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End-User Training for Novice ICT Users January 21-22, 2010 CICT, Quezon City

DEBRIEFING. End-User Training for Novice ICT Users January 21-22, 2010 CICT, Quezon City. Mel, Estelle. OVERVIEW OF DEBRIEFING EXPECTATIONS. Basic Strategy. After Action Review US Air Force practice, 4 Questions 10 minutes after mission Main purpose: Continuous Improvement

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End-User Training for Novice ICT Users January 21-22, 2010 CICT, Quezon City

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  1. DEBRIEFING End-User Training for Novice ICT Users January 21-22, 2010 CICT, Quezon City

  2. Mel, Estelle OVERVIEW OF DEBRIEFINGEXPECTATIONS

  3. Basic Strategy • After Action Review • US Air Force practice, 4 Questions • 10 minutes after mission • Main purpose: Continuous Improvement Debriefing • CICT-HCDG practice, 4 Questions • (varies) • Main purpose: Continuous Improvement

  4. Ground Rules Rankless/nameless - All participants in a debriefing have no rank.  The only person who has any authority is the flight lead (chair or project manager). No fear of reprimand - There are no pay-backs for what is said in the debriefing. Mission participants only - If someone didn't participate in the project, they are excluded from the debriefing.  This is a team thing. Post Project Analysis: A Strategy for Improvement (on Open Loops) http://hwebbjr.typepad.com/openloops/2005/06/postproject_ana.html

  5. Outputs • Trainer's Guidebook • Minutes of the meeting(s) • Training report (template to be posted) • Presentation • Brief answers to 4Qs • Lessons learned • Improvement suggestions

  6. The 4 Questions What did we set out to do? What happened? Why is there a difference? What can we do next time? Baselining/ Setting a common understanding Group effort to troubleshoot Looking forward

  7. Q1: WHAT DID WE SET OUT TO DO? • Goals/Objectives • Can be common to the other groups • Can be personal • What do our project plans say? • Training Design • Modules • Implicit plans Time limit: 30 minutes

  8. Q2: WHAT HAPPENED? • Multiple, objective perspectives • Timeline • No personal attacks • Not the time to analyze “why” (Q3) Time limit: 30 minutes

  9. BREAK! Kuwentuhan muna. Best Experiences / Favorite Videos / Used Materials (KTCF)

  10. Q3: WHY IS THERE A DIFFERENCE? • Objectivity is important. • No blaming. • Root cause analysis • 5 Whys • Fishbone diagram (Kaoru Ishikawa) • Man / Method / Material / Machine

  11. Q4: WHAT CAN WE DO NEXT TIME? • The “heart” of the AAR • Focus on improving for the next run • Have SMART improvements • Simple / Specific • Measureable • Attainable • Realistic • Time-bound

  12. End of presentation

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