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“How Does VoIP Impact Speech Recognition?”

“How Does VoIP Impact Speech Recognition?”. Scott Wieder Director of Market Development August 8, 2006, 2:00pm - 3:30pm. Convergence of data and voice Speech deployment with IP Standards The downside Cost of Ownership impact. Outline. Web. Converged Infrastructure. Tomorrow. Today.

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“How Does VoIP Impact Speech Recognition?”

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  1. “How Does VoIP Impact Speech Recognition?” Scott WiederDirector of Market DevelopmentAugust 8, 2006, 2:00pm - 3:30pm

  2. Convergence of data and voice Speech deployment with IP Standards The downside Cost of Ownership impact Outline

  3. Web Converged Infrastructure Tomorrow Today Database Data Services Consolidated databases Application logic and database Voice Infrastructure

  4. Reduced capital and operational costs Case study of 1,000 person firm realized 20% savings per year Virtual workforce Allow calls to be routed anywhere in the enterprise Add new applications Unified communications Real-time collaboration Convergence Benefits

  5. Speech Deployment with IP

  6. Setup SIP - setting up, changing, and terminating multimedia sessions between devices Transport RTP - carries multimedia traffic over the network Compression G.711 and G.729 - traditional phone service and VoIP Speech Recognition MRCP - communicate with a speech engine Standards

  7. PSTN VoIP Blueprint for Speech Directory Assistance PasswordReset Applications Servers VoiceXML or Speech Svr SpeechRecognition MRCP Media Resource Function RTP SIP MediaGateway

  8. INVITE INVITE Call Flow App MS ASR GW SETUP MRCP REQUEST MRCP ACK 200 OK MS SDP 200 OK MS SDP CONNECT RTP RTP Speech Session BYE BYE END SESSION DISCONNECT

  9. Telephony APIs vs. Markup Language

  10. Network upgrades IP migration for existing PBX QoS support for speech traffic Limited IP services from telco Application rewrites Development environment changes API changes Evolving standards SIP support for Call Progress Analysis Multiple Codecs The Downside

  11. Lower TCO with reduced development and delivery Vendor Specific Platforms Services Cost Application Development Cost Open Standards Platforms Services Cost Delivery Platform Cost Application Development Cost Delivery Platform Cost Hardware Cost Hardware Cost

  12. Impact of VoIP on Speech New VoIP Converged Open Packaged Months Traditional PSTN Separate Proprietary Custom Years Telecom Infrastructure Development Applications ROI

  13. Convergence Save money Add new applications Speech with VoIP Develop based on industry standards Improved ROI Stop by the Cantata booth # 508 Summary

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