MANAGEMENT REVIEW MEETING QUALITY MANAGEMENT SYSTEM Niryat Bhawan November 8 & 9, 2010

1. MANAGEMENT REVIEW MEETING QUALITY MANAGEMENT SYSTEM Niryat Bhawan November 8 & 9, 2010

2. FIEO-ER JURISDICTION (E&NE)

3. FIEO-ER JURISDICTION (North-East)

4. FIEO-ER JURISDICTION-EAST(Bengal/Orissa/Bihar/Jharkhand)

10. Activities Organized – A Comparative Analysis (Domestic)

11. Sponsorship Collected

12. DOMESTIC ACTIVITIES OF FIEO ER DOMESTIC ACTIVITIES OF FIEO ER

13. Activities Organized – A Comparative Analysis(International)

14. Participation in International Events for FIEO –ER as well as others regions • Organized following International Events Individually • SAITEX Trade Fair • BSM Cum Delegation at Bangladesh • Organized Jointly with MRD Department, FIEO • South Asian Commodity fair, Kunming Participation Arranged for Other Regions • Indian Village in Bollywood and Beyond 2010 at Stuttgart, Germany (WR) • Canton Fair at China • GREAT INDIA BAZAAR Exhibition held from 14-22 August 2010 in Almaty, Kazakhstan,

16. Proposed International Events

17. Membership Revenue

18. Paid Members

19. Revenue from Membership (April to October)

20. Increase/Decrease in Membership

21. Disadvantages of the ER • Eastern and North Eastern Sates are underdeveloped as compared to other Regions of India. • Major Causes being • Lack of Export Awareness • Less Industrialization • Poor Infrastructure

22. Membership Drive

23. New RCMC processing as per QMS 2010-2011 is interim data of April-Sep’10 *

24. Income from Certificate of Origin

25. Certificate of Origin Issued

26. Renewal RCMC processing as per QMS 2010-2011 is interim data till April-Sep’10 *

27. Potential areas of non-conformance • Grievance Handling • Customer feedback report not yet sent to HO • Documents Control Corrective action taken against each and reported to HO

28. Status of the Grievances Handled 2009-10

29. Status of Grievances Handled 2010-11

30. Critical Relationship-building at the State level FIEO,ER is an active member in the following committees: • State Level Export Promotion Committee of West Bengal(SLEPC) • Orissa, • Tripura and • Manipur • Joint Monitoring Cell of Kolkata Port Trust • Advisory Committee for implementation of Haldia Trade Centre.

31. Events at New /Less Visited Places • Organized Export Awareness Workshop at Bihar with Bihar Industry Association (July 2009) • Organized Export Awareness Workshop Jharkhand with CII Jharkhand Chapter (Feb 2010)

32. Revive the Nodal Registration Agency Status for North-Eastern States Export Awareness Workshops organized in 5 North-Eastern States Under EDF Scheme of Govt. Of India • Funds Allotted Per Export Awareness Event: • 80% of The Total Expenses • Maximum Rs.3,20,000/- • Average no's of Participants Per Events : 80 No's Organized Yet to be organized

33. Export Awareness Workshops in North-East-recommendations thereof • FOCUS ON DEVELOPING TRADE WITH SOUTH ASIA AND SOUTH EAST ASIA BY SENDING MORE TRADE MISSIONS TO THESE COUNTRIES. • POTENTIAL INDUSTRIES : HOSPITALITY, TOURISM AND MINES AND MINERAL • OPERATIONALISE LCS AT SABROOM-RAMGARH AND OTHERS • BUILDING INFRASTRACTURE AT ALL LCS • EXCHANGE RATE BETWEEN MYANMARESE KYAT AND INDIAN RUPEE SHOULD BE MORE REALISTIC • TRY TO OPEN BORDER TRADE WITH BHUTAN AS WELL AS IDENTIFY FEASIBLE LOCATIONS FOR OPENING BORDER TRADE WITH CHINA • PROPOSE A SEAPARATE FOREIGN POLICY FOR NORTH EAST STATES AND ALSO HAVE IT AS A SPECIAL ZONE

34. Educating members on the utility of FIEO website • Lack of Awareness of the Members regarding I T Systems • Updating of Email ID: 457 no's e-mail Id’s updated • Target for Next 5 Months : 20% of Total No's of Paid Members

35. Alternative Revenue Sources • Revived EDP course at Orissa • Revived EDP Course at Kolkata Office • Negotiation is on with Commercial Tax Department of Govt. of West Bengal for setting up a service cell in FIEO office

36. Revival of Entrepreneurship Development Programme (EDP) EDP on International Trade in Eastern region had been discontinued from July, 2007, resulting in a financial loss of income up to the tune of Rs 2.00 lakhs per annum The same has been revived in Kolkata and Bhubaneswar The highlight of both the courses is the field-visit to Port, DGFT & Customs offices where a hands-on exercise is carried out under the guidance of their officials Total income earned from EDP in Eastern Region during the period April 2009-September 2010 has been Rs 7,39,607.00

37. REVIVAL OF EDP COURSE IN KOLKATA AND BHUBANESWAR 80 320000 70 270000 60 220000 50 170000 NO OF PARTICIPANTS 40 NET INCOME 120000 30 70000 20 20000 10 0 -30000 Bhub_Bat Bhub_Bat Kol_Batch Kol_Batch Kol_Batch Kol_Batch ch 1 - 2009- ch 2 - 2010- 1-2009-10 2 - 2009-10 3 -2010-11 4 - 2010-11 10 11 20 26 27 24 64 71 No of Participants 36694 60000 68051 50992 207752 316118 Net income BATCH DETAILS

39. For the Year Ahead……. • Revive the Nodal Registration agency status for North-Eastern States • Increase events at new /less visited places • Relationship-building with various Govt. Agencies at State level • Increase participation in International Events • Create awareness amongst Members about New Services launched by FIEO. • Invite non-members to FIEO events and familiarise them with FIEO’s services • Increase Sponsorship for FIEO’s Events • Increase alternative revenues (other than Membership Revenue)

40. Proposal for Human Resource Training • Customised Leadership Program • Effectiveness Program (Personal effectiveness or Managerial effectiveness) • Motivational Workshop • Effective Communication Program/Strategic Communication Program

41. and – the ER Team • P T Srinath- Dy. Director • Soma Chaudhary- Coordinator • Suman Mukhopadhyay- Coordinator • Kamal Kanta Sahoo • Juin Chaudhary • Parimal Dutta • Subrata Acharya • Manab Haldar • Ramesh Mohapatra

42. Thank you! .