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Emanuela Froloshka IBS Learning solutions consultant

Emanuela Froloshka IBS Learning solutions consultant. Sofia , November 2006. E-learning with Thomson NETg & IBS Bulgaria. Agenda. Thomson NETg Thomson NETg Library Thomson NETg Technology & Methodology The MobilTel Case- practice of excellence Q & A. THOMSON NETg. Thomson NETg.

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Emanuela Froloshka IBS Learning solutions consultant

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  1. Emanuela FroloshkaIBS Learning solutions consultant Sofia,November 2006 E-learning with Thomson NETg & IBS Bulgaria

  2. Agenda • Thomson NETg • Thomson NETg Library • Thomson NETg Technology & Methodology • The MobilTel Case- practice of excellence • Q & A

  3. THOMSON NETg

  4. Thomson NETg Thomson NETg(Thomson Learninggroup) e-learning courses provider, since 1968 over 3000 courses ca. 300 courses developed annuallynumerous language versions state-of-the-art technology of content creation over 4000 corporate clients own center of research and development new environment for synchronic learning (Live Now)

  5. Thomson NETg Over 60 regional offices in the world Courses in 16 languages Millions of users in the world Dutch Polish Russian English Chinese GermanJapanese French Korean Spanish Portuguese Italian

  6. LearNow Content Offering IT and Desktop • Over 2,100 courses providing a broad and deep content coverage Software Vendors • IBM • Oracle • Microsoft • Novell • Cisco Technologies • Client Server • Database Concepts and Technologies • E-Business • Internet Technologies • Networking and Communications • Security • Programming • SAP • UNIX and Linux End User • PC Fundamentals • Internet Basics • Microsoft Office • Lotus Notes • Adobe • Macromedia

  7. LearNow Content Offering IT and Desktop Localized Languages NETg provides localized content in the following languages: • Turkish • Polish • Korean • Chinese • Japanese • Arabic • Russian • German • French • Spanish • Dutch • Italian • Portuguese • Hungarian

  8. LearNow Content Offering Business and Professional Development • Over 800 courses providing a broad and deep content coverage Specialty • Sheshunoff • ELI • Avaya • Booher • PMI Compliance/Regulation • HIPAA • Diversity • Sexual Harassment Interpersonal/Business Skills • Communication • Team Building • Management • Leadership • Project Management • Finance • Customer Service • Sales • Marketing • Consulting

  9. LearNow Content Offering Business and Professional Development Localized Languages NETg provides localized content in the following languages: • UK English • German • French • Japanese • Spanish • Italian Localized BPD Courses: • 50% of content can change due to cultural differences, terminology, and business requirements. • NETg works with subject matter experts from the appropriate market to update the required changes. • The simulations are updated to reflect the appropriate business settings.

  10. NETg main corporate clients

  11. NETg academic clients • University of Michigan • 700 courses for 850 000 students • University of Illinois • 1 200 courses for 90 000 students • Indiana University • A 4 year contract with NETg for $800 000 • University of South Alabama • 500 courses • University of Phoenix • University of Kentucky • Cardean University • and many others...

  12. THOMSON NETg course library

  13. THOMSON NETg course library • IT technologies Data bases, Network Solutions • Basic Applications • Courses On professional Development • SAP R/3 & mySAP • Internet/Web Very rich library with over 3000 titles Library of objects - NETg Learning Object – consisting of 85,000 themes to be used in creation of personalized courses. Tools to modify courses NLO+ Student

  14. THOMSON NETg course library • Basic desktop courses • Microsoft Office 2000 (29) • Microsoft Office 2003 (31) • Microsoft Office 95 (8) • Microsoft Office 97 (18) • Microsoft Office 98 (10) • Microsoft Office XP (29) • PC Basics and Operating Systems (12) ECDLThree levels of expertise: Basic, Advanced User, Expert User

  15. THOMSON NETg course library • Microsoft Office XP • 74011D - Complete Office XP Curriculum • 74020 - Microsoft Word 2002 Fundamentals • 74020D - Microsoft Word 2002 Curriculum • 74021 - Microsoft Word 2002 Proficient User • 74022 - Microsoft Word 2002 Expert User • 74030 - Microsoft Excel 2002 Fundamentals • 74030D - Microsoft Excel 2002 Curriculum • 74031 - Microsoft Excel 2002 Proficient User • 74032 - Microsoft Excel 2002 Expert User • 74041 - Microsoft PowerPoint 2002 Proficient User • 74041D - Microsoft PowerPoint 2002 Curriculum • 74010 - Microsoft Office XP - New Features Part 1: Overview, Word, Excel and PowerPoint • 74010D - Microsoft Office XP - New Features Curriculum • 74011 - Microsoft Office XP - New Features Part 2: Access, Outlook and FrontPage • 74050D - Microsoft Access 2002 Curriculum • 74051 - Microsoft Access 2002 Proficient User • 74052 - Microsoft Access 2002 Expert User

  16. Microsoft Office XP • 74070 - Microsoft Outlook 2002 Fundamentals • 74070D - Microsoft Outlook 2002 Curriculum • 74071 - Microsoft Outlook 2002 Proficient User • 74072 - Microsoft Outlook 2002 Expert User • 74080 - Microsoft Project 2002 Fundamentals • 74080D - Microsoft Project 2002 Curriculum • 74081 - Microsoft Project 2002 Proficient User • 74091 - Microsoft FrontPage 2002 Proficient User • 74091D - Microsoft FrontPage 2002 Curriculum • 74092 - Microsoft FrontPage 2002 Expert User

  17. THOMSON NETg course library Information technology Microsoft Cisco CompTIA Oracle Sun IBM Lotus Novell jCert ISEB S/NVQs CheckPoint Citrix Multimedia

  18. THOMSON NETg course library • CICSCO certification 2004 courses • Building Cisco Multilayer Switched Networks (BCMSN) (5) • Building Cisco Remote Access Networks (BCRAN) v2.0 (5) • Building Scalable Cisco Internetworks (BSCI) (5) • Cisco Internetwork Troubleshooting (CIT) (3) • Cisco Networking Technologies Introduction (5) • Designing for Cisco Internetwork Solutions (6) • Designing Cisco Network Service Architecture (ARCH) v1.0 (6) • Interconnecting Cisco Networking Devices (ICND 2.1) (4)

  19. THOMSON NETg course library • Designing for Cisco Internetwork Solutions • 20742 - Designing for Cisco Internetwork Solutions Part 1 • 20742D - Designing for Cisco Internetwork Solutions Curriculum • 20743 - Designing for Cisco Internetwork Solutions Part 2 • 20744 - Designing for Cisco Internetwork Solutions Part 3 • 20745 - Designing for Cisco Internetwork Solutions Part 4 • 20746 - Designing for Cisco Internetwork Solutions Part 5

  20. THOMSON NETg course library • Advanced IT technologies • Certification tracks: • Microsoft • (MCP, MCSA, MCSD, MCSE) • Oracle • Oracle Designer, Developer, Application Developer, OracleDBA • Cisco • CCNA, CCDA, CCDP,CCNP • Novell • CNE NetWare 5, Novell GroupWise 5.5, NetWare Support & Administration • IBM • IBM DB2 • other

  21. THOMSON NETg course library • Advanced IT technologies • Other course packages: • Programming languages: C i C++ • Java (Servlets, Programming, JavaBeans) • UNIX • LINUX • HTML i XML • ActiveX • Client/Server Applications • other

  22. THOMSON NETg course library • Business and Professional Portfolio • Selected curricula: • Accounting and Finance Curriculum • Communication Skills Curriculum • Customer Service Curriculum • Human Resources Curriculum • Industrial and Safety • International Business Curriculum • Interviewing Skills Curriculum • Leadership Curriculum • Management Curriculum • Marketing Curriculum • Operations Curriculum • Project Management Curriculum • Sales Curriculum • Strategic Planning Curriculum • Strategic Sales Curriculum • Team Building Curriculum

  23. THOMSON NETg course library • Business and Professional Development Portfolio • Examples of course curriculum: • Project Management • 41501 Project Management: The Fundamentals • 41502 Project Management: Scope • 41503 Project Management: Time Management • 41504 Project Management: Estimating Costs • 41505 Project Management: Quality Standards • 41506 Project Management: Risk Management • 41507 Project Management: The Team • 41508 Project Management: Communications • 41509 Project Management: Contracts and Procurement • 41510 Project Management: Coordination • 41511 Project Management: The Process • Accounting and Finance Curriculum • ……. • Management Curriculum • Marketing Curriculum • Operations Curriculum • Strategic Planning Curriculum • Strategic Sales Curriculum

  24. THOMSON NETg Technology & Method

  25. Preliminary tests Precision LearningTM – learn only what you don’t know Precise learning track Preliminary test « « « « « « « « « Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Correct Failed Failed Correct Failed Correct Failed Correct Correct Theme 1 Theme 2 Theme 3 Theme 4 Theme 5 Theme 6 Theme 7 Theme 8 Theme 9 Theme 2 Theme 3 Theme 5 Theme 7 6-hour course 3-hour course (« elements passed)

  26. Start Preliminary test - Verifying knowledge - Final test - Ending the course - Log in (verification) Test Course Implementing (simulations, quizes) Tracking and progress evaluation Learning process

  27. Instruction Instruction in NETg LearnNow: • Covers the stated objective for the topic • Interactions • Included every 11 pages • Types of interactions • Simulations • Drag-and-drop: Single item • Multiple choice questions • Exploratory branching • Simulations within a topic • Instructional/Guided simulations – provided within a topic to teach new skills • Practice simulations – provided after instruction simulations for learner to practice the skill taught in the instruction simulation • Feedback is provided • For every step in a simulation within instruction • For quizzes within instruction

  28. Course object structure Course Lesson Theme NETg Learning Object (NLO) smallest, complete 5-7 minute course Chapter

  29. Course object structure NETg Learning Object – smallest, complete 5-7 minute course 1 NLO = 1 theme Test Learning Activity Aim

  30. Simulations • Safe learning environment • Practical teaching of skills • 60 – 70% of the course

  31. Benefits Primary Benefits of LearnNow courses: • Easy to use • Easy to administer • Consistent learning environment • Learner chooses what, where and how to learn • Learners focus only on the skills they need Key Benefits • Simplified interoperability • Consistent functionality across content types • Easier integration of new future offering

  32. Conforming to standards SAP

  33. The - Tel Case

  34. The Tel case • Mobiltel – the leading Bulgarian mobile operator : • Mobiltel is established in 1994 • 1997 – GSM network operates with 15000 customers • 2006 • 4 000 000 customers • Above 2500 employees (about 1200 front-end employees) • Part of mobilcom Austria group • 99.5 % of the population in the country • About 50 services and roaming agreements with 347 operators in 155 countries • 3G operator and Vodafone strategic partnership • First home company introducing e-learning systhem

  35. The e- learning drivers New Product Introductions New Channel e-commerce Regulatory Compliance Professional Development ERP Supply Chain

  36. Training challenges • About 1000 employees spread all over the country (150 shops) • Industry field; high-tech products and services • Growing demand for fast knowledge transfer • Time and money invested in training (Training all the front-end staff – 3,5 months! Accommodation and transportation allowance cost factors.) • New educational approach – e-learning system

  37. Major benefits of e-learning system • Fast knowledge distribution • Better coverage for a shorter time • Having training in convenient time without generating additional costs • User-friendly tool • Safe learning environment • Fun

  38. IBS- MobilTel partnership • Large portfolio of training provided in a variety of areas • Fast response to our requirements • Ability for tailoring the product • Regular up-date of the purchased courses • Easy and interactive modules • No specific knowledge requirements for product installation in e-system • Reliable and full support partner

  39. E-learning launch • Ensured infrastructure for the system • Useful information for employees (company orientation) • Buy-in from company management • Live demonstration to management • CEO e-learning movie • Letter to all company employees and gift with e-learning reminder • Instruction on how to log in to e-learning system published in to the company Intranet site • Dedicated contact person Strategic and Technical Services can leverage existing initiatives to bring cohesiveness to current efforts… …And strengthen our partnership.

  40. e-learning success • 32 people entered the system before official communication • 320 people went through IBS available Trainings for the first 3 months • „Thank you“ letters form employees • 520 people till October 2006 … …And strengthen our partnership.

  41. e-learning success – the boost • Actual e-learning content, new things in training • Reminding for the e-learning systhem every time when new training is available • Interactive, fun trainings • Make sure evrithings works properly (hardware and software) • Test at the end of the training - showing the evidence of learning • Open communication in all directions for the benefits of the system • Buy-in from the managment

  42. Questions? Thank you!

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