Troubleshooting Computer Problems

1. Troubleshooting Computer Problems By Arlinda Lee Angelica Reese Deedra Williams

2. Tips on troubleshooting for computer freeze up • perform a diagnosis of your computer to determine what may be causing the problem by downloading a program call FixCleaner Other ways to Prevent Computer Freeze Up • do a quick memory check if needed(RAM could be defective) • check for excessive heating (keep fan cool) • Keep your computer up-to-date by installing and downloading necessary from Internet

3. PREVENTING COMPUTER FREEZE View the task manager and program runner to sort out your open programs • Hit Ctrl + Alt + Del at same time • Choose Start Task Manager (located at the bottom) • Select Process from available tabs • Sort Memory column by giving it a few left clicks

4. Tips for troubleshooting if computer is running slow • Check for viruses and spyware • Delete old programs • Delete old files that you no longer use • Empty the Recycle Bin • Defrag the computer • Make sure programs are up to date

5. Tips for troubleshooting on why your DVD won’t play • Clean the Disc • Dampen a soft cloth or paper towel • Wipe from the inside ring out to the edge in straight wipes • Do not wipe in a circular motion • Dry the disc with the same wiping manner

6. Test the Disc and Machine • Play the disc in a different machine • Check the disc for scratches • Test the first DVD player by inserting a different disc

7. Last Resorts • Buy a DVD laser lens cleaner disc • Insert the lens cleaner disc and press play • Further clean your DVD player by using a can of air duster to blow out accumulated dust in the vent areas

8. Tips for troubleshooting sound on your computer • Make sure your computer has a sound card • Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌  If you are prompted for an administrator password or confirmation, type the password or provide confirmation. • Expand the Sound, video and game controllers category. If a sound card is listed, you have one installed. If no sound card is listed, You will need to install one. See Install or remove a sound card.If you think you have a sound card installed but you don’t see it under the Sound, video and game controllers category, expand the Other devices category and check any devices listed there • Click the General tab, and then look in the Device status box to identify problems with the sound card

9. Make sure your speakers are plugged into a working power source and turned on. • Make sure your speakers are correctly connected to the computer. • Make sure that the speaker volume is not muted or turned down too low • Open Volume Control by clicking the Start button , clicking Control Panel, clicking Hardware and Sound, and then, under Audio Devices and Sound, clicking Adjust system volume. • Under Main Volume, move the slider up or down to raise or lower the volume • Make sure your headphones are not plugged into the line out (headphone) jack of your sound card or computer (unless you want to be listening with headphones rather than speakers). When you plug in headphones, most computers automatically cut the sound to the speakers.