Saint Leo University Student Success Plan CAEL Conference, November 2013

1. Saint Leo University What you need for where you’re going Saint Leo University Student Success PlanCAEL Conference, November 2013

2. Saint Leo University What you need for where you’re going Presenters Dr. Edward Dadez Vice President of Continuing Education and Student Services Dr. Beth Carter Associate Vice President of Continuing Education

3. Saint Leo University What you need for where you’re going Agenda Opening and Introduction Saint Leo University Division of Continuing Education Division Action Plans Recruitment Plans and Processes Student On-Boarding Processes Administrative Processes Questions IX. Closing

4. Saint Leo University What you need for where you’re going Introduction Saint Leo University Division of Continuing Education

5. Saint Leo University What you need for where you’re going Saint Leo University Founded in 1889 by the Order of Saint Benedict of Florida. A Catholic, coeducational liberal arts based university. Located in West Central Florida, 30 miles north of Tampa. Accredited by the Southern Association of College and Schools. Largest School of Business at a Catholic institution. Offers Associate’s, Bachelor’s, Master’s, Educational Specialist and Doctorate Degrees.

6. Saint Leo University What you need for where you’re going Saint Leo University One of the largest providers of higher education to military personnel in the United States. We have been teaching on military bases for 40 years. We have been teaching on Florida Community College campuses for 20 years. One of the largest not-for-profit providers of online education. Significantly serve more adults at our education centers.

7. Saint Leo University What you need for where you’re going Division of Continuing Education Twenty Education Centers, located in Florida, Georgia, South Carolina, Texas, Virginia, California, and Mississippi, as well as the Center for Online Learning. Located on military bases, community colleges, state colleges, stand alone centers, and at corporations. Current enrollment is over 16,000 students with 2,500 undergraduate and graduates at the main university campus Over 7,500 students are currently taking courses this fall term.

8. Saint Leo University What you need for where you’re going Division of Continuing Education Offer six 8 week terms a year. Delivery methods include: classroom, VTT, iCC, CD ROM, online, and blended. Key Partnerships with: eArmy, NCPACE, NCPDLP, AU-ABC, and OCICU.

9. Saint Leo University What you need for where you’re going Recruitment Plans and Processes • Fit with institution • Important for staff to be honest about enrollment and academic affairs policies • Clearly state expectations and norms for students • Discuss institutional core values

10. Saint Leo University What you need for where you’re going Recruitment Plans Effective messaging New and innovative marketing approaches Develop enrollment channels

11. Saint Leo University What you need for where you’re going Student On-Boarding Processes Focus of Students Ensure proper student engagement in his/her own learning Determine individual motivation Discuss current and future life/career plans

12. Saint Leo University What you need for where you’re going New Student Orientation Face to Face Online/Collaborate

13. Saint Leo University What you need for where you’re going Starting Point Videos http://online.saintleo.edu/the-saint-leo-experience/your-starting-point.aspx

14. Saint Leo University What you need for where you’re going Placement/Waiver Examinations • English • Math • Basic Computer Skills

15. Saint Leo University What you need for where you’re going Student Self-Assessment • Identify strengths and weaknesses • Discuss obstacles which could prevent success

16. Saint Leo University What you need for where you’re going Student Success Plan • Identify required academic resources • Set realistic academic goals for success

17. Saint Leo University What you need for where you’re going Administrative Processes Faculty and Staff Customer service training that develops raving fans Professional and personable Ensure active engagement and learning in the classroom

18. Saint Leo University What you need for where you’re going Administrative Processes Facilities and Programs All facilities are clean and in excellent shape Full time faculty conduct class observations of all adjunct faculty All degree and student services programs are regularly reviewed to ensure proper execution

19. Saint Leo University What you need for where you’re going Intrusive Academic Advising Focus on the students Build a relationship with each advisee Motivate, encourage and guide advisees

20. Saint Leo University What you need for where you’re going Academic Student Support Services Tutoring Library Resources Technology Resources

21. Saint Leo University What you need for where you’re going Financial Resources • Tuition Assistance • Veterans Benefits • Financial Aid

22. Saint Leo University What you need for where you’re going Student Success Alerts • Academic cases • Financial cases

23. Saint Leo University What you need for where you’re going Career Services • Online modules in career exploration networking, interviewing, and resume building • Career assessment tools • Detailed job search information • Resume builder software • Resume and cover letter critiques

24. Saint Leo University What you need for where you’re going Questions What are other things your institutions are doing? What are the best touch points from prospect to graduate?

25. Saint Leo University What you need for where you’re going Continuous Monitoring and Tracking • Student Satisfaction Surveys • Senior Exit Survey • Retention Rate • Graduation Rate

26. Saint Leo University What you need for where you’re going Contact Person Dr. Edward Dadez Vice President of Continuing Education and Student Services University Campus – MC 2277 Post Office Box 6665 Saint Leo, Florida 33574-6665 ed.dadez@saintleo.edu Dr. Beth Carter Associate Vice President of Continuing Education University Campus – MC 2277 Post Office Box 6665 Saint Leo, Florida 33574-6665 beth.carter@saintleo.edu