Quality Leadership Forum March 5-7, 2002

1. Space Shuttle Program Process Control Strategy Quality Leadership Forum March 5-7, 2002 Joyce Rozewski Process Control Focus Group

2. SSP Process Control Strategy 2005 2000 2001 2004 2003 2002 Phase 1 – Requirements and Definitions Phase II – Awareness and Outreach Phase III – Metrics and Feedback Phase IV – Adjustments and Evolution Phase V – Sustaining Support

3. SSP Process Control Strategy Phase 1 – Requirements and Definitions • Program Process Control Management Plan • Definitions • Standards • Standard 1 – Early Detection • Standard 2 – Audits • Standard 3 – Risks • Standard 4– Critical Data • Standard 5 – Accountability • Standard 6 – Awareness • Standard 7 – Configuration • Standard 8 - Knowledge Phase IV – Adjustments and Evolution Phase II – Awareness and Outreach • Awareness Program: • Videos • Posters • Supplier-specific brochures • Bookmarks • Stamp Warranty CD • Interactive CD-ROM mini-disc • Standardized Program Presentations • Executive Visits • SFA/Astronaut Visits • Supplier Symposiums • Website • Implementation/Reference Tools: • Best Practices Handbook • Lessons Learned Database • Practitioners Guide to Process Control Phase III – Metrics and Feedback • Flight Readiness Review Trends • In-Flight Anomalies • Corrective Action Board (PCAR) Metrics • Internal Quality Metrics • Supplier Quality Metrics • Audits • Supplier Survey and Feedback Forms

4. SSP Process Control Strategy

5. SSP Process Control Strategy Phase II – Message and Outreach Lockheed Martin Suppliers Boeing - Rocketdyne Suppliers USA – KSC Suppliers Hamilton Suppliers Lockheed Martin Boeing - Rocketdyne USA - KSC Hamilton Sundstrand USA – JSC Suppliers Thiokol Suppliers Process Control Focus Group Brochures, Posters, Videos, Website, Handbook, Lessons Learned. Astronaut Visits, Suppliers Symposium, Executive Visits. USA - JSC Process Control Management Plan Thiokol Propulsion NASA – HQ Suppliers Phase IV – Adjustments and Evolution NASA - HQ NASA - MSFC NASA - KSC Pratt & Whitney NASA – MSFC Suppliers NASA – KSC Suppliers NASA - SSC NASA – JSC Pratt & Whitney Suppliers NASA – SSC Suppliers NASA – JSC Suppliers

6. SSP Process Control Strategy PCAR Metrics Trend Annual Report FRR Issues Trend Integration – Phases I, II and III Symposiums Spaceflight Awareness Program Metrics Stamp Warranty CD Supplier Improvements Videos Bookmarks Website Best Practices Handbook Visits Posters Awareness Tools Audits Messages Brochures Practitioner’s Guide Requirements Tools/Measures NSTS 37358 SSP Process Control Management Plan Implementation Reference Tools IES Logistics Other Groups PCFG