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Creating a Trade -In Quote in Cisco Commerce Workspace (CCW)

Creating a Trade -In Quote in Cisco Commerce Workspace (CCW). TMP Process Overview. 3. 4. 2. RETURNS PROCESS Return Materials Authorization (RMA) Notification (Listing Traded-In Products ) I s Sent to the Partner When Last Purchased Product Is Shipped

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Creating a Trade -In Quote in Cisco Commerce Workspace (CCW)

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  1. Creating a Trade-In Quote in Cisco Commerce Workspace (CCW)

  2. TMP Process Overview 3 4 2 RETURNS PROCESS Return Materials Authorization (RMA) Notification (Listing Traded-In Products) IsSent to the Partner When Last Purchased Product Is Shipped Schedule Pick-Up Requests Using the Product Online Web Returns (POWR) Tool Trade-In Products Are Due Back to Cisco Within 180 Days of RMA Notification 1 ORDERING Direct Orders: Partner Places Order and Provides Deal ID and TMP Quote Number Must Select “Trade-In” as the Order Type Two-Tier Orders: Partner Places Order Against Approved DART QUOTE CREATION Partner Requirements: Create Quote in CCW www.cisco.com/go/ccw Cisco Requirements: Approve CCW Quote or Initiate Quote Through SFDC PROGRAM ENROLLMENT Annual Enrollment Through PPE www.cisco.com/go/ppe Read and Accept Program T’s and C’s

  3. Create Quote Within Create click Quick Quote to create a standard discount quote with trade-incredit

  4. Complete Quote Questionnaire Enter all required information in the quote questionnaire

  5. Add Trade-To (Purchase) Products The Buy Method must be the same for all line items on quotes that will carry trade-in credit Add items to be purchased

  6. Choose one of the following options when importing a saved configuration

  7. Add Trade-In Products Select Add Trade-In Items

  8. Add Trade-In Products Select Cisco Products or Competitive Products to be traded in

  9. Add Cisco Trade-In Products Tip: Add Cisco Products by Product Family search or by entering the Part Number

  10. Add Competitive Trade-In Products (Search Type) Tip: TRD SKUs always added as Competitive Products (ex. TRD-XXX-XXX) Tip: If trading in competitive products, you will be given several options to enter the TRD or search for Competitive SKUs (TRDs) within CCWCompetitive TRDs and mappings can also be found on the TMP site: www.cisco.com/go/tmp

  11. Add Trade-In Products (Import Trade-In BOM) Click Import Trade-In BOM to select Trade-In BOM File

  12. Invalid trade-in items are listed here Trade-In File Import Results Screen Tip: Clicking Save will ignore any invalid trade-in items listed below Click Save to use Imported Trade-In BOM Valid trade-in items are listed here Tip: Import file must follow template format

  13. Enter E-Mail Address of Partner Company Contact for RMA *Distributor Orders Only Review and Submit Enter Cisco.com IDs of the Cisco Account Manager and Partner Account Manager

  14. TMP: Returns Process Return Trade-In Products to Cisco • Trade-in products are due back to Cisco within 180 days of Return Materials Authorization (RMA) notification • RMA notification (listing traded-in products) is sent to the partner when last purchased product is shipped • Return instructions are sent with the RMA • Partner works with the customer on installation of new products and return of trade-in products • Pick-up requests are processed using the Product Online Web Returns (POWR) Tool • Cisco pays for return shipping of traded-in products • If unable to return trade-in products within 180 days, please contact Customer Service and your Cisco Sales Rep as soon as possible (extensions are available with justification) • Tip: Check RMA Order StatusUse the RMA/Service Order Status Toolhttp://tools.cisco.com/serviceordertools/svosubmit/tools.do

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