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Strategic Plan FY 2019 – FY 2023

Strategic Plan FY 2019 – FY 2023. Vision of the Strategic Plan. 5 Year Horizon Projects from FY 2019 to FY 2023 Transparency and Focus. Challenges. Aging County Population and Increasing Ridership Increasing Service Costs Hiring and Retaining Skilled Drivers.

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Strategic Plan FY 2019 – FY 2023

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  1. Strategic Plan FY 2019 – FY 2023

  2. Vision of the Strategic Plan • 5 Year Horizon • Projects from FY 2019 to FY 2023 • Transparency and Focus

  3. Challenges • Aging County Population and Increasing Ridership • Increasing Service Costs • Hiring and Retaining Skilled Drivers

  4. Strategic Plan Development Process Comprehensive Operational Review Department Level Projects 5-year Strategic Plan Annual Budget Project Narratives

  5. Strategic Plan Focus Areas • Customer Service • Safety • Cost Control & Additional Funding Sources • Coordination and Partnership

  6. Customer Service • On-line Trip-Booking and Application • Improve Communication & Education • Proposed Branding and Signage

  7. Safety • Increase Field Supervision • Increase Vehicle Audits • Cyber Security safeguards • Redundant IT systems

  8. Cost Control and Funding • Facility Ownership • Research Centralized Reservations • Measure M and potential Grants

  9. Coordination and Partnerships • Member agency collaboration • Expand relationship with Social Service Agencies • Explore TNC partnerships

  10. Next Steps • Released for comments to Stakeholders –December • Receive comments from Board, CAC and TPAC December • Final Plan Approval with Timelines – January/February

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