Training of Trainers Hospitality Trainers

1. Training of TrainersHospitality Trainers 9 – 11 December 2012

2. Introductions Your facilitator: Delegates: Please briefly introduce yourself with your: • Name • Current job • Brief professional background • What is the strangest thing you have ever eaten?

3. Our Programme: • The HITT Approach to Learning • Trainer Professional Development • Training Resources & Support • HITT Learning Methods and Tools

4. Why is this course important to you? Professionally: • Skills and competence as trainers • Increase technical knowledge Personally • Self-confidence • Self-development

5. HITT A brief introduction

6. HITT Global HITT aims to improve access to quality jobs in the tourism and hospitality sector for underprivileged people in seven developing countries in • Sub-Saharan Africa (Benin, Ghana, Mali, Mozambique) • Asia (Cambodia, Nepal & Vietnam). HITT offers an integrated, market driven training approach in close co-operation with leading industry partners. • 80% funded by the European Commission • 20% co-funded and implemented by SNV Netherlands Development Organisation and its national partners in each of the participating countries.

7. HITT Nepal The HITT Nepal target is to train 1,000 people from informal and potential workers with an emphasis on unemployed and underemployed and on youth and women. We will be training across the following occupations: • Homestay operators • Mountain Leaders • Waiters • Cooks • Housekeepers • Fast Food restaurants

8. The HITT Approach to Learning The principles and practices of our Approach

9. Characteristics of a good Trainer Who was the best trainer you every had, and why? Was it the person or the materials? What makes good training materials?

10. HITT Training Approach Learner The HITT Approach enabling environment and elements Actors in the HITT Training System Industry Enterprises Trainers

11. HITT Learning Approach The following core elements are the foundation for any HITT learning interventions: • Andragogy • Acknowledge Prior Learning • Active Learning • Integrated Learning • Creating Motivation for Learning (ARCS)

12. Andragogy: teaching adults HITT learners are adults with existing life skills and knowledge that form a foundation for the training How to achieve this: Trainers must: • Clearly explainwhy the learning is important to the learners at the beginning of training • Find out what they know and build on it • Emphasise practical more than theory training • Usea wide range of learning activities

13. Acknowledge Prior Learning • HITT targeted beneficiaries will possess existing knowledge, beliefs, attitudes and a range of skills and experience • These can help or hinder training – make them HELP! • Use the existing skills and experience that your learners possess

14. Active Learning

15. Integrated Learning Teaching and learning different content at same time: Ideas from the floor?

16. Motivation Creating motivation for learning using the ARCS principles: • Attention • Relevance link • Confidence • Satisfaction Practice: how can you get attention from learners at the beginning of a lesson?

17. HITT Trainers:Ongoing Professional Development

18. HITT Trainers…. Love Active Learning! • Are punctual and keep good time • Are well prepared, with well equipped training kits • Encourage all delegates to participate in training • Are kind and patient, especially with skills training • Are energetic and believe that training is a form of entertainment • Notice when delegate’s energy is low • Keep eye contact with delegates • Learn all delegates’ names quickly, and use these names (using name cards) • Provide rewards for excellent participation

19. HITT Trainers…. Think on their feet: • Adapt to the training environment • Use what you have at hand • Understand the training environment and change the content of the training if needed: e.g. ingredients, dishes, types of materials, etc.

20. How to keep up to date: • Ideas… Brainstorming 19

21. How to keep up to date:Ideas… Develop and maintain industry networks: • Join and become active members of industry associations – both attend and host meetings • REBAN, HAN, Fast-Fan • http://www.rebanpokhara.com • Make friends with industry suppliers – they can demonstrate new products to students 20

22. How to keep up to date:Ideas… • Read industry publications: Food and Wine Magazine Nepal • http://www.fnw.com.np • ECS Magazine 21

23. Other ideas to keep current… • Surf the ‘Net • Travel!? • Eat out • Do free on-line courses (OTT) • Watch TV (MasterChef, Jamie Oliver, etc) • Attend industry delivered courses 22

24. Training Preparation, Resources and Skills Tips and codes for delivering excellent training

25. Trainer kits Materials and resources to enhance your training. • Paper-based • Equipment-based resources • Samples and examples Resources are indicated in your facilitator guide

26. Your Training Room • How will you make your training venue a good learning space? • Educational materials Resources

27. Venue Set-up Delegate space: • Seat in small groups, at tables if possible – this helps with group work • Or U-shaped for access Trainer space: • Table for your kit and materials • Space for your flip file – clearly seen by everyone • Chair • Water

28. Training Pre-prep • Check your kit that everything is there • Replace items you have used • Review the content of the lesson • Read the tips • Check the arrangements: dates, location, venue • Check the paperwork – attendance registers

29. Mobile Training Preparation Arrival at location – what should you do? • Check your venue for correct seating, facilities, etc. • Check practical training facilities and equipment • Improvise if facilities are lacking: • Revise recipes, revise methods or tools • Set up training kit • Prepare for demonstrations • Prepare for activities Tip: Think on your feet: you know what to deliver, maybe you will have to make a few changes to how you do it in a particular place!

30. HITT Training skills Using training resources: Make sure these are ready and accessible on a table, tray, etc. before they are needed Prepare in advance for demonstrations • Equipment • Resources Prepare in advance for complex activities: • Tastings • Identification tests

31. HITT Training skills Using Power Point: • Clear slides • Simple bullet points • No rubbish clip art or Word art • Simple templates • Clear fonts • Consistent fonts, sizes, bullets, etc • Use for showing picture slide shows • Serif font Using data projector • Face your students • Stand • Use media pointer if possible – gives you flexibility to move around and not stand behind computer

32. Industry Resources • Posters • Tent cards • Menus • Websites • Advertisements • Catalogues

33. Advertisements

34. Presentation Skills • Face your students as much as possible • Move around the room – do not hide behind a desk or stand like a statue in the front • Keep your own energy up – keep moving! • Entertain your delegates – keep them interested • Use humour and energy to keep delegates focused • Don’t read – unless it is in an activity • Stand straight and be confident • Project your voice – delegates must hear you • Circulate during group activities to help and guide groups • Have fun!

35. Icebreakers What is an icebreaker? When do you use one? Elements of icebreakers?

36. Activity: Icebreakers Small Group Activity: Groups of 3: each come up with an icebreaker they have used that works in Nepal. Demonstrate it.

37. Energisers • Times when energy levels fall and people’s attention wanders: • at the end of the morning, • just after lunch • towards the end of the day. • If energy levels in the room are low – wake your delegates up! • What ideas work in Nepal?

38. Quiet or Shy Delegates HITT trainers ensure everyone participates! How? • Ask them direct questions • If someone is dominating them, move people around in the room • Put quiet people in one group together so that they will have to communicate with each other and provide feedback • Have a word with them at break to see if they are keeping up and are OK

39. Gender Sensitivity Women may not speak up – how to encourage them to participate? Ideas from the floor?

40. Using Games We all like to play! • Quizzes • Competitions • Matching cards • Other…

41. Remembering Names Important to use delegate names! Simplest way: name cards Link a description with same starting sound to the name : • Lucky Lisa • Brave Bibek • Creative Krishner • Gentle Jon

42. Using Prizes and Rewards • What are prizes and rewards? • Why and what for? • What can you use? • When?

43. Methods to Divide Groups Ideas from the floor? • Counting • Stickers • Playing cards • Theme cards

44. High Impact Training Methods Ideas for delivering High Impact Training

45. Posters Very useful teaching tool! • Check if students understand what they have learned • Provides an opportunity to correct and guide students • Use posters as classroom décor and learning materials • Provides fun and competition • Provide simple A0 paper and wax crayons • How to judge best?

46. Activity: Poster Making In groups of 4, • Discuss and agree the criteria for a good poster • Design and draw a poster to show these criteria • Present the poster • The best poster will win a prize!

47. Posters Criteria: • Bold • Colourful • Simple • Easy to read from far • Eye-catching • Accurate information

48. Posters What: Means for students to research information or present information that they have learned in a creative way How: • Provide simple A0 paper and wax crayons • Each student has one vote to vote for the poster they think is best but may not vote for their own • Poster with most votes wins a reward/prize When: • To check if students understand what they have learned • Provides an opportunity to correct and guide students • Use posters as classroom décor and learning materials • Provides fun and competition

49. Flashcards Many ideas and uses: • Matching words and pictures • Completing sentences • Identifying objects • Display thinking (e.g pest cards) • Role play scenarios • Teaching English • Games • Identify problems and proposing solutions

50. Activity: Flashcards • Coffee matching • Sequencing of: • Cleaning a room • Service procedures • Organogram • Pests