Implementing Media Resources, Features, and Applications

1. Integrating Cisco Unified Communications Manager with Voice Mail Systems Implementing Media Resources, Features, and Applications

2. Outline Cisco Unified Communications Manager Voice Mail Integration Overview Cisco Unity Overview Cisco Unified Communications Manager Configuration for Voice Mail Integration Cisco Unified Communications Manager Phone Configuration for Voice Mail Usage Cisco Unity Configuration for Cisco Unified Communications Manager Integration Cisco Unity Subscriber Configuration

3. Cisco Unified Communications Manager Voice Mail Integration Overview

4. Cisco Unified CM Voice-Mail Integration Cisco Unified CM can integrate with Cisco Unity, Cisco Unity Connection, Cisco Unity Express. Cisco Unity and Cisco Unity Connection integrate using SIP or SCCP: SIP integrations include MWI handling. SCCP needs additional MWI ports. Cisco Unity can handle multiple clusters connected through QSIG tunnels. Cisco Unity uses the forwarding information provided by Unified CM to answer the call appropriately. CiscoUnifiedCM Cluster CiscoUnity PSTN

5. Third-Party Voice-Mail Systems Using SMDI Interface over analog lines, the Cisco Unified CM supports: Octel 100, 200/300, and 250/350 Intuity Audix Siemens PhoneMail Centigram/BayPoint (OnePoint and NuPoint Messenger) Lyrix ECS IBM Message Center Using the SMDI of the VG248, it is possible to integrate: NEC Message Center Interface (MCI) Ericsson MD110

6. Features of Unified CM and Cisco Unity Integration using SCCP The Cisco Unified CM SCCP integration with Cisco Unity provides the following features: Call Forward to personal greeting Call Forward to busy greeting Caller ID Easy message access (retrieve messages without entering an ID) Identified subscriber messaging (Cisco Unity automatically identifies internal subscriber based on the extension) Message Waiting Indicator (MWI)

7. Cisco Unity Outside Caller Call Flow Cisco Unity  PSTN Message Store     Cisco Unified CM User calls into the system through the gateway. Gateway forwards the call to the Cisco Unified CM. Cisco Unified CM locates the endpoint and extends the call to the phone. Call is not answered and is returned to Cisco Unified CM. Cisco Unified CM looks at where to forward call and sends it to Cisco Unity.

8. Cisco Unity Outside Caller Call Flow (Cont.)  Cisco Unity   PSTN Message Store        Cisco Unified CM Cisco Unity plays a greeting message and takes the message from the outside caller. Message is stored in subscriber message store. Cisco Unity sends the code to turn on the MWI light on the phone. Cisco Unified CM instructs the phone to turn on the MWI light. On the phone, MWI light comes on.

9. Cisco Unity Subscriber Call Flow Cisco Unified CM   User with New Message    Message Store     Cisco Unity 8 • Subscriber sees MWI and presses Messages button • Unified CM interprets the message button and forwards the call to Cisco Unity • Cisco Unity answers and prompts the user for credentials • Subscriber enters credentials and chooses to listen to new mail • Cisco Unity goes to message store and retrieves mail • After message is listened to, it is marked read • Cisco Unity sends the code to turn off MWI light • Cisco Unified CM instructs the phone to turn off the MWI light • The phone turns off the MWI light

10. Voice-Mail Integration Parameters CiscoUnifiedCM CiscoUnity PSTN

11. Voice Mail Integration Elements: Incoming Call Cisco Unified CM Cisco Unity Incomingcall Directory, Prompts, Messages SCCP forwardedcall MWI on Extension MWI off Extension Controls terminating SCCP port Plays prompt Records incoming voice calls MWI on extension Cisco Unity Message access Directory access Prompt access Voice-Mail Pilot MWI oncall Unified CM Hunt List SCCP control with Unity TSP Voice-Mail SCCP Port1 Voice-Mail Port 1 Voice-Mail SCCP Port2 Voice-Mail Port 2 Voice-Mail SCCP Port3 Voice-Mail Port 3 Voice-Mail SCCP Port4 Voice-Mail Port 4

12. Voice Mail Integration Elements: Listen to Messages Cisco Unified CM Cisco Unity Directory, Prompts, Messages SCCP VM Accesscall MWI on Extension Controls terminating SCCP port Identifies Subscriber Plays prompt Plays recorded voice-mails calls MWI off extension MWI off Extension Cisco Unity Message access Directory access Prompt access Voice-Mail Pilot MWI offcall Unified CM Hunt List SCCP control with Unity TSP Voice-Mail SCCP Port1 Voice-Mail Port 1 Voice-Mail SCCP Port2 Voice-Mail Port 2 Voice-Mail SCCP Port3 Voice-Mail Port 3 Voice-Mail SCCP Port4 Voice-Mail Port 4

13. Cisco Unity Overview

14. Cisco Unity Environment Fax Server FAX SQL Telephony Cisco Unified CM, SIP, PIMG Cisco UnityDirectory Microsoft Exchange or Lotus DominoServer E-Mail MessageStore SCCP/SIP Cisco Unity Cisco Unified CM Set forwarding attributes IMAP PA Server MAPI Voice Mail Outlook or Notes User TUI/VUI Personal Routing User GUI

15. Cisco Unity Standard Features Intelligent voice mail Cisco Unity Administrator Cisco Personal Communications Assistant Cisco Unity Assistant ViewMail for Outlook Cisco Unity Inbox Multiple languages Text-to-Speech Third-party Fax Digital networking AMIS support Cisco Unity Bridge Enhanced failover

16. Cisco Unity 5.0 Release Additional Features Secure messaging Message Monitor Interrupt Message Recovery Cisco Unity Phone View Speech Access Microsoft Exchange 2007 support

17. Cisco Unified Communications Manager Configuration for Voice Mail Integration

18. Interaction of Configuration Elements: Calls Forwarded to Voice Mail Call to 2001 Phone MAC: CSS: (none) Line 2001: VM Profile: Default Partition: Phones CSS: Phone_css CFx: Voice mail or CFx: 8800 CFx CSS: CF_css VM Pilot 8800: CSS: To_VM_css VM Profile Default: VM Pilot/CSS:8800/To_VM_css Hunt Pilot 8800: Partition: VMHunt List: VM1-HL Hunt List VM1-HL: Line Groups: VM1-LG VM Port VM1-VI4: CSS: From_VM_css DN 8804: Partition: VM-Ports CSS: (none) ... CSS: From_VM_css DN 880x: Partition: VM-Ports CSS: (none) Line Group VM1-LG: Line Groups Members(DN/Partition):8801/VM-Ports ...8804/VM-Ports VM Port VM1-VI1: CSS: (none) DN 8801: Partition: VM-Ports CSS: From_VM_css Voice Mail

19. Interaction of Configuration Elements: Calls to Voice Mail Phone MAC: CSS: (none) Line 2001: VM Profile: Default Partition: Phones CSS: Phone_css VM Pilot 8800: CSS: To_VM_css VM Profile Default: VM Pilot/CSS:8800/To_VM_css VM Button Hunt Pilot 8800: Partition: VMHunt List: VM1-HL Calling 8800 Hunt List VM1-HL: Line Groups: VM1-LG VM Port VM1-VI4: CSS: From_VM_css DN 8804: Partition: VM-Ports CSS: (none) ... CSS: From_VM_css DN 880x: Partition: VM-Ports CSS: (none) Line Group VM1-LG: Line Groups Members(DN/Partition):8801/VM-Ports ...8804/VM-Ports VM Port VM1-VI1: CSS: (none) DN 8801: Partition: VM-Ports CSS: From_VM_css Voice Mail

20. Interaction Of Configuration Elements: Calls From Voice Mail MWI 8808: Type: OnPartition: MWICSS: MWI_css Phone MAC: CSS: (none) Line 2001: VM Profile: Default Partition: Phones CSS: Phone_css MWI 8809: Type: OffPartition: MWICSS: MWI_css VM Port VM1-VI4: CSS: From_VM_css DN 8802: Partition: VM-Ports CSS: (none) ... CSS: From_VM_css DN 8802: Partition: VM-Ports CSS: (none) Voice Mail VM Port VM1-VI1: CSS: (none) DN 8801: Partition: VM-Ports CSS: From_VM_css Message Notification or Call Transfer to: DN/Route PatternPartition

21. SCCP Voice-Mail Integration Configuration Procedure Cisco Unified Communications Manager SCCP Integration Tasks: Create MWI extensions Create voice-mail ports Create line group Create hunt list Create hunt pilot Create voice-mail-pilot Create voice-mail-profile

22. Step 1: Create MWI Extensions Voice Mail > Message Waiting Configure Message Waiting Number for MWI on and apply Partition and Calling Search Space Configure Message Waiting Number for MWI off and apply Partition and Calling Search Space

23. Step 2: Create Voice-Mail Ports Voice Mail > Cisco Voice Mail Port Enter Port Name, Description, and select Device Pool for the voice mail pilot Set the Device Security Mode Enter the directory number, Partition, and Calling Search Space of the voice-mail pilot

24. Step 3: Create Line Group Call Routing > Route/Hunt > Line Group Enter Line Group Name Add all voice-mail port directory numbers to line group

25. Step 4: Create Hunt List Call Routing > Route/Hunt > Hunt List Enter hunt list name and description Select Cisco Unified Communications Manager Group Enable hunt list Activate For Voice Mail Usage check box Add line group to hunt list

26. Step 5: Create Hunt Pilot Call Routing > Route/Hunt > Hunt Pilot Enter Hunt Pilot number Enter Description Select Hunt List

27. Step 6: Configure Voice-Mail Pilot Voice Mail > Voice Mail Pilot Enter Voice Mail Pilot Number and Calling Search Space Enter Description for voice-mail pilot Configure voice-mail pilot to be default voice-mail pilot

28. Step 7: Configure Voice-Mail Profile Voice Mail > Voice Mail Profile Enter Voice Mail Profile Name (or keep name if modifying existing Default voice-mail profile Select Voice Mail Pilot number and CSS Configure voice-mail profile to be default voice-mail profile

29. Cisco Unified Communications Manager Phone Configuration for Voice Mail Usage

30. Configuring Phone Lines for Voice-Mail Usage Device > Phone > Line Select the Voice Mail Profile at each phone line

31. Configuring Phone Lines for Voice-Mail Usage (Cont.) Set individual Call Forward Destination and Calling Search Space Enable Call Forward to Voice Mail for certain events

32. Cisco Unity Configuration for Cisco Unified Communications Manager Integration

33. Cisco Unity SCCP Integration Configuration Tasks Launch Integration tool Start Integration wizard Create a new SCCP Cisco Unified Communications Manager integration Update Unity-CMTSP

34. Step 1: Launch Integration Tool Start>Programs>Unity>Manage Integration Cisco Unity

35. Step 2: Start Integration Wizard UTIM>Create Integration Cisco Unity

36. Step 3: SCCP Unified CM Integration Cisco Unity

37. Step 3: SCCP Unified CM Integration (Cont.) Cisco Unity

38. Step 3: SCCP Unified CM Integration (Cont.) Cisco Unity

39. Step 3: SCCP Unified CM Integration (Cont.) Cisco Unity

40. Step 3: SCCP Unified CM Integration (Cont.) Cisco Unity

41. Step 3: SCCP Unified CM Integration (Cont.) Cisco Unity

42. Step 3: SCCP Unified CM Integration (Cont.) Cisco Unity

43. Step 4: Update Cisco Unity-CMTSP You must have a Unified CM-compatible version of the Cisco Unity-CM TSP installed on the Cisco Unity platform. Update the Cisco Unity-CM TSP with the Cisco Unity provided software. Do not use the Unified CM-provided TSP for Cisco Unity. Cisco Unity

44. Cisco Unity Subscriber Configuration

45. Cisco Unity User Configuration For each phone user who needs a mailbox in Cisco Unity, a so-called subscriber needs to be created in Cisco Unity Administration. To add a subscriber, the following steps need to be performed. • Go to the Cisco Unity Admin web page, and log on • Navigate to Subscriber and click the + sign • Configure the settings: Last name, Display Name, Extension, etc. • Click on the floppy icon to save

46. Create New User Example Cisco Unity

47. Summary Cisco Unity is able to Integrate with multiple Cisco Unified Communications Manager clusters if they are connected via QSIG trunks. Cisco Unity has an Auto-Attendant function integrated. The voice-mail ports have to be added manually to the Hunt List. The voice-mail settings are assigned to the line by selecting a Voice-Mail Profile. The Voicemail Port Names configured in Cisco Unified Communications Manager must match the Cisco CallManager Device Name Prefix on Cisco Unity side. The Cisco Unity Subscriber equals a Cisco Unity user.