assigned to. This person is responsible for reviewing and accepting or rejecting all suggested changes and comments.

11. Lesson 1: Quiz 3. What is the Collaborative Role of the Reviewer? • Person who is the content expert • Person who proofreads for accuracy and clarity • Person responsible for finalizing all changes • Person who requested that the change be made

12. #3 Correct! • The reviewer is the person or people who proofread for accuracy and clarity. These people are representatives from the departments listed on the request a process owners.

13. Lesson 1: Quiz 4. What is the Collaborative Role of the Subject Matter Expert (SME)? • Person who is the content expert • Person who proofreads for accuracy and clarity • Person responsible for finalizing all changes • Person who requested that the change be made

14. #4 Correct! • The Subject Matter Expert is a representative from the process owner department that uses or controls the project. They are a reference source and often aid technical writers in producing accurate and user friendly documents.

15. Lesson 1: Quiz 5. The most basic team collaboration would that would benefit from using WTC consists of: • A single person submitting a simple change • Four or more people making changes to an assigned portion of documentation to be submitted for supervisor review • A single proofreader or editor and a decision maker • Three or more individuals proofing and editing the same document

16. #5 Correct! • The most basic team would be made up of 2 people: a reviewer and the decision maker. This is often the case if the change is relatively simple and the decision maker feels they would benefit from an “extra set of eyes.”

17. Lesson 1: Quiz 6. You have been given a document request that requires you to conference with a supervisor in the shipping department to update the protocol for receiving large packages. WTC would be a useful tool for completing this request. • True • False

18. #6 Correct! • True: The supervisor would be a SME.

19. Lesson 1: Quiz 7. Which part of the documentation request indicates whether or not multiple departments will be required to complete the request? • Requested By • Authorized By • Assigned to • Process Owners

20. #7. Correct • The section labeled process owners indicates departments directly affected by the change and who the requestor feels could provide beneficial insight.

21. Lesson 1: Quiz 8. The presence of which phrase in the Request Description portion of the documentation request would NOT indicate using WTC to collaborate? • Consult with • Review Project written by • Correct specified spelling error • Research System Content

22. #8 Correct! • A specified spelling error is not only a simple change, not requiring a group of people, but one that has already been identified. This is also true if the requestor provides a direct quote for an update involving a change in wording.

23. Lesson 1: Quiz 9. What is the greatest benefit of using a static collaboration tool? • Saves time • Department makes more money because more man hours can be billed • Increases quality control • Places responsibility on one party

24. #9 Correct! • Because one person is responsible for actual updates to the final document and there is an audit trail of collaborator’s suggestions, there is an innate control of what is added or deleted from a document.

25. Lesson 1: Quiz 10. Microsoft Word’s track changes feature is an example of what type of tool? • Web 2.0 • Dynamic Collaboration • Static Collaboration • All of the Above

26. #10 Correct • WTC is an example of a static collaboration tool.

27. Congratulations • Complete Tutorial • You have successfully completed the tutorial and Quiz associated with Lesson One! Exit PowerPoint, Return to the web page and continue on to Lesson Two!

28. Sorry! • That answer choice is incorrect. Please review the question and try again.