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Professionals as persons – why patient experience matters to healthcare staff

Explore the crucial role of healthcare staff's humanity in improving patient experience and overall well-being. Reflect on personal values, motivations, and the importance of meaningful work in enhancing both staff fulfillment and patient outcomes.

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Professionals as persons – why patient experience matters to healthcare staff

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  1. Professionals as persons – why patient experience matters to healthcare staff Ewan Kelly

  2. Ewan Kelly • Father, friend, son (bereaved), brother, colleague, hillwalker, cloudwatcher, rugby lover, live music listener, beer drinker, reader, reflective practitioner, service user (patient and carer) • Programme Director, • NHS Education for Scotland • and • Senior Lecturer in Pastoral Theology • University of Edinburgh

  3. Professionals as Persons • Greatest asset we have for enhancing others health and wellbeing (and our own!)….is ourselves, our humanity • Not Quite • Greatest asset for enhancing health and wellbeing is the reflexive self – the self that has been reflected on and continues to be so

  4. What gives you meaning and purpose? • What makes you get up in the morning? • What makes your spirits rise? • What do you fall back on when the chips are down? • What is important to you? • What makes you feel alive?

  5. Our assets as persons and professionals - values • Why did you come into health and social care in the first place? • What was your motivation?

  6. Embodying our values • To what extent are you still able to live out those core values? • What helps you to do so? • What hinders you in doings so?

  7. Meaning and Fulfilment at Work • What about your work keeps you going back even during a bad week? • What gets you up in the morning to go to go to work? • What makes you fly at work/makes you feel alive?

  8. Enhancing patient experience (having meaningful work) improves: • staff fulfilment/wellbeing • Rosso, B. et al 2010 On the Meaning of work: A Theoretical Integration and Review. Research in Organisational Behaviour 30: 91-117 • Lips-Wierma, M. and Morris, L. 2011 The Map of Meaning: A guide to sustaining our humanity in the world of work.

  9. Fulfilled well staff who are able to live out their values at work provide imprved patient experience • Rosso, B. et al 2010 On the Meaning of work: A Theoretical Integration and Review. Research in Organisational Behaviour 30: 91-117 • Lips-Wierma, M. and Morris, L. 2011 The Map of Meaning: A guide to sustaining our humanity in the world of work.

  10. Enhancing patient experience improves: • patient outcome NHS Outcomes Framework 2011/12 http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/@ps/documents/digitalasset/dh_123138.pdf

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