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Case Study – Paladin Security at Capital District Health Authority in Halifax October 30, 2013

Case Study – Paladin Security at Capital District Health Authority in Halifax October 30, 2013 Focus on Healthcare, Toronto. Capital District Health Authority (CDHA) – Overview. Largest of 10 Nova Scotia health authorities

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Case Study – Paladin Security at Capital District Health Authority in Halifax October 30, 2013

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  1. Case Study – Paladin Security at Capital District Health Authority in Halifax October 30, 2013 Focus on Healthcare, Toronto

  2. Capital District Health Authority (CDHA) – Overview • Largest of 10 Nova Scotia health authorities • 6 acute sites • Halifax Infirmary – mayor trauma/tertiary centre for Atlantic Canada – 700 beds/75k ER visits • Victoria General – huge inpatient site (400 beds) with no ER – 3 blocks from HI • Dartmouth General – community hospital in heavy crime area – busy ED • Nova Scotia Hospital – stand alone mental health facility • Hant’s Hospital – small rural hospital in retirement community of Windsor • Cobequid – in growing suburb of Sackville – ER but no inpatients •  Community clinics and programs

  3. Paladin at CDHA • Awarded contract in Oct 2011 after more than 2 decades with another provider • No corporate security department/lead – rely on vendor • Union concerns over staff safety especially in mental health • Funding a challenge in NS healthcare • Tasked with finding cost savings while enhancing service

  4. Start Up Initiatives • Conducted review of SO deployment and functions • Change philosophy away from fixed posts to mobile security force • Made security visible, mobile and customer focused • Trained security to function in demanding ER and MH environs • Implemented incident reporting/data collection processes

  5. Specific Projects • Security reviews of 4 community health clinics • Review of rehab Building – fixed SO post • Used metrics to guide site staffing levels and functions • Provided algorithm to determine if patient aide/security best for patient watch • Designed centralized Operations Centre model • Helped CDHA develop security-related policies

  6. Conclusion • CDHA realized substantial cost savings in security with more identified • Plan to centralize Operations Centre/Dispatch functions approved • Feedback from CDHA, especially from high risk areas, overwhelmingly positive • Perception that security levels have increased though they have not • Data now available to CDHA for best practice/evidence-based decision making

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