Quality by Design

1. Quality by Design • Presented by • Gabrielle Martin • Mary Hosier Total Quality Spring 2005

2. Chapter 13 Total Quality Management – Third Edition Total Quality Spring 2005

3. Quality by Design Agenda 1. Where did Quality by Design come from? 2. What is Quality by Design? 3. Quality by DesignTools 4. Quality by DesignMyths & Pitfalls 5. Quality by Design Process 6. Resources 7. Class Activity Total Quality Spring 2005

4. Where did It come from? Total Quality Spring 2005

5. Design Redesign Manufacture Product Definition Re-verification Final Product Design, Verification and Prototyping Re-prototyping Sequential Engineering Method Total Quality Spring 2005

6. Cost of Changes http://www.qualitydigest.com/feb00/html/design.html Total Quality Spring 2005

7. Specialists simultaneously design and develop Production Suppliers Engineering Customers Business Units Quality by Design Method Final Product Total Quality Spring 2005

8. Product Development Production Statistical Organizational • TQM Philosophies • Robotics • CAD / CAM • Design of • Experiments • Computer Networks • CNC Machines • Rapid • Prototyping • ISO 9000 / 14000 • JIT Production Organizational • Statistical • Process • Control • Failure Mode and Effect Analysis • Quality Function • Deployment • Agile and Lean Manufacturing • Other IT Advances Quality by Design Tools Total Quality Spring 2005

9. TEXT TEXT TEXT TEXT Quality by Design Myths • It is NOT simultaneous design and production • It is NOT a quick fix • It does NOT require multiple tests • It is NOT the same as the inspection techniques used in TQM Total Quality Spring 2005

10. TEXT TEXT TEXT TEXT Avoid Quality by Design Pitfalls • Loyalty to should be to quality team • Be realistic with schedules • Make tolerances realistic • Don’t make product or specification changes during the design phase Total Quality Spring 2005

11. Trident Quality By Design Leadership Leadership Total Quality Spring 2005

12. Trident Quality By Design Leadership Supplier Partnership Customer Satisfaction Leadership Total Quality Spring 2005

13. Trident Quality By Design Leadership Employee Motivation Supplier Partnership Customer Satisfaction Leadership Total Quality Spring 2005

14. Trident Quality By Design Leadership Employee Motivation Supplier Partnership Performance Measures Customer Satisfaction Leadership Total Quality Spring 2005

15. Trident Quality By Design Leadership Employee Motivation Supplier Partnership Performance Measures Continuous Process Improvement Customer Satisfaction Leadership Total Quality Spring 2005

16. Quality…..It works! • Sharp decline in employee turnover 41% in 1988 5 % in 1995 • Dramatic increase in sales per employee $67,000 in 1988 $116,000 in 1995 • Defect rates consistently fallen. Trident now offers a full guarantee against defects in its custom products. Total Quality Spring 2005

17. Resources • The Quality Tools Cookbookhttp://www.sytsma.com/tqmtools/tqmtoolmenu.html • Six Sigma Quality Tools and Templateshttp://www.isixsigma.com/tt/ • Quality Digest Links http://www.qualitydigest.com/html/qlinks.html • American Society for Qualityhttp://www.asq.org/links/index.html • FreeQuality Knowledge Bank http://www.freequality.org/beta%20freequal/fq%20web%20site/knowledge.htm#qtools • Harvard Business Online http://hbsp.bsn.endeca.com/hbsp/controller.jsp?Ntk=main_search&Ntt=quality&N=0 • Quality Helps 2005 http://members.iquest.net/~whaas/iquality/ • Online Quality Resource Guidehttp://deming.eng.clemson.edu/onlineq.html Total Quality Spring 2005

18. Questions? Total Quality Spring 2005