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Industrial Registration at EPAC06 Dan Faircloth

Explore the online registration process and payment options at EPAC06 through case studies. Understand what actually happened and get key recommendations for a smoother experience.

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Industrial Registration at EPAC06 Dan Faircloth

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  1. Industrial Registration at EPAC06 Dan Faircloth

  2. Talk Overview • The Online Registration Process • What Actually Happened? - Case Study 1 - Case Study 2 - Case Study 3 • Summary • Recommendations

  3. The Online Registration Process

  4. Payment Options 1. Credit Card

  5. Payment Options • Credit Card • Bank Transfer, Cheque, Cash Wait until money arrives in bank account, or arrives via post.

  6. Taking Payments- RAL Cash Office Tina Stocks Richard Law

  7. Payment Options 1. Credit Card

  8. Manually Take Credit Card Payment by Typing in Details

  9. Payment Options • Credit Card • Bank Transfer, Cheque, Cash

  10. What Actually Happened?

  11. PA CEO SPMS Industrial Exhibit Manager Case Study 1 ? Web Browser Invitation Letter

  12. PA CEO SPMS Industrial Exhibit Manager Marketing Manager Case Study 1 Sorry, Nothing I can do! ? !

  13. PA CEO SPMS Industrial Exhibit Manager Marketing Manager Case Study 1 !

  14. CEO SPMS Industrial Exhibit Manager Excel Spread Sheet Case Study 2 ?! Invitation Letter

  15. Additional Staff CEO SPMS Industrial Exhibit Manager Technical Manager Marketing Manager Finance Officer Excel Spread Sheet Case Study 2 Banquet Ticket Refund

  16. RAL Cash Office Additional Staff CEO SPMS Industrial Exhibit Manager Technical Manager Marketing Manager Excel Spread Sheet Case Study 3 Invitation Letter

  17. Industrial Exhibit Summary • Total Success: all the booths were sold and a waiting list was required. • For 30% of the booths the booth booker was not the main delegate. • For 20% of the booths the original booth booker not present.

  18. Of 50 Booths, 6 companies took two booths. • The ownership of one of the booths changed via a bilateral agreement. • Only 5 companies were able to register and pay without any interaction with the industrial exhibit manager.

  19. Key Recommendations System must be able to: • Allow Industrial Exhibit manager to change every aspect of the booking. • Manage Refunds.

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