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Empowering Older Customers for Active Ageing and Inclusion

Join the Housing Lin Conference on March 11, 2016, with speakers from Guinness Care and Support. Explore government concerns, solutions, and the challenge of meeting older customers' needs for health, well-being, and care. Discover strategies for active ageing, inclusion, and the role of technology in delivering care at home. Learn how this initiative benefits stakeholders and promotes positive outcomes in housing management.

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Empowering Older Customers for Active Ageing and Inclusion

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  1. ‘Ask not what your country can do for you….’ Housing Lin Conference 11 March2016 Lynn Lewis, Director of Community Services Denise Brennan, Head of Strategy and Policy Guinness Care and Support

  2. The Context “ask not what your country can do for you….” • Government’s concerns • What do they think the solution is? • What do they want from us? • But…….

  3. Are we up for the challenge?

  4. Who are our older customers? • What does older mean? • How many older customers do we have? • What do we know about their health, care needs and economic status? • How satisfied are they with our service? • Do we know what service they want?

  5. Health and Wellbeing - Active Ageing Assisting customers to live as healthy and happy a life as they are able • Support healthy lifestyles • Mitigate social isolation • Engage with the community • Customers as active citizens • Digital inclusion • Access to assistive technology • Care

  6. Healthy Lifestyles • Support healthy lifestyles • Falls prevention • Healthy eating (links to local allotments/catering colleges) • Quit smoking support • Alcohol dependency reduction • Dealing with depression/mental health problems • Promote Dementia Friends • Managing long term conditions

  7. Inclusion • Social and creative activities • Bringing the community in and getting into the community – intergenerational • Active citizen • Volunteer and networks

  8. The digital age • Customers online • Assistive technology • Telecare – telehealth • The future?

  9. Care • Access to care • Funding care • Providing care at home • Transition to extra care

  10. How will we achieve this? • Context of housing for older people review • Building on what we are already doing • Integration - seamless service for our customers • Hubs • National and local partnerships • Planned programme of activities/resources • Roles and responsibilities

  11. Does it stack up?

  12. What’s in it for us? • Healthier, happier customers • Increase in customer satisfaction • Void reduction, improved income • Reduction in housing management issues • Positive staff engagement • Positive public image • Positive relationship with government

  13. The Guinness Partnership The Guinness Partnership Guinness Living ‘Fit for today, fit for tomorrow’

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