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Executive Vice President’s Report 2010 Visiting and Membership

Executive Vice President’s Report 2010 Visiting and Membership. June 4, 2011 Presenter: Gus Littlefield. FY 2009 FY2010 Accredited Visitors 2,741 2,356 Training Seminars/New 331 341 Reaccrediting Seminars 268 264 Hospitals Served 400 357 Total Visits to Patients 149,146 153,289

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Executive Vice President’s Report 2010 Visiting and Membership

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  1. Executive Vice President’s Report 2010Visiting and Membership June 4, 2011 Presenter: Gus Littlefield

  2. FY 2009FY2010 Accredited Visitors 2,741 2,356 Training Seminars/New 331 341 Reaccrediting Seminars 268 264 Hospitals Served 400 357 Total Visits to Patients 149,146 153,289 Total Family Visits 26,523 31,177 Total Internet Visits 3,346 2,585 Total Visits 179,015 187,051 Chapters w/ Visiting 221 190 Visiting Report Comparison

  3. Types of Visits FY 2009FY 2010 Visits to Patients In-person / Phone149,146 153,289 Via Internet 2,920 2,265 Total Visits 152,066 155,554 Visits to Family In-person / Phone 26,523 31,177 Via Internet 426 275 Total Family 26,949 31,452 CATH VISITS = 9,139 78 Chapters (First Year to Track) Visiting Report Comparison

  4. Visiting Trends and Outlook • Increased visits to patients and families overall, online visits decreased • Expanded visits to Cath lab, while maintaining surgery visits • 78 chapters reaching Cath patients, more to come • Whilenumber of training sessions increased, number of visitors decreased as did number of hospitals

  5. Developing new visitor training resources, including DVDs for traditional and Mended Little Hearts visiting and another for Cath lab visiting (sneak preview at convention) Importance of patient follow-up to be featured Ongoing development of new patient education resources, e.g., depression and heart disease, low-cost prescriptions brochures and Spanish-language materials Foster and strengthen intercommunications among visitorsvia bi-annual teleconferences Explore expansion of visiting program with new partner, ACC Expand growth of Internet visiting by region Future Plans

  6. Membership Status (10-Year Income Comparison)

  7. Year-to-Date Membership Comparisonsby Month 20062007 2008 2009 2010 2011 January $13,587 $14,215 $11,977 $19,928 $15,324 $18,326 February $ 9,532 $12,381 $23,409 $19,151 $28,349 $15,832 March $20,496 $25,608 $14,097 $13,178 $19,955 $20,372 April $15,185 $14,832 $17,720 $ 7,010 $17,258 $19,819 May $15,421 $24,392 $ 9,724 $12,940 $15,229 June $21,532 $23,750 $11,275 $12,595 $ 8,410 July $10,414 $14,502 $10,773 $14,970 $14,971 August $12,541 $16,142 $13,166 $10,116 $15,018 September $ 7,073 $ 9,114 $16,538 $15,558 $13,027 October $16,428 $18,854 $14,262 $10,481 $17,136 November $16,637 $17,487 $ 3,799 $ 9,771 $16,481 December $14,801 $13,078 $ 9,197 $14,026 $11,567 TOTAL $173,647 $204,36 $159,110 $154,093 $192,725

  8. Membership Solutions to Continue Upward Trend • Cath Patient Outreach Program – new patients, new members • Encourage follow-up to visited patients, consistent among all chapters • RDs, ARDs must identify solutions at the local level • Ensure that chapter programming and patient support activities are attractive and engaging for patients of all types, ages

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