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Interest and Service Requirements for a Colorado Public Sector High Speed Internet Network

Interest and Service Requirements for a Colorado Public Sector High Speed Internet Network. Survey Results September 2002 prepared for MNT Program Office Division of Information Technology Department of Personnel and Administration State of Colorado by Business Advancement Center

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Interest and Service Requirements for a Colorado Public Sector High Speed Internet Network

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  1. Interest and Service Requirements for a Colorado Public Sector High Speed Internet Network Survey Results September 2002 prepared for MNT Program Office Division of Information Technology Department of Personnel and Administration State of Colorado by Business Advancement Center and Business Research Division Leeds School of Business University of Colorado at Boulder

  2. Acknowledgements A cost-effective survey was accomplished through the assistance of statewide organizations: • Colorado Counties, Inc. • Colorado Municipal League • Colorado Association of School Executives • Colorado State Library • Colorado Health & Hospital Association

  3. Response Rate

  4. Responding Organizations

  5. Geographic Coverage • 55 of the state’s 64 counties had responding organizations • 59 of the state’s 64 counties had sites served by respondents

  6. Types of Data Lines Used

  7. Connection Speed

  8. Internet Services

  9. Cost of Internet Serviceaverage per site/per month

  10. Internet Access Costper site by connection speed Connect Speed Avg. Cost Mean Median DSL (n=15) $736 $ 75 Dial Up (n=38) $446 $ 20 Dedicated (n=56) $361 $156 Wireless (n=22) $294 $118 Frame Relay (n=15) $252 $125 Cable (n=14) $171 $ 84

  11. Satisfaction with ISP

  12. Adequacy of Tech Support Available to Respondents

  13. Source of Technical Support • In-House 70.9% • Contracted 46.5% • ISP 20.2%

  14. Importance of Future Applications

  15. Interest in MNT InfoHub 17 107 79 55 counties had 1 or more interested

  16. Timeframe to Change ISP

  17. Conditions for Participation 77% provided comments, of those • 67% mentioned cost • 54% mentioned performance • 26% mentioned service • 13% mentioned security

  18. Summary • Survey representative of counties and sectors • 50% sites lie across the “digital divide” • ISP satisfaction – cup 2/3 full? or 1/3 empty? • Average dedicated connection price is in the ballpark, but many pay much less now for slow-speed connections • 2 in 3 believe future applications are important to them • 87% are interested in MNT InfoHub (a cmty-based co-op) • Opportunity is over next 18 months

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